Ordered the Hope wig by Gabor. Very pretty and I liked it but the right side stuck out away from my head. And it wouldn't lay down. I contacted customer service and was told they don't make exchanges but I could return for full refund. I sent it back. Two days later I get email that return is denied. The reason was that I had cut the wig. Which of course I didn't. Anyway they included 2 pictures as proof. The wig in the pictures wasn't even the one I returned. It was a totally different style and color. After many emails they refuse to believe me and insist that "THEY DO NOT MAKE MISTAKES". So I'm out $100 and they will resell my wig! SO ORDER AT YOUR OWN RISK!