Web.com

It's absolutely the worst. Creating a website requires nothing more than plugging my company name and address into a template and they claim it's a custom job.

(It's much more basic than the homepage I created in 30 minutes. It would be embarrassing for the company to call itself a professional.)

Our company's logo is essentially a 90% copy of other companies' logos.

When I requested service they promised to make an appointment but never heard from me again. They said it would take two weeks to complete everything.

Only when I complained about their terrible service did they offer to help. But the web.com template doesn't work properly.

Peter said he would update my data when I emailed him, but after 4 days there was no progress.

When I contacted them once again, they asked for about $750 for the update.

What I want to express is who is in charge here. This company is completely unethical.

I lost three weeks of personal web building. Each call to Web.com is from 20-40 minutes. The recording is stuck on 'It will be another ten minutes.' They promise to send e-mails they don't deliver. They sent me to Register.com and that was a joke. Three calls and I finally got my confirmation e-mail and refund. So far this nightmare is on going since today they didn't sent the e-mail with my EPP to transfer my domain. I am so angry because when I called back they said they were closed till Monday.

This company auto renewed for the premium pro. I stopped payment. They have no number to call only email communication. They said to pay for the premium pro and the will credit my account. They were paid in full $249.50 since August 8th 2015.My account is still frozen. For the second time they emailed me for proof of account ownership. There Facebook page is a deceitful. No place to comment only like. I discourage anyone from using this company owned by Vistaprint. After lengthy emails and my account is still frozen. I have no other option then filing Fraud charges.

I believe I have made the right choice with this company, all but one person was willing to go the extra mile to assist me on my novice Web lingo. Craig, Jordan, and the introductory man I spoke too earlier in the day. Missed his call and couldn't remember his name, but he rocked also. I would recommend this company minus Josh who didn't seem interested in my website, he was curt and didn't attempt to inquire about my business even tho I tried to explain to him the content of the business, he declined. Actually I felt like I was begging to be heard. Craig is a rock star and took care of business. Yes I am feeling super special. Jordan is the guy you want to assist in building your site. Just saying.

They are building a website for me. The web site is not ready yet, I am working with the reps about the design. Within this period two billing errors happened. First of all they charged me the full price for the building the web site service although the agreement was half upfront another half after it is posted. I contacted them and they corrected that mistake. After they charged my card for the online marketing $55 and mobile website maintenance $5.95. These fees are for an active website that is posted online. I contacted them several times asking to correct the charge explaining that my website is not posted is not online. They said that someone will take care of that. But the charge is still there. By the way it is very hard to reach them. Whenever you call the billing department they never answer and ask you to leave a message and of course no one calls back.

My experience with your consultant Rachael P. Was outstanding! It was easy to talk with her and she made my consultation a breeze. She was professional, funny and so helpful. People like Rachael are one of the reasons I choose Web.com. Thank you for having such a professional staff

I'm having a lot of problems with installing the ssl certificates and my word press has been giving me a "too many redirects" error so I cant even get in to my dash board. But the service is good and customer service is excellent. I would recommend Web.com to anyone who wanted to build a site. I just wish I could get the stuff to work. I don't understand why there is no install ssl button like other sites have or why there is no ftp file manager that i can access to use personally to fix the redirect error. All in all though its a good service

I am unable to create a simple online store. There are only 3 templates for an online store. I published my website and it works so slow. I can't add simple things like colors etc. Currently my worst ever experience.

Our website did not work today. I called web.com and was told the account was deleted since our credit card was declined. We are paying web.com $14.95 for years. And the credit card is still good and also we left our bank account number to them ( the bank account was charged in Aug. 2020.)
Now they told me that the website has to be rebuilt after 3 months past due.
Is there anyone can help to solve the issue?
We paid web.com $29.95 started 2012, and reduced to $14.95 in 2016. Now we even did understand what the payment for after we spoke with the different department about two hours.

I signed up with Web.com by mistake. Then made a bigger mistake by paying for extra services. They never answer their phones, their customer support is only automated, and the personal account manager I was given NEVER returns calls. They take your money then NEVER deliver what they say they will. Horrible, horrible company!