About the Business
Web.com offers an award-winning website builder, as well as website hosting, domain name registration, and other digital marketing services. Web.com serves as an empowering partner for very small to small-sized businesses and entrepreneurs, aiming to establish and grow their online presence. Recognized as the 'Best Overall Website Building Platform' by Big Excellence in Customer Service, BIG Innovation, Web.com excels in delivering seamless, user-friendly website building experiences. The company's holistic service suite extends beyond its primary website builder. Secondary offerings encompass expert services, domain name registration, and a broad spectrum of marketing tools, integrating elements such as SEO, PPC, directory listings, and email marketing. These products aim to equip businesses with all the resources needed to thrive in today's digital world. Founded in 1999, Web.com has an established reputation for assisting customers in succeeding online. Notably, its Online Store Builder was lauded with the 2023 People's Choice Stevie Award, highlighting the company's proficiency in comprehensive online store and eCommerce solutions. Web.com's mission centers on being the go-to partner for all online presence needs, ensuring personalized support and comprehensive product offerings that meet diverse business requirements. From securing domain names to launching online stores, Web.com is committed to helping businesses grow and succeed in an increasingly digital world.
Web.com Reviews Summary
The company demonstrates a mixed reputation among customers, with notable strengths in customer service and ease of setup, often praised for its helpful support team and user-friendly features. However, significant concerns arise regarding the reliability of the website builder and issues with domain management, including difficulties in accessing services and navigating the user interface. Customers frequently express frustration over billing practices and insufficient documentation for troubleshooting. Overall, while there are commendable aspects of the service, persistent technical issues and inconsistent support contribute to a negative customer experience for many users.
This summary is generated by AI, based on text from customer reviews
Thank you Cassandra for all of your time and patience helping us build our new website! We are so excited to be partnering with Web.com and appreciated all of the help you gave us!
I updated my resume and downloaded. I'm now ready apply for various jobs. Thanks for such a simple system to comprehend. I would recommend to friends.
Very helpful! I was impressed by how easy it was to begin the process.
I found the employees at Web.com to be knowledgeable, professional and friendly. They asked detailed questions about my business so that they can deliver the most impactful website possible. I am looking forward to seeing the final results.
I had a fantastic experience dealing with both Matt B, Google Consultant and Web Consultant Erin B. They were extremely professional and very helpful in the first steps of helping our company "rebrand & reboot" our web site.
Corey King and Sarah Ferko with Web.com were most helpful in renewing my subscription and setting up the process for a Facebook page to advertise online my ebook and hardback novel, The Christmas Swap. Sarah was businesslike and efficient; Corey was patient, thorough, and knowledgeable. I appreciate their help in this new venture. Janet A. Martin
I AM VERY NERVOUS ABOUT THIS TOPIC. A FORMER EMPLOYEE CREATED MY CURRENT WEB PAGE IN 2007 AND OTHER THAN A COUPLE SMALL CHANGES MADE IN 2008 IT IS BASICALLY THE SAME. I KNEW I HAD TO MAKE SOME CHANGES AND I CONTACTED WEB.COM. FROM MY INITIAL CONVERSATION WITH RICH WHO REALLY PUT ME AT EASE TO MY NEXT CONVERSATION WITH JOSH THEY ANSWERED ALL MY QUESTIONS. NOW I CAN HARDLY WAIT TO SEE THE CHANGES TO MY WEB PAGE THEY HAVE PLANNED!
My experience with your consultant Rachael P. Was outstanding! It was easy to talk with her and she made my consultation a breeze. She was professional, funny and so helpful. People like Rachael are one of the reasons I choose Web.com. Thank you for having such a professional staff
Rachael P. Was my consultant working with me to gather information for my new website. She was very thourough going over all the important points. Rachael was very patient going back several times and re-reading the question just to make sure all the information was accurate. Rachael was very pleasant to work with. I recommend her for customers who are new at setting up websites.
Tim Williams
Rachel p. Was absolutely amazing with her suggestions information knowledge about the website knowledge about the business. Extremely patient with us. And the overall experience was more than we ever expected absolutely 120% satisfied. And will recommend this website to anyone who is looking to venture into small business and is interested in growing through the internet. Sincerely Arthur and Tyrone. True Signature promotions team.
We've just committed to an additional 9 years of this exceptional service! Jared covered all the basis and wonderful possibilities of what our domain can become. And Kalen had very thorough questions to set up our domain with all the best search engines! Thank!
It was a pleasure talking with Jan W. As she guided the intake information process as I described my business to her. Very patient and comforting.
He was very knowledgeable, professional and helpful.
Working in fine detail with Jordan R was nothing less than wonderful. His questions that arose from our conversation were so insightful that in the end I was better at articulating the core or what my business is all about that I had ever been before. I have no doubt that because of this kind of intuitive, competent and genuinely interested way of working with me, the end result will be a true reflection of what I do and who I am.
Thank you so much. Look forward to a long run with Web.com
Sincerely, Michael Hinton
I am starting a new enterprise and welcome all the assistance available to limit my missteps. Developing a website was a frightening but necessary step. Web.com proved to be a great partner by providing a package that gave me what was needed to gain visibility quickly... website, email address, tracking telephone number and business cards. Braelan Lee who assisted in website design led me through the process with great questions, encouraging comments, and patience. I look forward to a long partnership with Web.com.
I would definitely recommend Web.com as they understand and they actually HELP businesses grow and allow them to see the benefits of everything all in one. They help guide and ensure that there is always great customer service when needed. One word to describe them?... AMAZING!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members