Wig.com

I ordered a wig from them on October 21 and was not satisfied with the color. I returned the wig the next morning with an accompanied email explaining that I was not happy with the color. The wig was received by them on October 24 and I waited for my refund in 3 to 4 business days. They issued a credit a week after my inquiry, I requested it to be returned to my credit card, and then I got radio silence. It is now November 11 and not only did I not receive my refund, they're ignoring my dispute through PayPal, said my bank refused the credit, lied and said Pay Pal never sent the paperwork, and after I escalated my dispute, they responded to Pay Pal and offered to give me a reduced amount, within the hour! Seriously?
I called several times and have an excess of 10 emails in this time period asking about my refund and what the delay was and I had been given so many lies about where it was blaming Pay Pal blaming my bank blaming everybody but them steer clear from these people it is a sham.

I ordered a ponytail wig from wigs.com. The color was a light brown but when it arrived it most resembled a dark brown being at least 4 shades darker than the sample online. When calling the company will just repeat the same sentences over and over. So, I paid $7.95 to have it shipped to my house and to return it another $7.95. If I want to exchange it they will charge me another $7.95 to ship the next one. That's already almost half the price of the ponytail. Never again. I was told, when I asked to speak to a supervisor, that none were available as they had all left for the day. Very poor customer service. Very disappointed.

I purchased at least 3 wigs on different occasions and was not satisfied with the quality of these wigs - they looked "wiggy" or unnatural. On close examination of the advertised product I realized the models are displaying hairstyles (in most instances), using their own hair and not wigs. A wig closest to the hairstyles advertised is what the customer will receive. This to me is false advertising - It means one can never receive the exact replica of the hairstyle advertised for obvious reasons.

The wig they sent me was lovely, but the large size was still much too small. Also, I sent a follow up question by email asking if they had any extra large wigs and I was ignored. Bad sizing and bad customer service. Buyer beware. (Note also that they sent me an email with a form asking for a review for their website and I tried to send this exact review. It came back as undeliverable. I wonder if this is the reason why their website only has excellent reviews.)

After trying on the wig I purchased I decided it just wasn't right for me. I put on the protective cap before trying the wig on and was careful to not mess up the hair. I packaged it right back in the same bag with all that was in the box. To my shock I received an email saying I was not going to be reimbursed for the wig. I called customer service and was told the delicate lace lining of the wig was a little torn and stretched! I asked for the wig back and will try to sell it but I am now out $455.00!

I bought a hair topper and I didn't like it so I arranged to exchange it. UPS said it would cost $87.00

I order wigs on line several times a year. This was my first time using wig, com and it will most definitely be the last. I placed an order on 12/31/2014 for 3 units. As of today I have received no email confirmation (other than receipt of my order) from them.

I went to my online account today and it said my order was shipped. I then noticed it only showed 2 wigs in transit. Using their slow as molasses, phone system, I was informed that the wig was on back order and would be in stock before 12/18/2015. Are you kidding me? I'm supposed to wait a year!

I then selected the option of speaking to a representative. After a 30 minute wait, (no, I am not exaggerating. (Thank goodness it was an 800 number and not a toll call.) My call was answered by the rudest, most non caring customer service representative I have ever had the misfortune of talking to. When I asked her why I wasn't informed my item was on back order she said it was because I placed my call online. WTH does that mean. She further informed me it was only on back order until the end of March 2015. So 3 months, in lieu of 12. I told her to cancel it. She said you want to replace it with another unit. Here's a thought, inform us it's on back order when we place the order and let us decide if we want to wait 3 months.

Needless to say, I cancelled the order and requested the refund. I was also informed the other units should be delivered in 5-7 business days. So if you want your items in a month with the worse customer service around by all means use this company.

As for me I'm running to another company!

Very poorly made and fake looking. Impossible to return! I paid by paypal and had to initiate a claim. After 5 emails back and forth requesting they give me an address to return the wigs I was given a china address! They would refund my money after they receive the wigs, and to make sure I insure them in case they get lost! I ended up accepting partial refund and lost time and money.

I ordered a wig from these thieves too, the wig was so bare in the back that you could see my own hair thru the wig. That is a DEFECTIVE WIG. So I returned it with the reason saying I wanted to EXCHANGE it. I got a card in the mail saying that they won't give me an exchange and they said they donated the defective wig I returned to CHARITY! I am disgusted! I am a salon owner and I had hoped to recommend them to my clients. Instead I will have to warn them about this scam wig company.

They made mistake re overnight shipping (I was expecting overnight s&h - on-line receipt indicated charge of $39.99 for same) when I called, rep was rude, non-apologetic about delay and practically called me a liar for continually stating I ordered overnight shipping. I was also taken aback when told part of order was cancelled? Why didn't they contact me?
I asked that they send return label - was told THAT would take 24-48 hrs. Anyhow, I asked for a SUPERVISOR. After she had me hold for several minutes, she came back stating she couldn't give me supervisor's name, to keep holding. WELL, I'm HOLDING! It's been since 5:59 Central, and it is now 6:29 - obviously, they've NO INTENTION of coming to the line again. Music in the background while "PLEASE HOLD - YOUR CALL IS BEING REGISTERED is repeated ad nauseum. Better Business Bureau will be advised accordingly - you'd better believe it! Guess I'll hang up and enjoy my evening while they continue "REGISTERING" my call...

I ordered 3 wigs in December. After 3 weeks they arrived, but not in time for my event.
One was not a good fit. I returned within the 21 day policy period via USPS 2-day PM to ensure ontime delivery. After waiting several weeks for my refund, I got a card in the mail saying I needed to contact them in order to complete processing my order. I called and to my amazement was told I would not be receiving a refund because it was not received within the 21 day period... they supposedly received it 2 days after the expected delivery date on my USPS receipt. I was so angry and upset I hung up! Several hours later I called back to request that the wig be sent back to me since I had paid for it as well as return postage to send it back. I was now told that on the 18th they sold it to charity! Unbelievable! So I essentially GAVE them the cost of a wig and return postage with NOTHING to show for it! I WILL NOT TRUST THEM AGAIN! WHAT A RIPOFF!