business logo of Web.com

Web.com

Overview

Web.com has a rating of 3 stars from 4,020 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Web.com most frequently mention credit card, domain name and tech support. Web.com ranks 2nd among Website Design sites.

service
254
value
112
shipping
42
returns
57
quality
98
This company does not typically respond to reviews
+22
How would you rate Web.com?
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California
1 review
2 helpful votes
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Waste of money
December 12, 2018

I gave this company a try for online marketing (ads) for my law firm. It took them a while to get my information correct. Even when they did, I did not get any useful contacts from clients. There were maybe 5 or so phone calls and all but one were from robo-calls. And the only one that was not a robo-call was a hang up and we could never verify if it was a genuine call or not. I had to pay over $1500 for this. I will never use them again.

Date of experience: December 12, 2018
Linda S. Web.com Rep
over a year old

Hi Haleh R., we regret to hear that you are displeased with your recent experience with us. Please reach out to us at (904) 680-6600 when you can so we can address this situation directly.^LS

Colorado
1 review
0 helpful votes
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Its just a bit overwhelming and not very intuitive to my experience or lack of experience... I could use some guidance

Date of experience: June 29, 2024
Kansas
1 review
2 helpful votes
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Total scam
November 30, 2015

I signed up for a. 99 cent logo. Now a year later I get billed $9.95 a month. When you try to talk to them to cancel they give you total run around.
Ended up calling my Visa card co. To report fraud and cancel. Very bad people.

Date of experience: November 30, 2015
Maryland
1 review
0 helpful votes
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Your customer service was/is terrible and your email hosting absolutely sucks. I wish I knew before hand. Moreover your web page and logo makers are not all that good. You have billed me wrong and threaten to cancel my account only to find out you billed me erroneously

Date of experience: August 15, 2023
Nevada
1 review
0 helpful votes
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Energetic
November 4, 2022

I am pleased with the help I received. Not sure if the charge is coming off, but I feel confidant that it will, because the rep made me feel assured that they were doing all they can to help the problem. Nice energy and good customer service skills.

Date of experience: November 4, 2022
Reputation T. Web.com Rep
over a year old

Hey Olivia,

If things don't end up how they should give us another call and we will make it right!

DJ
Customer Advocate at Web.com

Wisconsin
2 reviews
1 helpful vote
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Web.com is awesome!
February 17, 2017

I want to thank Tyler and Erin at Web.com for helping me to pursue my dream. They both were very patient and listened to what I was saying and understood what I was trying to accomplish. They walked me through the entire process and explained things to me at a level I could understand. I could not have asked for better customer service. You have two excellent employees in Tyler and Erin and after speaking with them I knew that I had made the right decision in choosing Web.com.

Date of experience: February 17, 2017
GB
1 review
0 helpful votes
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I have waited for some weeks now, but I haven't heard about how the migration of my email forwarding and mailboxes that I talked to you about (on the live chat) is progressing. I would like to be able to see and manage all the forwards and mailboxes that I had for all of my domains when my account (lucidware) was on dotster.com. The example we looked at was grahamdotcom.com but I have other domains with dotster.com / web.com.

The migration from dotster.com to web.com does not seem to have completed yet. Are the engineers still working on it? Could you please update me with some progress? If there is a queue, where is my account or domains in the queue?
Thank you.

Date of experience: May 10, 2024
Arizona
1 review
0 helpful votes
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Thank you, Katie! From Drake.fit
November 23, 2022

Katie was extremely conscientious in helping us revamp our website. She made constructive suggestions; and was well-informed in answering any questions we had. She was also very good-natured; delightful to work with.

Date of experience: November 23, 2022
Reputation T. Web.com Rep
over a year old

Hey Carolyn,

Thank you for your review on Katie!

DJ
Customer Advocate at Web.com

Kentucky
1 review
7 helpful votes
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Very BAD experience
April 26, 2017

I have been trying since November to cancel and even though I have an email confirming that I am cancelled they are still charging my account. I had to get my bank involved and file legal charges against them to STOP The charges. I am almost down $200. There services were terrible too

Date of experience: April 26, 2017
Mike B. Web.com Rep
over a year old

Hey Michael,

Sorry you had a frustrating experience with your billing, we'd be happy to help get it resolved! Send us your account info via private message and we'll investigate immediately.

-Mike

New Jersey
1 review
4 helpful votes
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Web.com
September 15, 2017

Honestly, the worst when it comes to knowledge. The transfers I went thru JUST to get one piece of information. 6 times I was transferred and not one person could help until I asked to be transferred to the cancellation department. Look for another hosting service. 3 years of wasted time and money.

