About the Business
Web.com offers an award-winning website builder, as well as website hosting, domain name registration, and other digital marketing services. Web.com serves as an empowering partner for very small to small-sized businesses and entrepreneurs, aiming to establish and grow their online presence. Recognized as the 'Best Overall Website Building Platform' by Big Excellence in Customer Service, BIG Innovation, Web.com excels in delivering seamless, user-friendly website building experiences. The company's holistic service suite extends beyond its primary website builder. Secondary offerings encompass expert services, domain name registration, and a broad spectrum of marketing tools, integrating elements such as SEO, PPC, directory listings, and email marketing. These products aim to equip businesses with all the resources needed to thrive in today's digital world. Founded in 1999, Web.com has an established reputation for assisting customers in succeeding online. Notably, its Online Store Builder was lauded with the 2023 People's Choice Stevie Award, highlighting the company's proficiency in comprehensive online store and eCommerce solutions. Web.com's mission centers on being the go-to partner for all online presence needs, ensuring personalized support and comprehensive product offerings that meet diverse business requirements. From securing domain names to launching online stores, Web.com is committed to helping businesses grow and succeed in an increasingly digital world.
Web.com Reviews Summary
The company demonstrates a mixed reputation among customers, with notable strengths in customer service and ease of setup, often praised for its helpful support team and user-friendly features. However, significant concerns arise regarding the reliability of the website builder and issues with domain management, including difficulties in accessing services and navigating the user interface. Customers frequently express frustration over billing practices and insufficient documentation for troubleshooting. Overall, while there are commendable aspects of the service, persistent technical issues and inconsistent support contribute to a negative customer experience for many users.
This summary is generated by AI, based on text from customer reviews
Compared to other sites iv worked with I would say Web.com has been the most helpful and complete. I also felt like they wanted me to be successful and gave me pointers on what direction to take. Thank you Jordan.
I was blown away. The person I spoke with not only discussed details about my website that I would never have thought of on my own. She also wanted to know my business inside and out so we could portray who we are and what we represent to the visitors on the site. She walked me through multiple marketing strategies and ideas that will help our business grow. She was very professional and patient through the whole process. I had no idea customer service like this still existed. I was blown away!
I visited the website just to browse, and they got my number and called me to answer some general questions I had... but before I knew it, my general questions ended up the creation of my whole idea 4 hours later. All on the fly. The consultant had the creative knowledge to get inside your head and help me design what I want. Without that first phone call, today I would have nothing. Months of thinking about my idea translated to actual business creation. Wow.
Robin is a pro and easy to work with
My website is www.omnihousing.org
I am moving from Go Daddy to you.
Please get my website re-done asap so I can brag to everyone about you. My business is shut down until you finish my website
I left Go Daddy and changed every thing to your company
Robert Knutson. Omni Housing. Thank you!
WOW! I AM VERY SERIOUS WITH THIS REVIEW. I DO NOT DO THIS VERY OFTEN. IN THIS SITUATION I MUST GIVE A REVIEW. THIS REVIEW IS TO SAY WITH ALL HONESTY., I TELL WEB.COM, YOU ARE A GREAT COMPANY. I KNOW THAT BECAUSE FEW YEARS BACK I WORKED WITH YOUR COMPANY ON A WEB DEVELOPEMENT PROJECT, GREAT SERVICE,
NOW, I AM BACK AT WEB.COM AGAIN 10-11-2016. I WILL BE STRAIGHT TO THE POINT, ANDREA TATE,,, SHE IS SUCH A GREAT ASSET TO WEB.COM. I AM SURE YOU ARE ALREADY KNOW THIS. I WAS SO IMPRESSED WITH HER KNOWLEDGE AND HER PROFESSIONALISM. I AM VERY EXCITED TO SEE WHAT SHE AND THE REST OF THE TEAM WILL PRODUCE FOR MY COMPANY. I KNOW THAT SHE HAS THIS.
