Overview
Web.com has a rating of 3 stars from 4,027 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Web.com most frequently mention customer service, new business and hard time. Web.com ranks 2nd among Website Design sites.
Easy to use. Support has been GREAT on chat! Many choices.
Not a pleasant experience. For one thing I can't use Safari to access web.com
Building off an existing template is more complicated than expected
Gentleman took care of the issue, and I did not have to call back.
Hi Stephen,
That is so good to hear! Thank you for your review!
DJ
Customer Advocate at Web.com
Very easy to use and your website looks nice when you finish it.
Hey Stanislav,
Thank you for your review!
DJ
Customer Advocate at Web.com
Am a complete novice at 80 but finding the site fairly easy
Wordpress is not working as expected. Unable to work on my clients site.
So far, good. Issues are somewhat quick to resolve. Customer service is friendly and helpful.
The webmail update worked for a day, now I can't receive any email.
web.com cannot or will not publish my website. What are you here for?
Hey Bruce,
We should be able to help with that. Give us a call or chat!
DJ
Customer Advocate at Web.com
It could be considered kinda difficult to navigate if your not so computer savvy.
This entire site sucks ive had the same issue for weeks now and no one cares to help
Hey Kelsie,
We do care to help! Give us a call or chat and we will be more than happy to assist.
DJ
Customer Advocate at Web.com
Love it, pretty self easy to do if you go thru and read everything
Excellent and easy to use. Chat is always quick with responses.
Needs better way to edit and build website on mobile phone.
Very limiting on Web creator. I feel deceived in your services capabilities.
I was able to set up website that works great for my business.
Hey Ronnie,
Thank you for your review!
DJ
Customer Advocate at Web.com
Knowledgeable of subject matter, listen to customer, and good feedback.
Hey Chris,
You really hit the trifecta there!
DJ
Customer Advocate at Web.com
The representative was very Professional and Courteous.
Hi Freeman,
Thank you for your review!
DJ
Customer Advocate at Web.com
Was told transfer of domain would take 1-3 days, Now at a week...
Hey Naomi,
Domain transfers can take 5-7 days sometimes. Give us a call so we can see what's going on!
DJ
Customer Advocate at Web.com
Recognized as the 'Best Overall Website Building Platform' by Big Excellence in Customer Service, BIG Innovation, Web.com excels in delivering seamless, user-friendly website building experiences.
The company's holistic service suite extends beyond its primary website builder. Secondary offerings encompass expert services, domain name registration, and a broad spectrum of marketing tools, integrating elements such as SEO, PPC, directory listings, and email marketing. These products aim to equip businesses with all the resources needed to thrive in today's digital world.
Founded in 1999, Web.com has an established reputation for assisting customers in succeeding online. Notably, its Online Store Builder was lauded with the 2023 People's Choice Stevie Award, highlighting the company's proficiency in comprehensive online store and eCommerce solutions.
Web.com's mission centers on being the go-to partner for all online presence needs, ensuring personalized support and comprehensive product offerings that meet diverse business requirements. From securing domain names to launching online stores, Web.com is committed to helping businesses grow and succeed in an increasingly digital world.
- Visit Website
- Jacksonville, FL, United States
- Edit business info
Business History
Web.com is a brand in the Newfold Digital portfolio, that was founded in 1999.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
HI Jason,
Thank you for your feedback!
DJ
Customer Advocate at Web.com