Overview
Web.com has a rating of 3 stars from 4,027 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Web.com most frequently mention customer service, new business and hard time. Web.com ranks 2nd among Website Design sites.
Some complications, particularly on setting up the email.
It's not working. Web forwarding! Way past 48 hours
Nice templates! They make it easy for me to create and manage my own site.
Doing well, like the program. Could use a few more how-to videos.
Hey Susan,
Thank you for your feedback!
DJ
Customer Advocate at Web.com
Sometimes I experience crashes when using the website builder
Wix offers way better options and every time i turn around something goes wrong
Difficult website to work on. Need more shortcut icons.
I'm a little confused by some elements of the web.com process, but I have been working through it.
Everything would be fine if i could just search for my website and get it.
I don't have many options to choose from for my business category
HI Viridiana,
Try giving us a call and see if we can open those options.
DJ
Customer Advocate at Web.com
Other services that offer similar features are more user friendly and intuitive.
We have a simple email migration and you guys screwed up.
He fixed the website issue and was knowledgeable about ssl certificate activation.
Hi B,
Thank you for your review!
DJ
Customer Advocate at Web.com
Great was really helpful when nobody else knew how to help.
Hi Tierra,
Thank you for your review!
DJ
Customer Advocate at Web.com
I continue to experience issues with my website having error 404.
Can't publish my site. Waiting for a ticket to resolve it. Love everything else though.
Only four stars because I wish the web builder showed keywords near each article.
Hey Colleen,
Thank you for your review!
DJ
Customer Advocate at Web.com
I am getting more interested in web.com by the minute!
Still learning. Got some chat help last night.helped much
Absolutely horrible. Never notified that my credit card transactions were declined.
Recognized as the 'Best Overall Website Building Platform' by Big Excellence in Customer Service, BIG Innovation, Web.com excels in delivering seamless, user-friendly website building experiences.
The company's holistic service suite extends beyond its primary website builder. Secondary offerings encompass expert services, domain name registration, and a broad spectrum of marketing tools, integrating elements such as SEO, PPC, directory listings, and email marketing. These products aim to equip businesses with all the resources needed to thrive in today's digital world.
Founded in 1999, Web.com has an established reputation for assisting customers in succeeding online. Notably, its Online Store Builder was lauded with the 2023 People's Choice Stevie Award, highlighting the company's proficiency in comprehensive online store and eCommerce solutions.
Web.com's mission centers on being the go-to partner for all online presence needs, ensuring personalized support and comprehensive product offerings that meet diverse business requirements. From securing domain names to launching online stores, Web.com is committed to helping businesses grow and succeed in an increasingly digital world.
- Visit Website
- Jacksonville, FL, United States
- Edit business info
Business History
Web.com is a brand in the Newfold Digital portfolio, that was founded in 1999.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Phillip,
Thank you for your feedback!
DJ
Customer Advocate at Web.com