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1 Review by Stephanie


They made mistake re overnight shipping (I was expecting overnight s&h - on-line receipt indicated charge of $39.99 for same) when I called, rep was rude, non-apologetic about delay and practically called me a liar for continually stating I ordered overnight shipping. I was also taken aback when told part of order was cancelled? Why didn't they contact me?
I asked that they send return label - was told THAT would take 24-48 hrs. Anyhow, I asked for a SUPERVISOR. After she had me hold for several minutes, she came back stating she couldn't give me supervisor's name, to keep holding. WELL, I'm HOLDING! It's been since 5:59 Central, and it is now 6:29 - obviously, they've NO INTENTION of coming to the line again. Music in the background while "PLEASE HOLD - YOUR CALL IS BEING REGISTERED is repeated ad nauseum. Better Business Bureau will be advised accordingly - you'd better believe it! Guess I'll hang up and enjoy my evening while they continue "REGISTERING" my call...

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