THANK YOU WEB.COM
Rachael was awesome in helping me get the design to my business website off to a great start. My business is in its infancy stage and has primarily been a side job with friends and family, but with her help and Web.com I feel I am finally making my dream a reality.
Working with staff at Web.com was easy, informative, and time efficient!
Corey K walked me through the entire process and assisted me every step of the way. He asked many questions and clarified on points that I did not understand the first time. He made it easy to know what information he needed from me and was patient and friendly throughout. If it wasn't for my experience working with Corey K I would not have decided to do business with Web.com for my website needs. Thanks Corey & Tonja!
Now, I'm really nervous; reason being, can the services of Web.com live up to the level of professionalisms shown by their front line employees?
Seemed like a good team looking forward to see this site.
Both Bob & Erin were extremely helpful in explaining what happened to our domain name, what my options were, what other things they could provide, and explained it all in a way that I (not a technically savvy person) can understand easily. It was really like a breath of fresh air, giving me all my options of what we can but not at all pushy or trying to sell me anything that I wasn't interested in.
Thank you!
I had an idea of what I was looking for. Luckily they made my thoughts and hope take action.
I was excited about getting my website set up and having a professional looking site that would attract clients to my business. The young lady who initially interviewed.me took the information I gave her and populated the website with information that looked like she had just taken dictation and cut and paste the content onto my website. I expected that the site would be set up with amazing content using the information I provided, but that was not the case.
I was told that I would not be billed for 4-5 days once the website was up and running and final edits made and following my consultation. That was not the case. I was billed after just 2 days and had not received my final consultation. Needless to say I'm not happy with web.com. Would hesitate to recommend them to anyone else.
For an exisitng business that has everyday revenus a real good site, otherwise not good for a start-up business. They constantly come up with ways to "improve" your site
However always want more cash
I believe I have made the right choice with this company, all but one person was willing to go the extra mile to assist me on my novice Web lingo. Craig, Jordan, and the introductory man I spoke too earlier in the day. Missed his call and couldn't remember his name, but he rocked also. I would recommend this company minus Josh who didn't seem interested in my website, he was curt and didn't attempt to inquire about my business even tho I tried to explain to him the content of the business, he declined. Actually I felt like I was begging to be heard. Craig is a rock star and took care of business. Yes I am feeling super special. Jordan is the guy you want to assist in building your site. Just saying.
Refused to refund after cancelation was made in correct time frame. Had to cancel credit card to stop from additional charges. From the first conversation, they have misrepresented and lied about everything. Impossible company to deal with.
Dear Mike,
I apologize you had a frustrating experience cancelling your account, can you give me some more specifics via private message so that we can improve?
Regards,
-Mike
Erin was quite patient, and walked me through the various questions. She explained the process and clarified some points that were missing from the initial conversations I had had. I sensed a desire to up-sell me to include Facebook, but I declined based on the price tag; small consulting firms just cannot afford the money. Overall, good experience.
Gail was professional, kind, funny, encouraging and a pure pleasure to work with. She asked great questions, listened to what I was saying and worked hard to capture the essence of what I was looking for.
This was an one two step process and the CSR were right on the money in creating a web site that will show off all my access. Check back and I will keep you all informed. Darcusxoxo
Several years ago when I purchased an existing dog boarding facility, I wanted to get a website up and running; so my customers could find me and also to be able to make their reservations on-line. The web hosting company I choose was Network Solutions and I have been pleased over the years with the service they have provided for me. Again, today, the company representatives, Steven in renewals and Erin in marketing provided top notch assistance for my problems and questions. Thanks, again, for being there.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
George,
I'm sorry you weren't happy with the first version of your website, and that there appeared to be some confusion around the billing. I'd be happy to have someone reach out and see if we can make it right for you!
I'll send you a private message with my contact info, hopefully we can get this back on track.
-Mike@ Web.com