WebstaurantStore

THEY DO NOT CARE ABOUT CUSTOMERS CUSTOMER SERVICE IS VERY POOR! ORDERED ICE BAGS ON 7/13 AND RECIEVED EMAIL SAYING THEY SHIPPED ON 7/14. BUT ITEM HAS NOT SHIPPED AS OF 7/16 BUT THEY CHARGE MY CARD! BY THE TIME THEY SHIP I WILL BE OUT OF BAGS. THE GREAT CUSTOMER SERVICE REP SAY THEY HAVE TO WAIT 3 BIZ DAYS BEFORE THEY CAN DO ANYTHING SO I WONT KNOW TIL MONDAY SINCE THE 16TH IS SATURDAY! QUIT USING FED EX THEY ARE THE WORST COMPANY IN THE U.S. ORDER NUMBER *******

I ordered a water filter from this company. After paying the shipping of over 70% of the cost of the product, it arrived. I installed the filter and unfortunately there was a very small leak from the seam of the filter. I re-installed the old filter and checked that it did not leak and asked the company for a replacement filter. After learning that there could be a 40% restocking fee, i was also told that the supplier required that i make a video of the leak with pictures from several angles and pictures of the date code on the filter. I was shipped this filter the week prior, mind you. Once i went back in, pulled out the ice machine to manage the water flow, got back under the sink and put the new, faulty filter back on, i got a video of the leak and sent it in per instructions. A couple days later, i was asked to do it again so i could take a shorter video, more pictures, including a date code that was smudged on a filter that i received the week before from this company. All of this is ludicrous, and insulting. I cannot help but to believe that these policies come from the top of this company to discourage having to do the right thing. I would advise that you just move on when looking for products offered by this company. They are bad middle agents with no integrity or culpability.

The table arrived with rips in the box, and was left by my mailbox with no pre-delivery call as was requested. There were dents on the sides of the table at the same level, giving the impression that something heavy enough to slightly bend the table was either on or against it during transport. The dents are very noticeable and the table is no longer a smooth flat surface as result. Several screws mounted from below have impressed upon the steel so that the indentations can be seen from above. As a result, the table lacks the quality and craftsmanship advertised and shipping was substandard. Further, when I notified them immediately of the problem (to their defense I did tell them that, "I have neither the time nor the energy to return the table") a representative responded with a 'generous' offer to refund 10% of the price - which they did. In turn, I said I would give a review that was 10% better than was originally intended - hence the rating of 2 instead of 1... as there was nothing in between. If looks matter to you and you lack the time and energy for returns, DO NOT BUY THIS TABLE!

This is not quality company. I have been customer over two years from canada. Having improper shipping method and online customer people as so rude. Ask us pick up our stuff from the truck, which is over 100lb what evenr heavy it is. We piad $250 deliveris fess as well. Customer supporter advised me that weneed hire forklift, if the items is heavy for us to lifted. Asking extra delivery fees once we paid for ordered with deliveries fees. Not a reliable company! Wow I don't thinks this company is having hidden charge and screws me up

My rating for this virtual store is negative not even zero or one, as your site do not have such options. I ordered a commercial refrigerator / Galaxy to serve a kitchen in a daycare center. The refrigerator keep the temperature inside above 48 F after installation, although it set on several times between 34-37F. They are referring to a statement in their manual that the unit shall not be plugged for power before 24 hours but that statement is conditional to "if the refrigerator transported on its side." when we received the refrigerator it was on upright standing and also inside the delivering truck. We lost more than the cost of the refrigerator on our food products and service. In response to our inquiries, they send troubleshooting techniques for about 7 days that neither of them worked. They did not send any technicians to come and see the issue. I asked a professional technician to come and check and he found many malfunctions visible including: fan motor not attached to the evaporator to blow air across the coil. After fixing this, also the temperature of the refrigerator didn't come down and stay on the set temperatures below 37 F. They did not send us the replacement unless we cut the cord and send the picture to them by email. This means that we need to have nor refrigerator for at less 7-14 days and we have to store our food products somewhere else! I strongly do not recommend to purchase or contact this online / virtual store.

