Web.com

Web.com owes me a refund of over $1200 and has yet to respond to my claim! I was playing around with a few different sites online and saw that web.com had a site for $3.12. I set up a couple in order to try out a few different option and then forgot I had even set it up until a few months later when I saw 3 different charges for $35 for the previous 3 months. I called immediately and told them that I needed a refund and to cancel my account. Apparently they only cancelled 1 and left the other two going. I had set this up with my savings account, which I never look at and now see that they've been billing me for the past year and a half! I called multiple times and keep getting the run around... I will be going on all media sites and express my concerns until my accounts are refunded in FULL!

I looked around a bit. Tried to turn off auto-renew before my rate hike after one month, in case I didn't like it. But they don't have that option anywhere. You have to call in and speak with someone during business hours to turn off auto-renew and cancel. I don't want to business with a company like that. So, I never even tried it, didn't get a refund. Poor business practice and poor example for a marketing company.

Tech support is awesome. I feel I've been able to create a nice site. However I wish I had not paid for the quick start site because I could have done it my self.
The work at my registrar site is the hardest part.

If you saw my other review please disregard! That was more than a year ago and web.com hadn't yet had a chance to bleed me dry. My biggest regret ever is giving this company even one cent. After the contract was over they used very sneaky loopholes to keep taking my money (more than $1000 extra) they deleted my website and are holding my domain hostage so I cannot work or communicate with existing clients. Their sales team talks a good game, please don't be fooled!

Web.com are idiots! They practically ruined my business. I had a storefront for many years, and as soon as I signed up with them to do my marketing I had to move my company into my garage after 5 months. Their ignite marketing was a failure. They constantly had wrong phone numbers and addresses listed and never changed them when I would hound them about it everyday. They build a website for me and after i paid for it and my contract was up they sent me a hard copy of it that had missing content. Long, long, long story short, my site had no photos for 2.5 weeks and I lost massive business because I switched hosting company's and found out then that things were missing. Then I had to fight like an animal to get them to send me a copy that was supposedly complete. I'm sure it's not and will find out one day when I need to use it to make any changes. Please stay away from them. They have no idea what they are doing!

So i need help getting into an client account as he has no login info. First call was 45 min on hold and then hung up on and the second was 29 minutes and the exact same result, hung up on. Do they not know how to use a phone? Seems to me NS/web.com does NOT care about customer service at all, they were never good but now it is 10X worse. We will be moving the domain when its up for renewal. Stay away.

Our website has been down for over 20 days! And NO ONE IN YOUR COMPANY SEEMS TO KNOW WHY OR CAN FIX IT. I'm on hold everyday for hours to hear "WE ARE STILL WORKING ON IT" seriously? It's just a small info website! I am not receiving any calls or emails, and I AM LOSING BUSINESS! Because of the fault of your company!

Appalling customer service. My business has been not functioning for a whole week with the loss of so far more then 200,000 USD in revenue. They don't care. I have spent 3 hours every evening this week holding on the support line. I am pushed from one support group to another. I get put on hold and then cut off when someone is in the middle of dealing with the query. Have to start again. They deleted our mail accounts because THEY failed to implement a credit card change - although they did charge the new card correctly for two months, they then just went back to the old cancelled card. No explanation. No apology. They never sent any emails to us to advise there was a problem - just deleted all our mailboxes.
They could not recover the backup so we lost all our historic email. They set up a new system but it has not worked yet - a week later. They are most awful ISP I have ever come across. Writing this while hanging in their queue after being cut off AGAIN mid call.

My husband paid $250 to have web.com create a Facebook page for his personal training business. Not only did it look like crap but they did not do what they promised to. They were supposed to send out automatic reoccurring posts, which NEVER happened. He tried to get a refund numerous times and not one person acted like they even cared... this is a SCAM! Terrible company, after looking at all the horrible reviews I'm sure they won't last too long.

After several phone calls with their customer "service" employees, I was so frustrated that even if they were getting results, I would have cancelled my service.

If I had been seeing any improvement in my rankings at all, I would have stayed with them, but instead, my rankings went down two notches on Google. Of course, when talking to them, I was told it was because I wasn't doing my part.

My last two conversations lasted longer than one hour each - not only did I waste my money, but also wasted my time.

They're favorite phrase is "You don't understand." I politely explained to them that I know more about my particular business than they do, and saying "I don't understand" is just another way for their employee to tell me I'm stupid.

They're right. I was stupid to sign up for their program.