I ordered a dress from White Fox and received my package within 6 business days. Absolutely LOVE the dress and cannot wait to wear it. Super impressed with how it looks and the packaging it was delivered in. 10/10 recommend!

This business is amazing! I have bought a million things from them and are never disappointed. Their customer service team are so kind and helpful and very quick at responding. Their shipping is super quick. The quality of clothing and items are out of this world. Kilda not recommend or love this brand anymore!

I ordered outfits for my daughters for Christmas on 28 Nov, it's now 17 Dec, almost 3 weeks since the order was made and my account deducted. I have emailed and heard absolutely nothing! I'm appalled there is no contact or even a response, don't even know if the outfits will arrive for Christmas. So disappointed!

I am so obsessed with this brand. I believe that everything is fairly priced in comparison to the quality of the clothes. The size guides are super accurate which is so important for a completely online clothing brand. The majority of my dresses are from them, and they never disappoint. I just wish they were closer so the clothes could get to the U.S. faster!

I placed an order on a Thursday that I needed for a vacation, which was almost $400. On Friday I realized that the company was closed until Tuesday so my items wouldn't arrive in time due to the holiday even though I paid for expedited shipping. No problem. I just cancelled the order. White fox shipped out the order anyways and then told me it was my responsibility to ship back the order that I cancelled and pay for the return shipping plus I wouldn't get a refund. Only store credit based on their error. Are you kidding? This is horribly unethical and this company clearly doesn't stand by their clothing if they won't give any refunds on a cancelled order they messed up. Customer service was 0% helpful and condescending Never order from here unless you want to be stuck!

Purchased a sweater and my daughter wore it once before we machine washed and hung to dry inside. After that one wear, the material looked horribly worn and was covered in balls. Contacted company and they said all items should be hand washed (as if anyone is going to hand wash a sweater) and this was counted as wear and tear. After one wear! Disgusted.

Great product. However orders take a long time to arrive in UK. Sweatshirts are extremely oversized and White Fox do not have the support to deal with the return process. Despite copious attempts to contact White Fox as they state, "do not return unless this is through the correct channels" however they do not respond. I am still awaiting a response following my email dated 13 October!

Complete waste of time and money. Ordered from this company 6 days ago and paid for express shipping which is listed as 2-7 days on their website. It is not 6 days later an my order is still marked as "Order Placed" with no movement. I'm extremely disappointed as I will now not have my order for vacation and will be sending it back to the company once it eventually arrives for a full refund. Not happy at all and will not be shopping with them again.

I ordered some tracksuit pants and a jumper. I had never purchased from here before so I followed the size guide. WAY too big, like too big to even wear. I asked for a refund or to exchange free of charge. I have sent 6 emails and only got a response saying stop emailing because it will push you back in the queue. I was about to go on a holiday so I just went through with the return process and figured I'll order when the credit comes through. Which was supposed to be as soon as the delivery arrived. They received the delivery on the 6th. It is now the 14th. I still am not having my store credit show up and I still have not had any responses to my emails. I am actually furious with this company. Disgusting customer service. I will be sending more emails trying to get my money back because I don't want to buy from them again with store credit.

I bought this set to wear to the airport. It is so comfortable and fits perfectly. I'm a US size 12/14 and it fit perfectly oversized. I'm not swimming in it. The shipping was also very fast! I was worried because I had recently saw something on TikTok saying their shipping was terrible, but I wanted the set and there was a sale so I decided to risk it. I'm so glad I did! Super great shipping!

I have ordered 3 times now from White Fox and all three times I spent $50 or more on each item just to be disappointed in the material quality. I would have been happy with these purchases for $20 but $50+ per item is way overpriced for the material. I'm so disappointed because I wanted to invest more into this company, but I cannot with the quality. It is not worth the money and it definitely won't last long.

Amazing quality clothes definitely one of my favorite places to shop online at but sometimes i need to stay away from site because i'm afraid i'll buy the whole store because everything is so beautiful i wish i could buy everything. 100/10 recommend this boutqiey

I ordered in November. I repeatedly emailed
For an update. 4 days before Christmas they decide to tell me half of the order cannot be fulfilled. I have repeatedly asked for a refund but. I cannot get a reply from them. Just these stupid Hey babe, hi lovely emails. Do not do business with them.

I have been a loyal customer for years with white fox, and I will not be ordering from here again. After three weeks my order has only just been shipped with 2 attempts to contact them to cancel the order as the event I needed the dress for was over a week ago to have no response to the emails I sent and theres no phone number to contact them to find out they shipped it after the last attempt to contact them. This isn't the first issue I've had with them but the only company I have dealt with that has such bad service. 2-14 day shipping and it will be 4 weeks to the day till it's delivered according to the tracking.

This was my first time shopping with white fox. I placed an order and didn't realize standard shipping was 10-20 business days. I emailed and asked to change because I purchased a dress to wear for an upcoming event. White fox responded very quickly and didn't even charge me extra for my mistake. Great customer service will absolutely be purchasing from them again.

Awful customer service. Won't refund me for an item they sent with missing items. Provided all details to their customer service and they don't care, say they want to help as quickly as possible but leave you to your own devices with only a store credit offer. After waiting almost 2 months for my order I don't want to purchase from them again