Web.com

Your representative Hana with whom I spoke today at 5:45pm Eastern time was VERY rude and obnoxious. I asked her to respond to my question regarding the name of web.com hosting company which needs to be added. First she said web.com??? setting up my emails in Outlook. She said that it may take time, and she gave me her word that she will call me back in 5 minutes. The 5 minutes were long gone.
May I ask why do do have such inferior help? I just moved my emails to you, and plan to move my domain and my website, as well. I would appreciate a response from you, not a robotic one with unrelated links.

The customer service agent literally brought me to tears She was so frustrating, manipulative, and unhelpful. It was clear she was getting sadistic pleasure in not helping me and hearing me suffer. I am astounded at the clear lack of effort or care for their customers. I was on the phone for roughly 50 minutes and still got no resolution. I had to hang up and hope to contact someone else. Now Im wondering why I even put up with the 50mins of abuse.

Had them for 3 months. The worst experience to try and start a small business. Every time you call you have to take a survey. They even asked if I would write a review of them for the BBB! Last, they changed my phone number on my site without my consent after 3 months, so all my advertising, business cards given out and flyers were no good. The executive refused to correct it. Avoid this company. To cancel, they require you to give them your password-INSANE!

With the FAMILY OF COMPANIES of Endurance aka Newfold Digital... all of the sites have the same Log-In Page Template form - which holds NONE of our Credentials we have saved, thus we need to keep constantly placing credentials in manually, per se, which is sophomoric and the platforms are all archaic. We have Hosting and hundreds of Domains registered under Bluehost, Domain.com/Web.com, Dotster.com... and nowit seems that ALL of our accounts are based at Web.com - or so it seems.
You people are doing all these changes WITHOUT letting us, the customer, know what the hell is going on.
Now we do not have a great grip on which site to access for our businesses - mostly Domain Purchases.
The New Platform set up for domain registration is simply terrible, more work to get biz done... and I could go on for days.
WHY DID YOU NOT LET ALL CUSTOMERS KNOW ABOUT THE AMALGAMATION OF ALL THE COMPANIES. It is not customer-centric whatsoever... and we are now forced to have our Senators look into all of this CONSOLIDATION - seems no one is following this.
Love for someone to reach out to us to speak about how we can choose ONE PLACE to do ALL OF OUR BUSINESS.
JAMES@ *******260

My experience first began with Angelo chatting with me minutes after hitting the web.com website. We chatted online for a bit and set up a call to take place the next morning. He called me on time and we were able to instantly start the process of seeing if WEB.COM was a good fit. He was patient to answer my questions and then I had the privilege of working with Rachel. She was very nice and knowledgeable as we went through every portion of my new website design. She was absolutely a joy to work with and I look forward to working with the rest of WEB.COM staff. I feel very happy and relieved to have found such great collaboration!

Would like to see more options with scheduling. I don't have the ability to allow people to create reoccurring appointments as well as confirming appointments as they are requested.

I am in the process of starting a new business & need all the help i can coming from an academia background in management, my expertise in starting a new business is very much lacking. Julie O was awesome. She address, questions I would have never had thought of the will affect the performance of the growth of my business. She extremely pleasant in helping a lay person like me. I feel I would have missed a great deal of items that were addressed by her helping me build my web page. Thank you so very much Julie O & Web.com.

I have spent many hours attempting to get my website up and running using web.com. I have never had so much trouble setting up web hosting and a domain before. I have developed about 20 other websites before and had never used web.com to do so, never having any problems with other providers. The basics of purchasing a domain and connecting it to a hosting package has been difficult. I have contacted web.com's support team and was assured the issue would be resolved after the technician refreshed my account. The issue still remains and I don't particularly feel confident in web.com or have the time to contact support again at this time.

After calling in end of last week, I was put off from the manner in which the customer rep told me that it would take 24-48 hours to get the listings and directories issue into someone's care to begin the process of cleaning up the errors that is on your end. It's been some time and it seems that things still aren't resolved.

I wish I had signed up for this service instead of struggling to build my own website. Kymberlee called me because I clicked HELP. She was very helpful and professional. She sent me to Melissa who asked me many great questions about my website message. Thank you both. I am looking forward to having an up to the minute web.com website so more people will be dancing. Thank you web.com. Sincerely Barbara from The Dancing Spirit Studio

There where no templates geared towards selling products as a retailer. They were all service oriented. I have 100 products to display with price and link to a shopping cart page nothing there for templates. I would have to build it all from scratch. Big waste of money...