Raye C.

Placed an order, FedEx claimed they delivered, package never received. Called customer service, was told I would have to call back 25 days later to have package resent. Why do I need to call back in 25 days? I believe that this is a tactic to not replace merchandise and keep people's money. How many people get busy and forget to call back. Furthermore, why should a customer be inconvenienced in such a way? I asked if I could request a refund when I call back. Don't want anything from them after being hung up on by "Carl." This new representative told me that I would have to have the item reshipped and then return it. What sense does that make? Why would they risk a repeat of what happened this time around? As I stated previously, taking people's money and not caring about whether the merchandise is received or not. They got me once but, I will make sure that it won't happen again. I will never ever purchase from them or any company it claims to be affiliated with. Check wig.com at bottom for affiliates.