website thubmnail of WigsBuy

WigsBuy

How would you rate WigsBuy?
grey star
grey star
grey star
grey star
grey star
Japan
2 reviews
2 helpful votes
Follow Hilda B.
Unfollow Hilda B.
Send Message
Share Review
Report Review

The long straight human hair wig is so charming and also suitable for me perfectly. I love it greatly. Especially the straight design makes it look stunning. And the long human hair wig adds grace to me. It helps me a lot, thank you very much.

Date of experience: January 13, 2015
Georgia
1 review
5 helpful votes
Follow Yennifer G.
Unfollow Yennifer G.
Send Message
Share Review
Report Review

Unprofessional Thiefs
August 1, 2015

These people are extremely unprofessional. I ordered a very expensive item from them and when they sent it to me it was the incorrect item. When I emailed them asking for an exchange they REFUSED to exchange them and when I asked for a refund they said they would only give me a percentage of my money back and I have to pay the shipping to send it back because they already wasted their money on making the product and shipping it but it's not my fault they sent the wrong item so why am I being punished for their mistake. If they would have just done the exchange they would have come out winning because I needed to order from them every six months but they still refused. This is unjust, they are basically robbing me.

Date of experience: August 1, 2015
shriney y. WigsBuy Rep
over a year old

Dear customer,
Thank you for sharing your experience with us. We are so sorry that we didn't meet your expectations. Could you please tell me your order number so that we can solve your problem as soon as possible? You can also contact us via service@wigsbuy.com or reviews@wigsbuy.com.
I’m looking forward to your reply, thank you very much!

Best regards,
Wigsbuy Team

Florida
1 review
1 helpful vote
Follow Daphne M.
Unfollow Daphne M.
Send Message
Share Review
Report Review

The hair is sown onto the cap. They never answered their phone. They say on their web site that you can get a refund this is not true. What they do is offer you some money back but to get this you must buy another wig. They never answer their emails. I think wigbuy is a scam and someone should report this fraud.

Date of experience: June 8, 2020
1 review
2 helpful votes
Follow Luke B.
Unfollow Luke B.
Send Message
Share Review
Report Review

I felt so proud and happy to wear the 100% human hair wig. The chic Jennifer lopez hairstyle of this 100% human hair wig added good impression to my personality when I wore it. I love the adjustable strap made in this wig.

Date of experience: December 4, 2014
Philippines
1 review
0 helpful votes
Follow Jane L.
Unfollow Jane L.
Send Message
Share Review
Report Review

Great Experience
August 2, 2017

I bought a wig about a mouth or 2 ago and I wear it almost everyday and it has survived very well I've recently ordered another 3 different wigs from this seller because this one is amazing I love it so much looks so much like natural hair would definitely recommend

Date of experience: August 2, 2017
Colorado
1 review
24 helpful votes
Follow jACKIE g.
Unfollow jACKIE g.
Send Message
Share Review
Report Review

I ordered the color brown and what I received was the color blondish orange. I was an awful artificial looking color. I have gone back and forth with them to try to get a refund and so far all they offer me is for me to pay shipping and get half the money back, 75 dollars so I would lose 95 dollars, or get a credit. I asked how they could assure me I would get the correct color next time and they said they could not. I am still disputing the claim to no avail.

Date of experience: April 6, 2020
Bulgaria
1 review
0 helpful votes
Follow Bell J.
Unfollow Bell J.
Send Message
Share Review
Report Review

Fashion wigs
January 4, 2016

The fashion lace human hair wig is gorgeous. It is made for every occasion. Curls are absolutely beautiful and volume is perfect. Hair is so soft and I love the color. It fits comfortably and it is easy to put on.

Date of experience: January 4, 2016
New York
1 review
1 helpful vote
Follow Jodi K.
Unfollow Jodi K.
Send Message
Share Review
Report Review

To return a wig, you have to send pics of the wig, the barcode, the box it came in, etc. The company, in their own time, will get back to you and try to talk you into keeping the wig! If you don't want it, they will then tell you they do not have a return label for you and you will have to pay your own shipping back to China. I am stunned that people give this place of business good reviews. I will tell everyone I know, in every place I can, NOT to do business with these people.

Date of experience: April 23, 2020
Colorado
1 review
1 helpful vote
Follow Aaric B.
Unfollow Aaric B.
Send Message
Share Review
Report Review

Huge stock
March 18, 2015

Browse shop.wigsbuy.com and pick up the right one among the huge variety of wigs. In fact, the wigs from wigsbuy are really trendy and beautiful. I am really astonished to explore the huge collection.

Date of experience: March 18, 2015
Washington
1 review
0 helpful votes
Follow Kelli S.
Unfollow Kelli S.
Send Message
Share Review
Report Review

I ordered my wig approximately two months ago and the shipping information was up to 25 business days. I inquired after that since I still had no shipping confirmation. They said it still was not ready and would not be shipped by the time I needed it. I tried to cancel the order at which point they told me I would only get back $37 of the $95 I spent because "it was specially for me" and I had to pay for the time and materials to make it, even though it wasn't made or shipped yet. This also was not a special-order item; this is an item displayed on their website as purchase for anybody without customization. This is a scam company. I still have not received a shipping confirmation after I told them to finish my order since they wouldnt even refund 50% of my money. I wasted $95, doubtful I will ever receive this order.

Date of experience: June 28, 2021
Utah
1 review
5 helpful votes
Follow crystal P.
Unfollow crystal P.
Send Message
Share Review
Report Review

Scam! Beware!
March 11, 2017

The wig I received looks nothing like the wig I ordered, it has a huge bald spot on the top, the color/style is wrong. I have been emailing wigsbuy I'm getting nowhere. They told me I can fix the wig with hairspray, how can I fix a bald spot with hairspray?! Save yourself time and money and buy somewhere else!