WHEN A PERSON SPENDS LITERALLY THOUSANDS OF DOLLARS AND CAN NOT GET A PERSON ON THE PHONE AT ANY TIME, REGARDLESS OF HOW DIRE THE SITUATION... IT JUST SHOWS YOU HOW "IMPERSONAL" THIS COMPANY IS. THEY DON'T GIVE A CRAP ABOUT THE CUSTOMER... I HAVE WAITED MONTHS FOR BAR STOOLS... YOU KNOW, ITS NOT ABOUT THE WAITING, ITS THE HORRIBLE COMMUNICATION. WE ARE TRYING TO RUN BUSINESS, YET THEY DON'T GIVE UPDATES... EXCEPT... ESTIMATES. ESTIMATES ARE WORTHLESS. CAN'T COMMIT TO A DELIVERY TIME. BUT CHARGE MY CARD IN FULL FOR STOCK BAR STOOLS. BAR STOOLS THAT THEIR SITE SAID WERE IN STOCK... 3 MONTHS NOW AND STILL NO COMMITMENT OF A DELIVERY DATE, YET THEY GOT ALL OF THEIR MONEY. I AM GOING TO DO EVERYTHING IN MY POWER TO NEVER BUY FROM THEM AGAIN. I WILL TELL ALL OF MY FELLOW RESTAURANT AND BAR OWNERS IN MY TOWN... TO NOT SHOP AT WEBRESTAURANT. THERE ARE OTHER OPTIONS YOU KNOW.

Worse customer service I have ever seen. I ordered 32 black outdoor chairs from this company on June 25th. I paid close to $2000. 00 for them. They actually show as being delivered. They have not been delivered. The delivery date on them has been changed 6 or 7 times. As a small business, a restaurant, that has been reduced to 50% indoor capacity, we spent part of the grant money our city gave to us on outdoor improvements, so that we would have a fighting chance at keeping our business that opened February 1st, opened. These people have been impossible to work with. Offering us Navy Blue or Tan Chairs that could be shipped now, 2 months later, for $2000. 00 when our tables are grey and black. I have had to ask our customers to bring their own chairs to any outdoor events that we have had and we have been unable to use our outdoor seating otherwise. What good is outdoor seating without seating?

Don't bother with your condescending apology... Send me my chairs and a gift certificate for my inconvenience and loss of income.

Ordered various items over my 20 year tenure at my job. Recently ordered a small batch of mints. Some back and forth with production that I was able to work through, delivered, people loved them. Then went to reorder but wanted to change up the mint, keep the wrapper design. Company would not do that, wanted to charge all new setup fees so I designed new wrapper. They added the charges, I agreed. Time passes and then I am contacted that wrapper is not available with the mints. I negotiate to lower the price down from the upcharge of the new wrapper choice, but still have to pay for setup etc...same wrapper as previous ordered. Lots of wasted time in communication and the money budgeted I was trying to spend from lapsed due to their accounting system and fell into another FY budget cycle.

Boxes finally arrive all beat up, holes in them, tape missing but the individual cases seem intact. I use all old product first, then go to open one of the new cases and every handful I pull up has empty wrappers. I immediately contact company, send pictures and they want me now to open all the cases, count the empty wrappers. That would be a waste of my time at this point so I will just go through the wrappers as I need to break the seal on the case. This was a $550+ order in just candy. Perhaps, I can save all the wrappers and at the end of use of what was ordered, I can refer back to their email and return the exact number of empty wrappers, filled with air.

I understand it is difficult to get products during this nightmare, but getting a Back-In-Stock notice and adding to cart within 30 seconds then being told they are now Out-Of-Stock seems unlikely. Back-In-Stock means the item(s) are In-Stock for everyone, not in someone else's cart already from orders placed months ago.

If they were not available for everyone on a first come, first serve, stop sending Back-In-Stock notices until that is a true statement. What is the point of being added to the Notify list when the products are already spoken for? There isn't even an opportunity to place an order so we can be the "1st in line" when these products come back in again. I was told that the reason we didn't get any was because of previously placed orders. Ummm. Why can't we place an order so ours is an "In Process" order?

As a small organization, we spend a lot of time trying to get products that other much larger organizations may more easily have access to. Order more, spend more.

This isn't even the first time this has happened, which is why it is so extremely frustrating. Back to the end-of-the-line.

