Web.com

I cannot stand my website. I thought I found a girl that could help me with it and organize it and yesterday she rescheduled and today she never called me. I'm thinking I just need my money back and I need to go elsewhere. This is been going on since May. I'm not sure where the disconnect is but everybody you send me is flaky AF

I asked for my site to be created in WordPress so I could manage it myself and make changes such as the theme. Your staff used something called "Bricks" which prevents me from changing themes without losing the entire site. For whatever reason, using Bricks doesn't allow the storing of images in the file location, so even if I change the theme and try to set it up I will need to create the entire site from the ground up. I paid Web.com $1500 to do that, and now I have to do it over. I should be refunded in full.

Disappointed email forwarding is being discontinued. Paid for additional email service with web.com. The additional email service is not functioning. I'm paying extra for something that doesn't work. Another reason for 1 star.

Since I started my online business through Web.com I have had excellent customer service. The people I have spoken with are knowledgeable, polite and professional. As a new website owner it's been a big learning experience to start from an idea and see it through as far as I have. The staff I have spoken with have never tried to make me feel like my lack of technical knowledge was a problem. They made me feel like web changes, Facebook etc. is their job and they do it well. Hopefully www.Butterfly-AngelWings.com will become a success.

You start out believing you will get a low cost website. I ended up paying $800 for a custom site and agreed to the $114/month for hosting and support.

That $114 got me nothing! I thought it included SEO but it does not. That's extra. I had some issues and called support thinking I would get great support but every time I've called them, I get passed from one team to another, usually about 4 times before giving up.

One month, they billed me for 3. I'm now trying to move my domain to another host (that costs $10 per month) but they aren't responding to the request. I've called them twice now to get this done and I get the same run around as every other time I've called

I had a good discussion talk with a member from web consulting team, It was about creating a new account with facebook fans, we had a enough time with the team representative, she was professional, apologetic, and patient with my presentation as the administrator of the company. I hope to see increase of clients, candidates with good talents. I hope to see whatever we discussed, be presented in a professional manner. As i promised, lets us work as a team in order to support companies to improve their production, create a good working environment and pay bills on time as we reach more number of talented candidates.

Several hours on the phone and in online chat to secure an SSL certificate for my website. Five different "representatives," only one of which has a clue how to help. But, still no solution. Review your logs (if you even have any) of attempts to do this for my domain, "www.bellyacres.net." It will read like a tragic comedy.
-- Christopher Rulon

I bought professional email services from web.com. With no prior notice my email was canceled. Upon requesting an authorization code for transfer I was told that every associate with permissions to do such a thing were gone for the day. Using the online system I was instructed to wait for a code for 3 to 4 days. Without my email in place I am missing out on business and the loss of my professional email reflects poorly upon my business. While using their email services I experienced loss of service, emails did not send, and emails did not receive. This company doesn't care about its customers and their product was unreliable. I will never use them again.

This has been the worst experience I have EVER had with a domain and hosting provider. We were brought here from MyDomain where we didn't have problems. I cannot completely edit the DNS records on my own, particularly CNAME records. I have 2 hosted sites, one site comes up under the other's domain, and the other site is mostly down because the other site takes up its domain. Currently, BOTH sites are down and I feel helpless to resolve the situation, I have been on tech support chat at least 8 or 10 times (no exaggeration), and most of the time was because the websites and domains are not matching up. As of this moment, all of our hosted websites are offline. Nobody on your support team seems to be able to resolve our problems and we have no other support options...other than doing the same thing over and over again.

Web.com guaranteed a 30 trial with no questions asked on cancellation and a guarantee of "100 new customers every month". By linking us to every google search for similar businesses in our surrounding area. After seeing the $300.00 website was the same one you can get from yahoo for $17.00 a month, I canceled on their survey that they send to your email. That way they control any record of dissatisfaction. They called me two weeks later to get me to change my mind and then submitted a new "updated" contract. They are still charging my capitalone business card. Even with them keeping the website in question up we've only had one person, a regular customer mention finding us on the internet.