Date of experience: March 11, 2017
shriney y. WigsBuy Rep
over a year old

Hi, May i please have correct id NO.?

KR
2 reviews
1 helpful vote
Follow Paula D.
Unfollow Paula D.
Send Message
Share Review
Report Review

I loved the short bob design and color greatly. It was ordered for my evening party. Also the blonde color made me look like a princess. It was great for my party. Thanks wigsbuy for giving me a cheap price.

Date of experience: December 16, 2014
Georgia
1 review
0 helpful votes
Follow edvin p.
Unfollow edvin p.
Send Message
Share Review
Report Review

Amazingly stylish
May 16, 2017

I am extremely fond of the curly wig which gives me a great look and nice style. The short wig is beautiful with any outfit and makes me the highlight of the event. The bob hairstyle wig is amazingly stylish.

Date of experience: May 16, 2017
Indiana
1 review
3 helpful votes
Follow jane h.
Unfollow jane h.
Send Message
Share Review
Report Review

I purchased a wig about a month ago. It looked nothing like the pictures so I emailed them and told them I wanted to return it. I didn't hear from them so I emailed them again, and then again. They would never acknowledge my request to return the wig. I had ordered another wig at the same time I ordered the first one. When I found out wigs could not be returned, I tried to cancel the order. It had been a month and I had not yet received it. They sent the wig anyway. I don't feel they are honest at all. Listen to the reviews

Date of experience: May 7, 2019
Australia
1 review
2 helpful votes
Follow Lisbeth L.
Unfollow Lisbeth L.
Send Message
Share Review
Report Review

WIGSBUY is not reliable and does not respect the consumer.
I bought two and it came totally different that I chose and paid. I paid for human hair and it came synthetic, I paid for full lace and it came not full lace. Both Ugly and bad quality.

They never answered a complaint. Don't buy from that company, is no reliable.

Date of experience: May 9, 2020
New York
1 review
8 helpful votes
Follow Marjet C.
Unfollow Marjet C.
Send Message
Share Review
Report Review

The wig I ordered is horrible, not human hair verified by my hairstylist, and nowhere in the package does it state its human. The color, cut, and style are nothing like as advertised. This is by far the worse purchase I've ever made on the internet. Customer service offered a $15 refund on a $191 item. NEVER BUY ANYTHING from WIGSBUY. I learned an expensive lesson. Check tons of reviews before buying anything. Order #*******

Date of experience: February 27, 2016
shriney y. WigsBuy Rep
over a year old

Dear customer,
Thank you for sharing your experience with us. We are so sorry that we didn't meet your expectations. Our representative will contact you to solve your problem as soon as possible, please pay attention to your registered mailbox. If you have any questions or constructive suggestions, please feel free to tell us via service@wigsbuy.com or reviews@swigsbuy.com.
Have a nice day!
Best regards,
Wigsbuy Team

GB
1 review
4 helpful votes
Follow Neiak P.
Unfollow Neiak P.
Send Message
Share Review
Report Review

I tried wearing fashionable long maxi dress and delicate accessories with the 100% human hair wig bought on wigsbuy. This 100% human hair wig made me get many nice compliments from the people wherever I go wearing this stylish 100% human hair wig. Thanks wigsbuy!

Date of experience: October 22, 2014
Georgia
1 review
10 helpful votes
Follow Belinda W.
Unfollow Belinda W.
Send Message
Share Review
Report Review

Scammers
August 1, 2019

I ordered a wig from this company and it didn't look like anything that I had ordered. It look like a raggedy cut up mop. I paid 199.32 for this trash and then I returned it and had to pay another 52.00 to return the wig to get a refund. Paypal emailed me and tells me that I will not get a refund because I didn't give proof of return. That was a lie too! I called Paypal and emailed them and gave them my return number and receipt. I'm very upset that these people can just take money from people and get away with it. Do not buy from these people!

Date of experience: August 1, 2019
Georgia
5 reviews
35 helpful votes
Follow Beverly J.
Unfollow Beverly J.
Send Message
Share Review
Report Review

Please do not buy from this company! I bought a 100%human hair wig from wigs buy. What a mistake. It does not look anything like the picture of the wig I bought. It doesn't even feel like human hair. I emailed them as soon as I received it to ask to return it. Three days later I have not received any answer. They claim to have a return policy. Don't believe it. Very bad company. Save your money for a legitimate company.

Date of experience: April 16, 2016
shriney y. WigsBuy Rep
over a year old

Dear customer,
Thank you for sharing your experience with us. We are so sorry that we didn't meet your expectations. Could you please tell me your order number so that we can solve your problem as soon as possible? You can also contact us via service@wigsbuy.com or reviews@wigsbuy.com.
I’m looking forward to your reply, thank you very much!

Best regards,
Wigsbuy Team

Missouri
1 review
3 helpful votes
Follow Porshy T.
Unfollow Porshy T.
Send Message
Share Review
Report Review

It suits my style with the straight texture and I find it extremely comfortable and easy to manage. It makes me ready instantly and saves my time. It goes beautifully with my attire and situations. I am glad to own. Thanks wigsbuy!

Date of experience: October 28, 2014

Overview

WigsBuy has a rating of 2 stars from 694 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with WigsBuy most frequently mention customer service, wrong color and human hair. WigsBuy ranks 197th among Wigs sites.

service
143
value
149
shipping
132
returns
114
quality
144
+162