Web.com

I cannot say enough about the service I received from Pat Pederson with respect to my purchasing a website development package. He was patient, listened intently to my needs, and helped me find the best solution for my company. I was very impressed and so grateful! He then passed me on to Joe O'Neil. While I haven't worked with him yet, he conducted a very good intake interview. Hopefully, the process will go smoothly.

Ms. Caroline Kay is leading a good team!

Please feel free to contact me at *******@gmail.com or *******949 if I can be of more help.

Thank you!
Jocelyn Fritsch

Support from chat is good but overall customer support is awful. I opened service ticket [ACR-*******] to update my domain registrant email associated with "kovacevic.name" domain as I lost access to 20 years old one. I received email today to reset my main password with the link. Plus this link below does not exists and this is exactly I am trying to do:
" If you wish to change the registrant email associated with your domain, you can use the following link as your reference:"
https://www.web.com/help/article/domain-whois-update-and-verification

And third thing is that in email phone number for tech support belongs to another company something "blue hosting" or similar.
For questions, please contact our Frontline Support Teams at *******678.
I really do not know how to do a simple thing to update registrant 20 years old email.

It has been over 7 day since you all move my account from the old server to the new web.com server. My email account that I use for my business', is still down, and that's unacceptable. I am paying for a service that I can't access. At the same time my customer is at in-convince. Please resolve this issues soon. The helpdesk is not able to assist with my account,. No one from web.com ever contact me about the progress with my account, I had contact the helpdesk. Could you please have one of the tech contact me to assist with this issue.

Thanks

Thanks

I don't feel like it's as user friendly, drag and drop features are not really there. I have already switched over to a new carrier and will not continue my services after the year I already paid for and will not use.

I am impressed with the top notch service, as well as the professional and courteous service I have received from Web.com Stan L. Initiated the process to get my account started, and he was knowledgeable about the many services and products that Web.com offers. Francis H. Assisted me in finalizing my account, and she was also extremely professional, knowledgeable, and courteous. With such great service from wonderful associates like Stan & Francis, I know that my experience with Web.com is going to be a fruitful one. Way to go Stan & Francis! Keep up the great work.

Chris N.

I have been with register.com for more than 10 years when Web.com bought the company it all went down hill... all they want to do is upsell you and they do not want to help you at all... they make mistakes and your site pays for it by being pulled off line... so much stress you should not have to think about your web site on a daily basis to monitor it to watch it to make sure the hosting service isn't screwing you again. I am looking for a hosting service now to transfer to... worst experience online in my life... terrible terrible service.

75 minutes yesterday to buy a website transfer speaking to about 6 people and having to authenticate the account each and every time. If transferred from one person to another- I shouldn't have to authenticate. MANY times I am being told opposite things. "this hosting package will work" this hosting package won't work. "you need a new hosting package." "your existing hosting package is enough." "unlimited Mytime support 12 months for $199" "I can't sell you unlimited my time support for $199. You have to Buy the transfer for $174" This is ridiculous. Now my MX setting were changed but were not supposed to and I have no email for my company. And...no one has the old MX settings to change them back. "Please hold 1-2 minutes" 45 minutes and running at this point.

Joshua helped me set up, very patiently, my web page. With myself not prepared nor not knowing anything about on, he walked me through it and let me change things midstream and was so patient and kind. I feel like I am part of the web.com family and I will refer anyone I know looking for what I found, a web site builder to make my business grow and be online, I would highly recommend this company and especially this young man. Thank you Josh, I am with the company because of you and Scherrona visiting with me about the company and explaining how it works and just really feel as though you care about my business as I do. Thank you very much.

After using a basic web.com template to design my website it is working one minute then not the next and provides the following error at bottom of this review.
Everytime I call no one and I mean one cares or can escalate to another department.
I believe it is a hosting issue not the basix template design I used to build and yes I have built other website before and never had a problem.
I wish I had never switched from sitebuilder also owned by web.com as they never had any issues ever.
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Danica answered my call and immediately directed me to the correct department and introduced me to Karen.

Karen walked me through the process of updating my outdated website, helping me with wording, pictures and overall desired look of the site.

The process is very detailed and we spent more than an hour looking at each page, making changes and corrections.

The overall experience was great and I was happy to receive the helpful input.

I am not sure if I am a good match for your organization. I purchased several of your packages and seemed to struggle with engagement and collaboration of your staff. I know you guys are big and I'm just a business owner trying to get a business going. I definitely feel like a number and really feel like I am always having to follow up on things. Once I get somebody they are usually very helpful and professional. But to summarize, I really needed someone to work with me and explain how your services work and to actually "listen" to me. Sometimes I think they may have thought I was clueless or perhaps not a good fit, but still sold me something.

I did not authorize my website Climate Change Plan B to go online. I explicitly told Lincoln yesterday I did not authorize my website to go online and I felt the website was totally mixed-up, fraught with errors, not at all what I requested, and had completely loss the spirit of the mission. I had previously sent Lincoln an email with the corrected text and where the text should be placed. It was completely ignored. I resent that text yesterday with the understanding that he understood my concerns, that he would act in good faith to make the needed corrections (which are major), and that he would call me the following day to take care of all the problems, since they are clearly major.

Again, please take the unauthorized website immediately. There could be real credibility and liability issues to Climate Change Plan B.