Was excited to try this company out. I was hoping to use them on a repeated basis. It's hard to think how my experience with them could be a more disappointing disaster.
I placed my order on March 13. I was told there was a delay and my order would be shipped on March 24. On March 28, I was told my order had NOT been shipped. I was told instead it will be shipped on April 14. I will wait to see if it ships on this date, but honestly I am not optimistic. Customers are waiting for this order so every delay is causing problems on my end.
Further, I gave them a chance to semi redeem themselves. I asked if I could return some of the products of the original order. This would help mitigate some of the negative impact of this transaction. They told me I have to pay original shipping, return shipping, and A 30% RESTOCKING FEE! Seriously! After such a failure on their end, I would have thought they would be more reasonable or at least make an effort to make things right. NOPE!
I will avoid in the future.

I ordered a gallon of hot sauce, they did not give the shipping costs until after pay pal then it was 3 times more than at Walmart over $18 more than the hot sauce. Also their price was higer than Walmart for the same thing. My sauce arrived with the plastic jar broken the only reason the leak was not so bad as it was in a plastic bag. There was one small pice of bubble wrap arong the jug and the box was mostly unpacked. His alowed the jug to get bashed around unprotectedd in shipping. I asked for a refund and have not even got a reply afte two weeks. They did give me a refund, but did not notify me.

UNFAIR PRICE PRACTICES. I had items in my cart on Friday 4-24-2020 and was waiting on a business credit card to conclude the purchase. When I went to complete it on MOnday, 4-27-20, one of the items had a $210.00 increase... more than 10% higher than on Friday with NO MENTION of a pending price increase which is what they do with some of their items. I assumed since there was no notice, I was good to wait unti Monday. Of course, they won't do ANYTHING to honor the prior price, no apology. As a small business owner, I have been shut down since March 18 so $210 makes a BIG difference to go towards RENT and ELECTRIC Bill when I have ZERO revenue being generated. Heartless.

I received an 18" x 18" polished stainless steel floor trough with stainless steel grate from Webstaurantstore.com a few weeks ago & it arrived bent, scratched & seemed to have traveled a very-very-very long distance with limited packaging.
Inside the shipped box I found 4-loose pieces of plywood around the perimeter and two pieces of loose styrofoam that had been broken in two.
Packing/protection was unacceptable, especially when it's polished stainless steel. (Usually there is a film or cover all over to protect the exposed surfaces). There was no plastic or protective covering of any kind on any exposed portions of the floor trough; thus all of the exposed parts were scratched, bent and cracked during transit.
The grate had very sharp edges (Manufacturing Error) and wasn't even close to being square. They packaged the two items together causing major scratches within the floor trough.
This brand new damaged floor trough cost me over $700.00 and all that customer service could tell me is that the scratches were part of the polishing process and the unit was not made to aesthetically look good. The stainless steel grate got the same feedback and they ultimately refused to exchange/replace anything.
I was told that I could return the unit less a 30% restocking fee and I would also have to pay the return shipping. Totaling over $300.00, and leaving me with a credit of $400.00.
I am very unhappy with my experience with this company and intend to continue spreading the word through social media. Do not do business with this company!

DO NOT USE. They sent us a defective product (literally haven't even been able to use it for 1 minute because it leaks) and it has taken over 3 weeks to get it fixed and it's still not fixed. Save yourselves the trouble and spend a little bit more money for QUALITY (not broken) products. Aside from the inconvenience they have caused, our restaurant has also missed out on a lot of money that could have been made had we had a working product. I repeat, DO NOT BUY ANYTHING FROM WEBSTAURANT.

Ordered 6 chaise lounge chairs. Paid $250 for shipping. They said had to inspect before signing delivery receipt. Took them out of packaging to inspect. Spec sheet said seat of chair was 27". When I went to put pads on 2 days later found they were only 21" seat. Company says they contacted manufacturer and they said they should measure 27" across not including arms. I only ordered the chairs because of the width! I didn't need to spend $250 in shipping for that size chair! I could buy that size at my local Walmart or box store! They offered me a return, but I had to repackage every chair in its original packaging and secure them to a pallet and I would be responsible if there was damage in the return! When I said no they responded as you see in photo below. They want me to package and box them and they didn't come to me in boxes! WHAT? How is the supplier and manufacturers error costing me money? They did offer that I keep these useless chairs and give me a $100 store credit. I spent $250 in shipping! Oh, and as a curtesy they would waive the restocking fee! LOL