About the Business
Web.com offers an award-winning website builder, as well as website hosting, domain name registration, and other digital marketing services. Web.com serves as an empowering partner for very small to small-sized businesses and entrepreneurs, aiming to establish and grow their online presence. Recognized as the 'Best Overall Website Building Platform' by Big Excellence in Customer Service, BIG Innovation, Web.com excels in delivering seamless, user-friendly website building experiences. The company's holistic service suite extends beyond its primary website builder. Secondary offerings encompass expert services, domain name registration, and a broad spectrum of marketing tools, integrating elements such as SEO, PPC, directory listings, and email marketing. These products aim to equip businesses with all the resources needed to thrive in today's digital world. Founded in 1999, Web.com has an established reputation for assisting customers in succeeding online. Notably, its Online Store Builder was lauded with the 2023 People's Choice Stevie Award, highlighting the company's proficiency in comprehensive online store and eCommerce solutions. Web.com's mission centers on being the go-to partner for all online presence needs, ensuring personalized support and comprehensive product offerings that meet diverse business requirements. From securing domain names to launching online stores, Web.com is committed to helping businesses grow and succeed in an increasingly digital world.
Web.com Reviews Summary
The company demonstrates a mixed reputation among customers, with notable strengths in customer service and ease of setup, often praised for its helpful support team and user-friendly features. However, significant concerns arise regarding the reliability of the website builder and issues with domain management, including difficulties in accessing services and navigating the user interface. Customers frequently express frustration over billing practices and insufficient documentation for troubleshooting. Overall, while there are commendable aspects of the service, persistent technical issues and inconsistent support contribute to a negative customer experience for many users.
This summary is generated by AI, based on text from customer reviews
Excellent people skills, unbelievably patient... I was skeptical at first, I am so looking forward to my next step, Thanks again
Caitlin M was very thorough answered all my questions and took her time and patience with me. She made me feel comfortable confident in my decisions and I'm looking forward to seeing the outcome of the Facebook design. Thank you Caitlin M your simply AWESOME!
Wow! What a great experience with Jordan R. In the development of my new website! I have had several conversations about getting a new business website over the years... but nothing equal to the one I just finished with Web.com's consultant, Jordan R.
It was absolutely the most thorough and detailed interview I could ever imagine on the telephone with such a good communicator. He covered every possible part of the website in detail and more.
Many difficult subjects pertaining to the website were covered to my satisfaction... nothing left out, e.g. the e-commerce store, seo, marketing, social media, videos, photo galleries to mention just a few.
I definitely recommend web.com to anyone needing online presence at the highest level and modest price. I have paid more and gotten less several times over the 40 year career as a dentist. Michael Scott, DDS
I was totally overwhelmed with what is needed to create a functioning website for my foundation. My head is spinning and I am truly tired and drain from just providing the necessary information to the 2 consultant that I have been dealing with (Erin/Dianne). They both see quite knowledgeable with what was presented to me and they were both quite helpful. Beyond that, I have to wait for the first draft because my head is still spinning.
I had the delight of working with Brian D for almost two hours this morning and couldn't be happier with his very quick and deep grasp of my business. He was exceedingly understanding and helpful, warm and engaging and really "got" what I was about. Thank you for providing such a wonderful first time experience. I look forward to the next phase! Rachel Eryn Kalish, M. C.
Mike (for domain renewal) and Erin B. (for SEO service) were very helpful, patient and informative, resulting in what I'm sure will be of great benefit in attracting new people to check us out, at very reasonable rates.
I had the best experience talking your sales person Jordan W, and the Web Consultant Jordan R, kept me on the phone for such a long time asking me detail questions about my business to make sure the designer get the right picture about the my website. Thank you both for a great job.
These guys are very prompt and thorough. It was a pleasure working with Brian D!
From the sales agent to accounting to customer support my questions were answered, accurately & eagerly. I even got helpful web advise that was not expected. I would recommend them to any business owner!
Everyone that I spoke to was customer service oriented and geared towards helping me succeed.
My experience today was very good with all the people I spoke with at Network Solutions and Web.Com. They have recommended a program that I think will be very helpful for our business.
They were right there to help an answer all questions
Canceled after 3 days, as decided against going with web page for my small business. Only to get told deposit is non-refundable because it business to business. Was never told this when took it out or probably wouldn't have. Will go with a web provider in future but definitely wont be web.com
Jordan made our Process of Designing a Website Seamless and Exciting. He was engaged, asked the right questions and walked me slowly through the process so that I would understand. Thank you.
I was in a fog when I called Web.com but thanks to Krysten I can see clearly now. She is a competent, compassionate, and considerate professional who is a real joy to work with.
I lost three weeks of personal web building. Each call to Web.com is from 20-40 minutes. The recording is stuck on 'It will be another ten minutes.' They promise to send e-mails they don't deliver. They sent me to Register.com and that was a joke. Three calls and I finally got my confirmation e-mail and refund. So far this nightmare is on going since today they didn't sent the e-mail with my EPP to transfer my domain. I am so angry because when I called back they said they were closed till Monday.
Catalino,
Sorry that you had a frustrating experience with our services, and would be happy to review your account to see how we could do better in the future.
If you're still experiencing issues, please feel free to contact me directly at the contact info I've sent you via private message.
-Mike@ Web.com
I talked to Cory and keren today about creating my website they were very polite and making I understand everything... So far very good I'm happy with their services
Based on my first interaction with Rachael and the sales representative, I will say that web.com has a great team and will get better as time progress. I look forward to a long working relationship with them!
The consultant that interviewed me made me comfortable, explained things to me so I understood everything. She was very friendly and helpful. A great asset to the business.
Thank You Rachel P.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hugh,
Sorry to hear you experienced a miscommunication over pricing, I'd be happy to see if I can assist! I'll private message you for some account information.
-Mike