Web.com

Do not waste your time. No representative has any idea about this companies policy. Reps lie to get you signed up, or don't know what's true, and when you question it you get different answers depending on who you talk too. I have screen shots of a conversation stating what my price would be for certain amount of months. That price changed after 2 months. When asked I told I was charged correctly and I can't get any type of refund, for anything, because it's been longer then 3 days since the purchase lol. Seriously, please don't waste your time. There are plenty of reputable website building companies that offer good customer
Service and care about providing a good customer experience. This happened to me twice. Once when I signed up and once when I was convinced to sign
Back up(guaranteeing my price). I should've known better the second time but I won't make the same mistake a 3rd time.

Web.com, as so many businesses today, has complete disregard for their customers and even less interested in actually providing a quality product and service at a competitive cost or value for their customers.
Firstly, they lie about how much they charge. They quote one price and then add ICANN fees separately. They then add approximately 30% additional cost in the form of their line itemed out SSL fees.
Their 'chat' representatives not only cannot apparently understand or speak English, they simply lie and then, when you finally get them to start doing their job, they stop... refer you to their 800 helpline, and disconnect.
I have two sites with them and am looking for another hosting alternative. I would NOT recommend this useless company to anyone.

I was hired by a client who had purchased the Web.com Site Builder to build a DIY website. They quickly realized they couldn't get results from the software, so they hired me (web guy) to take a stab at it. I experienced nothing but frustration and poor results. The tools/templates are poorly designed and simply don't work as they should. Things as simple as styling text SIMPLY DON'T WORK <<< this is not an exaggeration and that's just a basic example. After spending more time than I should've and more than one session with unhelpful "coaches"... and then being escalated to "tech support" and receiving equally bad service (unbelievable!), I gave up and encouraged the client to cancel their service. They did cancel but were unable to get a refund on their $325 purchase and have nothing to show for it in the end. It's disgraceful what Web.com is selling. My advice -- do NOT give your money to this terrible company.

Mr. Chester was awesome. Great soft (kinda sexy) spoken voice was knowlegable, friendly, kind and supportive. Taylor my website consultant was super patient, kind and considerate he knew the right words suggested for me to use on my website without making me feel stupid. I do so appreciate your overall customer services and look forward to working with you all. Totally! After my call was done i had a glass (maybe 2) glasses of red wine. Toasting my new business thats finally now up and running. And toast to you all that made it all possible. Thank you for all you do for people like me God Bless!

Web.com is a terrific company to work with because they have excellent representatives who able able to work with you whether you need to buy a domain name or set up a Facebook page for your business - just two of the many services they offer. I had an wonderful experience today with web consultant Erin Barrington who helped me with a Facebook page for my business. She was knowledgeable, easy to work with and efficient. Great experience!

Amber A's professional and delightful conversation at the Exhibit Hall of the Heckerling Institute's legal conference in Orlando was perfect. She raised salient questions that caused me to realize my law firm could benefit from Web.com's services. She answered my questions and I agreed to try this company's help with my website.
During my follow up phone call to provide information for Web.com to start to work, Robin L was also very professional, very articulate and very patient with me. She spent all the time it took, making excellent and savvy recommendations and working with me to wordsmith some of the text I had drafted. I am a well satisfied customer!

Rachel p. Was absolutely amazing with her suggestions information knowledge about the website knowledge about the business. Extremely patient with us. And the overall experience was more than we ever expected absolutely 120% satisfied. And will recommend this website to anyone who is looking to venture into small business and is interested in growing through the internet. Sincerely Arthur and Tyrone. True Signature promotions team.

1. Site is extremely slow 2. Payment errors trying to renew SSL 3. Now that site is live so many customers are complaining the site shows an error - it's not taking them to my site despite your support team telling me it's live but that doesn't help me if customers cant reach it

The help on customer service is slow. There are features which were advertised for my theme but I can't get them up, so instead of video clips, I'm having to just do photos. I'm not real happy about this but I've already invested in waay to many hours to stop now. I will have to rely on my own intelligence instead of doing the chat thing that takes forever and many times does not give me the answers I am looking for.

This is my third web site I am building with web.com in 2 months, having built web site with at least 3 other companies over the years. Everyone you talk to speaks good English, understand the questions and issues. Kayla was no exception. She did a great job interviewing me and we had fun doing it. She had great insight as to what we had to offer, and if she was following a script, it didn't sound like it. Loved working with her and recommend her highly to others. If there were 6 stars I would give them all. Ed