Date of experience: September 15, 2017
Mike B. Web.com Rep
over a year old

Hey Gregory! We're very sorry to hear that you had difficulties with calling in, if you'd like to provide additional info for us to try and improve, please send us a private message and we'll try to fix it!^MB

Georgia
1 review
2 helpful votes
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Initial contact
September 16, 2017

As an initial interview, this was a little rough. I'll wait to see how this works.
Just a note, small businesses come to you with a basic concept in mind, but may not really know what they want. Having data and content and graphics may not be in the bag yet, just an idea. We depend on your expertise and creativity to provide a framework to work in. I got a little frustrated with the 1 1/2-hour barrage of questions for which I really don't have answers to. If I had to say well, is there a site that you really like in how it is laid out and functions, I would say well yes; we really like how http://www.onefederalsolution.com/ looks and feels. Can we do something like this based on what we current have.
We know the website we currently use is not much and don't need to be told what is wrong with it, that is why we are coming to you to for help. Heck, if it was neat and fancy, we would not have bothered.

Date of experience: September 16, 2017
Mike B. Web.com Rep
over a year old

Hey Andrew - thanks for the feedback! If you need additional help or want to add anything, please don't hesitate to reach out via private message.^MB

California
1 review
0 helpful votes
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With my domain transfer needing to meet the time requirements you sent me regular emails until 2 days before the transfer was eligible for transfer and then sent me an email saying that my request timed out and I would have to "purchase" a new request. None of the links on that email directed me to valid web pages.

Date of experience: January 9, 2024
Connecticut
2 reviews
0 helpful votes
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I am frustrated that I have paid so much money to design a mobile friendly website for our new business. After a month of back and forth trying to fix simple issues (a logo that is readable, and odd text wrapping), I am still no closer to my goal. I have submitted several revision requests, most of which have gone unanswered. Designer tells me that it is a known issue with their design software. What really gets me is that Web.com is soliciting more money from me for their "website analysis" to make my site mobile friendly-they gave it a score of 55. This business practice is offensive. I shouldn't have to spend more to get exactly what I asked for in the beginning. The software should be able to handle a mobile friendly site...to indicate that it can't is scummy marketing.

Date of experience: February 1, 2024
New York
1 review
0 helpful votes
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Happy so far
December 8, 2017

They contacted me at just the right time. I was in the process of creating my website myself and was really stressed out about how much time it was likely to take and the degree to which it would require skills and abilities that don't exactly fall within my list of strengths. Right now. I am thrilled that they are relieving me of having to develop the initial draft. Hopefully, I will be happy with it. I have generally found it easier to edit and improve a work product than to create it from scratch. I am also happy that I don't have to spend thousands of dollars upfront for the service.

Date of experience: December 8, 2017
Bangladesh
2 reviews
0 helpful votes
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Skaminulbd.com
August 22, 2023

I'm sorry, but I'm not familiar with "Dicson Box" as of my last knowledge update in September 2021. It's possible that it's a newer development or a term that I'm not aware of. If you could provide more information or context, I'd be happy to help in any way I can.

Date of experience: August 22, 2023
Texas
1 review
0 helpful votes
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Superlative
January 12, 2017

I enjoyed talking to Tito. By the end of the information interview I felt like a friend had helped me get a website up. In this uncertain world that type of friendly service helps me breathe easier about spending the money on a new website.

Date of experience: January 12, 2017
Minnesota
1 review
0 helpful votes
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Great customer support
November 29, 2022

I have used Web.com support before and it hasn't always been great but today it was just what I needed. Although I wish the actions I needed could be done online by me the customer service support person did a great job handling my changes.

Date of experience: November 29, 2022
Reputation T. Web.com Rep
over a year old

Hi Ken,

Thank you for your review!

DJ
Customer Advocate at Web.com

Ohio
1 review
0 helpful votes
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The Web Consultant that help me today was Julie. She was very helpful when it can to helping me with the beginning stages of my first website. I would recommend her to anyone who is starting their first website.

Date of experience: September 19, 2016
Illinois
1 review
0 helpful votes
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Great service! Smile
November 4, 2022

I've been with this company for 12 years. Pay2playradio.ws was created by WEB.COM I'm 66 years old. I believe in web.com This is were you want to start your website At. They have everything you need to build you company business. I'm Aj Williams SMILE

Date of experience: November 4, 2022
Reputation T. Web.com Rep
over a year old

Hey Andre,

Thank you for your lovely review!

DJ
Customer Advocate at Web.com

Canada
1 review
0 helpful votes
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Lots of things to complete, not sure if it is all coming together, so many pieces to the puzzle.
But good navigation through the maze, slowly getting up to speed.
Cant wait to talk to someone about some things.

Date of experience: July 24, 2023