Web.com

The setup instructions are the worst of any host i have worked with. Twice wrong information has been given, only to find out later from another support agent it was wrong info given by support, 2 support tickets have been opened. Both taking a long time with no resolution to date. The site has not been working with the custom domain name yet. I am three weeks into a website build that would have taken 4 hours on iPage. I am still waiting on a working site and wordpress dashboard. The constant upsells for paid support and insults that a professional was needed on the account have been horrid. Paid support should never be needed JUST to get the site up and running.

Have been trying for over a month try to add a free email and still not solved spending hours on the phone. Being told it takes 72 hours to work. Now 10-11-23 and still not fixed or told what to do that works.

My first call in about my problem, was answered by a young lady that had a hard time understanding what my problem was. Where she was located was also VERY noisy and we were cut off. I recalled and got a wonderful lady by the name of Lovely. She was very clear over the phone and NO background chatter. I explained my problem and she got right to the heart of it. She was VERY patient with me working on various ideas to get my password problem fixed. She NEVER got frustrated with me and we got the problem solved.

If you give out gold stars to your people that do good work, Lovely should get 5 gold stars for her excellent work. She was a pleasure to talk to and again she really knew her "stuff", something not seen very often these days. Thanks again Lovely, you are the best.

web.com has started triggering renewals for names that were not set to expire for months. I think you noticed that I began moving some names and started to ding me on other non-expired names so you could overcharge me before I ditch completely.

Your front end and access to controls is obtuse. One shouldn't have to search endlessly to find simple controls.

The initial experience with Web.com was decent. I recently needed to make some small changes to my web site. The platform for making the changes, " Website building" was not working when I went to make the changes. The front-end support staff at Web.com could not make the changes either. The standard response was it would be resolved in 24-48 hours. I am 8 days into this issue and call every day (Web.com does not call or reach out to me). Every time I call support staff can not help and say "engineering" is working on it, but do not have any info on when it may be resolved. Based on this experience, I would not recommend to anyone running a business and needing an internet presence.

This site was literally created by junior devs. Theres absolutely no multifunctional properties or videos online about it. All the references are horrible in the help section along with the customer service. I would never make a website for myself on this site. Thankfullly I'm a dev for someone else. Get the framework right and then work down from there

After contacting web.com on three separate occasions going back to August and being told the issue was resolved, I was finally able to work with a representative who was able to take the time and patience to understand the problem and resolve it. It took three phone calls and three hours previously only to find that nothing that was promised was accomplished. Ron R took the time to research notes and understand the issue while working with his team to make sure that my goal was finally resolved. Ron was calm, patient and professional throughout our conversation and is a tremendous asset to the company and customer service! Thank you again Ron!

I usually update my own website they built for me. I logged in and when I clicked on websites so I can write an urgent update about a fundraiser that occurred today I got an error message. I called yesterday and was told the department only works on weekends. Called today and told the same. Contacted them on social media and they told me the same thing. Absolutely horrible service! It is an error on their side but they did nothing about it and now my fundraiser is over.

Collections call me and tell me I have not paid for my web page for 1 year... I call back and the customer service says I've paid up until December... no one will answer me the reason why this call was made,,, I had to change mw credit card info at the bank... I want to pay my bill due but my soon to be my ex-wife who emptied my business account money {who was doing my billing} who is not the owner is causing problems with my web page that I need to fix but can't get and answers how this problem occured or if the problem was fixed your web.com people on the phone wants me to pay them over 1000.00 for a years membership and wants mt my new business credit card number wort supply me with answers and any solutions to how this 1 year past due happened when web.com says in paid in full until December and asked me for my new business card numbber 3 times... is this how to run a business?

I have had web.com for a while now. I have never been able to get a SSL. Web.com convinced me to purchase one through them, which I did. However, after a week of working with them they could not get it activated. I was furious and cancelled my subscription. They will not refund my SSL even though I was never able to use it.

I have been unsuccessful in adding products to my store. I have reached out several times and the customer service reps seem to not know either as they just give me articles and the articles don't help.