Wigs.comReviews 85

Basically a scam... I highly recommend against buying from this website. Where to start... I bought a few different colors of one of the best-reviewed wigs on their site, try on and see which color suited me best (and return the rest). Well, one arrived damaged (rip in the netting), and the rest were of terrible quality -- matted hair that looked like it belonged to a used/cheap child's doll (this if for $100+ wigs by the way). Instead of the hair lying flat and going in one direction like normal human hair, the wigs poufed up and stuck out in all directions like a bird's nest. The netting was also obviously visible on the top (crown) of all the wigs. Nobody but a desperate streetwalker would wear such a poor-quality and obvious hairpiece a like this. Well, no matter, I thought -- I'll just return them. WRONG! Wigs.com charges a TWENTY-FIVE PERCENT RE-STOCKING FEE on *all* returns! There was no warning of such a charge when I ordered the wigs -- and now I'm out a hundred-plus dollars even if I do ship the wigs back. What a joke. I highly recommend against buying from wigs.com.

Final note: SAVE YOUR TRACKING NUMBER if you do return things... I have no proof of my suspicions but they seem to have suspiciously self-serving "problems" receiving (and thus refunding) returned merchandise... If you don't have your tracking # you're SOL.

Good company.
The reason, I believe at least, that they sometimes have limited colors is that they only order so many in each color, based on what they think will sell, from the manufacturer. To do otherwise would be bad business really.
You can back order colors and I think that after they have a sale on what is left, they reorder again or discontinue if the wig or color discontinues.
I could be wrong but I think this is how any good business would run.

I will never order from wigs.com again. First of all, they list thousands of wigs & color combinations on their website as though they are currently available. However, virtually every wig I wanted was on backorder for 1-2 months. There is no mention of this on their website or with the product listing or even for specific colors that are backordered like you see on other sites. I submitted my orders and each time I never received notification it was backordered until I called to check on the status of my order a day or two later. A few of the people who work at the customer service number seem to be too bothered by customer calls, and too busy to check what colors are currently in stock. One girl even gave me a hard time because I was trying to figure out what day my wig would be shipped out. I have sent three messages to Wigs.com using their website's 'Contact Us' feature but am yet to receive a reply. This was an almost 2 week ordeal just trying to get one wig in my hands. Meanwhile I was sitting at home with no hair due to a medical issue I'm currently experiencing. Never again!