Web.com

I set up a website with web.com. I paid for the hosting, SSL certificate etc. When I hit publish my website showed as an unsecure site. I contacted web.com on 4 different occasions and was given the same scripted excuses. "we are escalating your ticket" "we will have this taken care of with 24 to 48 hours" Two and a half weeks later nothing! My website is still "unsecure" and no one is able to make purchases. To make it worse I am missing the height of the selling season!

I cannot access my website builder and no one on the chat seems to be able to help or explain why. Worse, I've just discovered I cannot access my business's email, and I am unable to set it up because the Hosting option seems to be timing out every time I attempt to do so. As is, I'm seriously considering calling Web.com a write-off and buying a new domain name. The only thing stopping me right now is I have business cards printed with my email address (which worked_fine_ at my other hosting company).

A simple Domain transfer is becoming a nightmare. It's been over a month now and your support team wasn't able to fix the issues. Every time I talk to one of them they give me different answers and reasons.

I made the huge mistake of getting involved with this company for a few hours. I paid them 4 figures to get help for my business website, as soon as I received a call from them I was told just what little assistance I will get. I emailed them immediately to cancel our contract 5 HOURS after I had paid them. They said they have started work and have to this day refused to refund the money. I am currently in court proceedings trying to get my money back. Save yourselves and don't have anything to do with them!

Horrible service! They deleted my website and email even after I told them I was moving domains first. They did this out of pure spite because I was leaving and it is unethical business practices. web.com is making the transfer of my domains take longer as well. If I do not get these web domains transferred to my new account at bluehost by tomorrow, I am calling my attorney.

Their customer service is excellent! Thus far we have not had any issues so far. We were told that our call volume would increase between 52-74 win on one month, well we exceeded and received 83 calls total with in one month. Kim, Sherry, Walter and other Web.com representatives have been very attentive and have answered all questions we have had. Lead Stream is very user friendly and one thing I really like about it is that any missed opportunity we have, we can call them right back. We receive an email as soon as a call is made as well as it always being available on Lead stream. So far all that was promised for our company has been true. Our website has improved tremendously focusing on services we offer, it took most of my marketing work away. Thank you all at web.com you guys are lifesavers.

I find the layouts difficult to manipulate to do what I need. And I am kind of frustrated that I have to pay extra for a security certificate. I think that should be included in all of your sites. It would set you apart from literally all of your competition and help out ALL of us small business owners. Or make it $5.00 instead of $15.

For more than a week now your support has not been able to resolve my problem. Ticket No.S-*******. I have been a client for more than twenty years and I do deserve better service and attention. I have been without email for two weeks. Called your support center many times and I get no updates or a resolution. All I get is we are still working to resolve the problem. I been advised that by the end of the day the problem will be resolved, and nothing happens. This is unacceptable level of support service!

Before entering into this contract I explained that my client base was graphic designers and marketing agencies, therefore a better than "standard" level of design was needed. Contract was signed, payment was made, and I then provided the copy, images and an example of the site I wanted. The initial proof sent was so different from what I had requested, fonts didn't match, it did not follow the example at all - simply put, it was awful. I was then told you couldn't handle the type of site I wanted, even if I paid extra. I now am paying you monthly for a site that isn't live. I would never recommend your design services to anyone.

This was horrible. Without any notice we found that our website and email were down and saw a "DNS error" in our webpage provider. I spent hours on line and on the phone trying to find out why this happened after 20 YEARS of service with a problem. Many of the agents at WEB.COM did not know what to do and sent me to others who also were unhelpful. After hours spent the evening of 11/28 (the site went down on 11/26) and after hours the next morning I finally reached the right person who helped fix the problem. His name is "Jay"...give this man a raise, he earned it.