Wig.comReviews 43

I ordered a wig November 24 I wanted it for xmas or new years. Never came texted back and forth paypal was going to fix it Jan 1st then Feb 28. Never happened. Now they are saying it was delivered and they refunded me and want wig back. Total scam

IMO This so called company is a fraud. They lied about an item being shipped, gave a fake tracking number and is flagged! Do not buy from Wig.com They are posing as Wigs.com

I bought a hair topper and I didn't like it so I arranged to exchange it. UPS said it would cost $87.00

I received my order in a torn old box that looked like it had been used and reused. Took out the wig could not try on because it was tiny. The style was not the style depicted online. Got on phone & informed customer service I was sending back for those reasons. Had to pay a return postage. After a week I was told I CAN'T GET MY MONEY BACK BECAUSE ALTHOUGH WIG WAS NOT WORN,ALL TAGS BAND & HAIRNET ATTACHED, THE PERSON WHO RECEIVED IT SAID A PIECE OF CARDBOARD WAS MISSING? THEN TOLD NO MONEY BACK AND WIG IS GIVEN TO NEEDY PERSON. They need to be investigated.

I ordered a wig from them on October 21 and was not satisfied with the color. I returned the wig the next morning with an accompanied email explaining that I was not happy with the color. The wig was received by them on October 24 and I waited for my refund in 3 to 4 business days. They issued a credit a week after my inquiry, I requested it to be returned to my credit card, and then I got radio silence. It is now November 11 and not only did I not receive my refund, they're ignoring my dispute through PayPal, said my bank refused the credit, lied and said Pay Pal never sent the paperwork, and after I escalated my dispute, they responded to Pay Pal and offered to give me a reduced amount, within the hour! Seriously?
I called several times and have an excess of 10 emails in this time period asking about my refund and what the delay was and I had been given so many lies about where it was blaming Pay Pal blaming my bank blaming everybody but them steer clear from these people it is a sham.

I ordered one (1) wig from them and they charged my debit card twice. The only reason I found out was because I checked my bank account. I have had this problem before with their sister site Paula Young. These are scam sites and I won't be ordering from them anymore. I am going to give them a few days to refund the money they stole from me, and then I will have to file a claim with my bank. BUYER BEWARE OF WIG.COM AND PAULA YOUNG.

Have not received my Merchandise sent them an email they told me it's coming from wuhan And I ordered this on February 26 it is now March 23 do not order from this site, I was told air drop shipment I haven't gotten anything so I disputed it with my bank they keep saying it's on its way but no tracking number and what is air drop shipment?

Don't believe their add of easy returns. I dislike the 2 wigs I bought spent $300 and they won't let me return for a refund. They want me to keep them and order more wigs. They offered 20% refund. Stay away from this company.

Placed an order, FedEx claimed they delivered, package never received. Called customer service, was told I would have to call back 25 days later to have package resent. Why do I need to call back in 25 days? I believe that this is a tactic to not replace merchandise and keep people's money. How many people get busy and forget to call back. Furthermore, why should a customer be inconvenienced in such a way? I asked if I could request a refund when I call back. Don't want anything from them after being hung up on by "Carl." This new representative told me that I would have to have the item reshipped and then return it. What sense does that make? Why would they risk a repeat of what happened this time around? As I stated previously, taking people's money and not caring about whether the merchandise is received or not. They got me once but, I will make sure that it won't happen again. I will never ever purchase from them or any company it claims to be affiliated with. Check wig.com at bottom for affiliates.

This is SCAM. First, I thought they were American. They are in China. They sent me the WRONG item. On purpose. I ordered a wig, and they literally sent me some braid strands. When I asked for a refund, they offered me 20% and keep the POS or return the POS and pay S&H for a full refund. The minimum cost of S&H is $27.50. BUYER BEWARE. They messed with the wrong person this time. I am going to have them investigated and do my best to have them shut down.

Ordered a wig online, but first spoke with a customer service representative who guaranteed it would arrive 5-7 days. I received order confirmation and that it would be 5-7 days and they would send confirmation email when shipped. After 8 days still no confirmation email so I called and was told it would be 21 days because it was being shipped from a third party. The customer service rep was very unprofessional. I then requested to speak with Supervisor who was no better and I cancelled my order. When your hair store tells you they are no longer dealing with a wig Company, believe it is for a very good reason. I thought I would try to go directly through them because I really liked the wig, but at the end of the day people will show you who they really are.

Very poorly made and fake looking. Impossible to return! I paid by paypal and had to initiate a claim. After 5 emails back and forth requesting they give me an address to return the wigs I was given a china address! They would refund my money after they receive the wigs, and to make sure I insure them in case they get lost! I ended up accepting partial refund and lost time and money.

Ordered the Hope wig by Gabor. Very pretty and I liked it but the right side stuck out away from my head. And it wouldn't lay down. I contacted customer service and was told they don't make exchanges but I could return for full refund. I sent it back. Two days later I get email that return is denied. The reason was that I had cut the wig. Which of course I didn't. Anyway they included 2 pictures as proof. The wig in the pictures wasn't even the one I returned. It was a totally different style and color. After many emails they refuse to believe me and insist that "THEY DO NOT MAKE MISTAKES". So I'm out $100 and they will resell my wig! SO ORDER AT YOUR OWN RISK!

I spoke with a representative because I was going to order a wig on wig.com website. There was a wig on their website priced at $49.99 and another website had the same wig for $34.99. She confirmed the website and price and gave me the $34.99 price for the wig but was going to charge me for shipping when their website stated free shipping over $49.00. I had ordered 2 wigs totaling $59.98 so I was over $49.00. Then she said for me to get free shipping I would have to pay $49.99 for the wig instead of $34.99. I refused to give her my credit card number before I placed the order. When she gave me the total it was about $20.00 more. She went over the break down and had some charges I haven't heard of. So I cancelled the order. I was on a financial website and wig. Com advertisement was showing up with that wig priced at $34.99. I clicked on the tab it took me to the website and it was $49.00. Buyer beware of this company.

I ordered from this site thinking it was in USA. And also that is stated it would do returns if needed. The wig was horrible. The cut was not what I ordered. The color was not correct. I also ordered a petite and it's still too big for my head. I asked for a refund and it was then that I was told that the wigs are from China and it wou ;d cost me $50 to return it not including a 10% fee. It's such a ripoff, I can't believe that they can get by with this... but they do.

I bought four wigs from this company and one of them looks like it might be able to be worn during Halloween. The others are made from some kind of polyester or something. I doubt if you can use heat on these they would just melt. Below I have a picture of just one as an example of what they show on their website and what you actually get do not waste your money.