Wig.com

This company is just awful to deal with. I bought a wig but it wasn't what I expected. I called to return the wig and waited for refund which I did not receive. I received a letter stating I could only get a merchandise credit because it was a clearance item (it was not). I called the 800 number and the automated system said my refund was credited back to my credit card (it was not). Spoke with a representative who sounded like a robot and told me I was credited and to call my bank. I asked what would my bank say other than to confirm the money was not returned? She was very annoyed and then said there was a glitch in the system and that they couldn't refund my money but I could get a credit for another piece of merchandise. I asked to speak with a manager. The manager was as rude as the representative and with a very raised voice, I will refund your purchase to your credit card. I asked her for a reference number on this or if an email with this information could be sent to me and she said no. She said the refund would be on my account in 72 hours. We will see. I feel like I could have a heart attack over a stupid purchase. Never in my life have a dealt with such people. Just awful.

This is about America system, I don't think this is a sin. When somebody placed an order the first order, the order didn't go through and repeat it again the second time, the same thing happened. Like 3 to 5 minute later, I checked my online account and saw it that the the money has been deducted for the two orders that does not went through before. I called two good times the same day nobody answer my call, then I send an email within hours and somebody replied. The person said the order had been send (the two), which did not go through on their website. All this happened between Thursday and Friday (June 16), last month. I called back again the following week for like 2 good days nobody pick the phone, then I have to call the credit card customer service and the credit card rep. Called Wig.com. Three of us were together on the phone, the Wig, com representative said they are going to return my money and I promise the Wig.com rep. That I will send back their product. He said I can do that anytime. This is my forth order from them within a month. I requested for this because I don't have much money, I used the credit card always. After few days again I placed an. Ordered, the order went through, this was on the Friday too but few hours later Wig.com cancelled the order. I called immediately but has they said nobody was there to pick up the phone. I called back on Monday the following week and male rep. Answered the call, ask for my information and he said with annoyance and loud voice that I can never order from WIG.COM AGAIN. I asked why, he said because I called the credit card company and I tried to explain myself, about calling they and send 2 email without no reply.He did not care, he just continued with his rudeness with dirty words. Why are we behaving to each other like this. Everybody knows this America system, why is he so annoyed with all my effort to speak with Wig.com before I include the credit card company Please is this my fault?... Never again will i buy from them