Web.com offers an award-winning website builder, as well as website hosting, domain name registration, and other digital marketing services. Web.com serves as an empowering partner for very small to small-sized businesses and entrepreneurs, aiming to establish and grow their online presence. Recognized as the 'Best Overall Website Building Platform' by Big Excellence in Customer Service, BIG Innovation, Web.com excels in delivering seamless, user-friendly website building experiences. The company's holistic service suite extends beyond its primary website builder. Secondary offerings encompass expert services, domain name registration, and a broad spectrum of marketing tools, integrating elements such as SEO, PPC, directory listings, and email marketing. These products aim to equip businesses with all the resources needed to thrive in today's digital world. Founded in 1999, Web.com has an established reputation for assisting customers in succeeding online. Notably, its Online Store Builder was lauded with the 2023 People's Choice Stevie Award, highlighting the company's proficiency in comprehensive online store and eCommerce solutions. Web.com's mission centers on being the go-to partner for all online presence needs, ensuring personalized support and comprehensive product offerings that meet diverse business requirements. From securing domain names to launching online stores, Web.com is committed to helping businesses grow and succeed in an increasingly digital world.
The company demonstrates a mixed reputation among customers, with notable strengths in customer service and ease of setup, often praised for its helpful support team and user-friendly features. However, significant concerns arise regarding the reliability of the website builder and issues with domain management, including difficulties in accessing services and navigating the user interface. Customers frequently express frustration over billing practices and insufficient documentation for troubleshooting. Overall, while there are commendable aspects of the service, persistent technical issues and inconsistent support contribute to a negative customer experience for many users.
This summary is generated by AI, based on text from customer reviews
I had a great experience and the questions asked was on point. If anyone ever completed a business plan then you will understand the point of their questions. So I'm confident that my new website will be what I need.
Web.com provides the best information. I'm glad I chose them. Excellent service.
My experience first began with Angelo chatting with me minutes after hitting the web.com website. We chatted online for a bit and set up a call to take place the next morning. He called me on time and we were able to instantly start the process of seeing if WEB.COM was a good fit. He was patient to answer my questions and then I had the privilege of working with Rachel. She was very nice and knowledgeable as we went through every portion of my new website design. She was absolutely a joy to work with and I look forward to working with the rest of WEB.COM staff. I feel very happy and relieved to have found such great collaboration!
Please read this before you risk your business by using Web.com. Right now, I have a pretty website that is completely non-functional, can't receive any email messages, and the site is intermittently down for periods of 3-25 minutes, round the clock. Keep reading for the details if you're not convinced (I'm I'm tech savvy, so if you're not- run from this company now!).
I opened a new business with Web.com in October and I've spent more time trying to resolve issues with them than doing anything else. I use Jetpack to track system down time and it's been up and down like a roller-coaster between 25-3 minutes at a clip. The techs tell me that some issues are "known" (great- they knew, but no one told me my business was down!). Worse-- access to the back end of my site shut down over the weekend and my business email address was wiped from the system. It's been a day now on an email-driven business with NO ACCESS TO EMAIL at all. My customers are receiving a "Relaying Denied" error message. Best part? If you try to use their very own online support ticket system, you can't. It hasn't worked in two weeks- What does that say about the company? Week 1 - you couldn't pick an issue from the dropdown list, week 2 (presently) the pick list item highlights but you can't select it.
When I finally got a rep on the phone (it's no 12:14 on day three of the epic tragedy of finding out what's wrong with my website) and they claim someone called and told them "I couldn't afford email." The entire package is $30 a month, so I don't know how that's possible. And who called to leave this mysterious message? No one seems to know. Here's where the final warning comes in- if you are on the phone with them, don't let them say they'll work on the issue and resolve it off-line. I'm pretty sure that's how the above happened. As soon as you hang up, your issue is not the priority - and if they're distracted - your business will suffer.
If you don't want to seem like an inept business owner or lose business during downtimes, run from web.com.
Network Solutions was a great company ever since the takeover, Web.com has completely ruined this company. Walk away as fast as you can!
Julian,
What was the exact issue you had? We'd be happy to take the feedback and try to find out what went wrong here.
-Mike
Erin and Jaime did a great job in gathering information for the 1st draft of my website. They were both professional and informed regarding their duties.
The service was great. Very friendly, patient, and very helpful with getting the information that's needed. I'm looking forward to working with this team in the years to come. Thanks guys! You were great.
Just spent some time on the phone answering questions about my business for the new page I will be getting built. The interview was very thorough. I look forward to seeing what the company comes up with.
Deanne was very polite and patient in the collection of information she needed for my website.
Thank You
Had them for 3 months. The worst experience to try and start a small business. Every time you call you have to take a survey. They even asked if I would write a review of them for the BBB! Last, they changed my phone number on my site without my consent after 3 months, so all my advertising, business cards given out and flyers were no good. The executive refused to correct it. Avoid this company. To cancel, they require you to give them your password-INSANE!
Jackson,
I apologize you had a poor experience, I'd be happy to investigate and see if I can help. Please private message me your account info and I'll take a look!
-Mike
Lewis first, then Erin helped me renew registration and then set up a marketing program. Lewis was very patient correcting errors nearly a decade old. He explained the programs available and walked me thru the set up. Then Erin explained the available marketing program in detail and set up the necessary links with my company information. Both representatives were personable, efficient, knowledgeable. A one word description: Excellence. Glenn Holderreed
After a rather bad experience with a small company and then having no site for a few months I was so relieved to meet with Robert and Erin to discuss my website. They gave me the confidence I needed to build the darn thing on my own (with LOTS of their help) and take control of my little company. The depth and breadth of their knowledge and ability is impressive. I'd do it all again but must move into the future! Thanks you two!
Robin, your rep., did a fantastic job of walking me thru the process, and not only answered my questions, but gave me suggestions the would help me focus on the the best markets to generate interest in my book.
Thanks,
Stephen M Jones
I called in to have a new website built for our company. There was a minimal hold time and I was able to talk with people and not recordings. I only talked with 2 people that help me with the initial set up and they were both wonderful. They asked questions that will help build the website that is suited for our company and answered all the questions and concerns that I had. I'm excited to see the work they do for our website.
I had a great conversation with them to set up my business online. They were great at explaining how their services work and I'm excited to see how they boost business for my company!
The team of professionals at web.com walked me step by step through the process of setting up my website and online presence. They took the time to make sure I was getting exactly what my business needs to succeed online.
Jordan was the greatest! I knew going in that I knew very little about how to begin my website, much less; setting anything up inside of my website.
Jordan walked me through everything and patiently answered all of my questions!
I recommend the Web.com team for your business needs!
Thanks again Jordan!
Web designer guide read his script faithfully and answered my questions in a courteous, professional manner.
A+
Thanks.
NCM
Answer: We are located in Australia and trying to make contact is virtually impossible. They don't respond to emails, Calling them is an expensive international phone call, The time zone is completely different so I had to call at some ungodly hour of the morning, they are not friendly and find dealing with customers a big pain. They offer no real value and have no idea of what customer service is.
Answer: I had to ring my credit card company and get them to stop the payment
Answer: Hey there Mira - if you call into our customer support lines at 1-866-655-7679 we'd be happy to help!^MB
Answer: Hi Kim! We do have an affiliate program, more info here: https :// www.web. Com/partnerships/affiliates^MB
Lane,
I apologize that you've had what appears to be a very frustrating experience. Can you send me your account details so that I can investigate?
-Mike