Web.com

It took me weeks to get my email migrated because your support people kept failing to update the back end, even with multiple chats. One tech suggested i do it myself.

Chat was totally useless. I am now trying to figure out how to make a phone appointment. A number keeps calling, leaves no message. I have hearing issues with my phone so need to make sure I am somewhere to HEAR and cannot always answer. I have used Web.com before, found it very intuitive for me but it has changed and I need some "how do I find" answers.

The call center staff for level one support is nice but do not have access to the vital engineering group. We have been experiencing an issue with the booking appointments page quit working and we have not been able to get a resolution for this issue in over a month. How are you supposed to do business when you rely on appointments being booked online and the client cannot book the appointment. Unacceptable!

I am so happy to take the extra two minutes to make a review for Sara S, the representative who actually knew how to fix the issue I needed help with, as well as someone else a couple months back; out of the two years with Web.com. Most of the time people jump me from caller to caller because they can not help with my issue. I am so disappointed that I will not be able to contact her directly through the platform, since I know she is one of the best. Either way it makes me happy she is part of web.com and know there is truly certain individuals who are good at what they do in my platform I have my business running on.

Tito T. Shocked me... I was expecting the same old ten dollar an hour customer service attitude, but, received pretty much the opposite. He was extremely professional, exceedingly helpful; i. E. while I was explaining a need I had to help my prospective customers, Tito was online finding the solution. That was a site that offered legal assistance for timeshare purchases in every state in the country. We included that valuable link on my website. Additionally, Tito took his time in explaining possibilities and options available to me as a Web.com customer.
In short, when I hung up the phone, I felt as though I had taken on a valuable partner in my business and made a new friend simultaneously. A fantastic experience!

Problems loading images on my site. It takes a really long time. People keep calling me about having my website listed on Google searches, but it never shows up. Also, when you look at my website on the phone is scrolls awkwardly.

Let me first preface this with the fact that I have never been a client and was merely called by the firm and shown a presentation. I was cold called for my law practice by Web.com. I spoke to Sally and spoke with the legal representative Martin. They introduced me to their platform and reviewed my financial numbers for my business. In speaking with them, their data representative went over my finances and the projected return on investment and told me that they could not get the returns to justify the service plan. This is because my business is extremely lean and runs on low expenses and small margins and is rather non-traditional by law firm standards. As a business owner, I was very appreciative of the fact that they were honest about this incompatibility. I cannot comment on their web services but based upon my experience, I have never seen an SEO generation company that was so honest.

He really took his time to help me with my web sites. He explained everything in detail. He is a great asset to your company. I would give him a raise. People like him are hard to find. Thank you very much

This company has the best customer service. If I can't load pictures they request that I email it to them and they handle it for me. I have use this company when it was Yodle and I'm still happy with my website. I build most of it myself but there is always someone to help me out if I mess up. Thank you Web.com

I have used web.com as a hosting provider for my web site for about 6 years. A couple of weeks ago, looking at bank account statements, I found out that I was getting billed on a monthly basis. So I called web.com and asked them to change my monthly billing cycle to a yearly billing cycle. But instead of changing my payment plan they shut down my entire web site! I found out 2 weeks (I was traveling) that my web site was not working anymore. I called web.com support and they said that accounting did a mistake and accidentally shut down my site. Additionally web.com didn't have any backup since they delete their backups after 2 weeks!
Warning! Stay away from this company especially if you are running a business site!

I happen to come across this website Web.com and found myself speaking to a very polite and very informative gentleman, Neil M. He was so helpful in explaining the services they provide and how it could help my company. I was very impressed on how he took the time to make me understand. I signed up and can't wait to see the benefits. Also in the final steps of signing with Web.com I spoke to Erin B. And she too was very polite and professional. Thank you Web.com and looking forward to a great business relationship with your company.

I am not website sauvy. I just knew my old website was being held hostage by another host wanting to charge me 300.00 per hour to fix it. Web.com customer service reps walked me through the process, explained everything to me and set me up with a new plan for a functioning website built for the platforms on the web today. The price was more than affordable and I will own my website. No more being held hostage. Thank you web.com