About the Business
Web.com offers an award-winning website builder, as well as website hosting, domain name registration, and other digital marketing services. Web.com serves as an empowering partner for very small to small-sized businesses and entrepreneurs, aiming to establish and grow their online presence. Recognized as the 'Best Overall Website Building Platform' by Big Excellence in Customer Service, BIG Innovation, Web.com excels in delivering seamless, user-friendly website building experiences. The company's holistic service suite extends beyond its primary website builder. Secondary offerings encompass expert services, domain name registration, and a broad spectrum of marketing tools, integrating elements such as SEO, PPC, directory listings, and email marketing. These products aim to equip businesses with all the resources needed to thrive in today's digital world. Founded in 1999, Web.com has an established reputation for assisting customers in succeeding online. Notably, its Online Store Builder was lauded with the 2023 People's Choice Stevie Award, highlighting the company's proficiency in comprehensive online store and eCommerce solutions. Web.com's mission centers on being the go-to partner for all online presence needs, ensuring personalized support and comprehensive product offerings that meet diverse business requirements. From securing domain names to launching online stores, Web.com is committed to helping businesses grow and succeed in an increasingly digital world.
Web.com Reviews Summary
The company demonstrates a mixed reputation among customers, with notable strengths in customer service and ease of setup, often praised for its helpful support team and user-friendly features. However, significant concerns arise regarding the reliability of the website builder and issues with domain management, including difficulties in accessing services and navigating the user interface. Customers frequently express frustration over billing practices and insufficient documentation for troubleshooting. Overall, while there are commendable aspects of the service, persistent technical issues and inconsistent support contribute to a negative customer experience for many users.
This summary is generated by AI, based on text from customer reviews
She walked me through the process and gathered information. I look forward to see the 1st draft of my website soon.
She was so amazing. Grasping my babbling brainstorms of ideas, 100% able to see my vision and funnel into where we needed to go.
So patient (my son was sick and screaming)
Beautiful choices of wording. Helped me get unblocked when I could not find words to express myself. I give her ************** thumbs up!
Love her!
Web. Come is the best of the best when it comes to customer services, they are warm and friendly staff to deal with, I give web. Come 100% for there customer services.
And got disconnected and spent over an hour via numerous phone #'s and holds trying to reconnect; only to find out they could not find my new account. Waiting for a marketing specialist to call. Was told it takes 24 hrs. For the account to become activated. So needless to say my first impression and experience were less than positive. :(
While it is premature to submit a final review of my website, I am pleased to say that Kyle, who discussed what would go into the design, was quite helpful and understood my needs for the website. I'm looking forward to the final product.
You start out believing you will get a low cost website. I ended up paying $800 for a custom site and agreed to the $114/month for hosting and support.
That $114 got me nothing! I thought it included SEO but it does not. That's extra. I had some issues and called support thinking I would get great support but every time I've called them, I get passed from one team to another, usually about 4 times before giving up.
One month, they billed me for 3. I'm now trying to move my domain to another host (that costs $10 per month) but they aren't responding to the request. I've called them twice now to get this done and I get the same run around as every other time I've called
Scott,
I apologize that you had a poor experience, and would be happy to assist with closing out your services (and moving your domain name).
I'll send you a direct message and attempt to assist.
Regards,
Mike@ Web.com
The Web Consultant that help me today was Julie. She was very helpful when it can to helping me with the beginning stages of my first website. I would recommend her to anyone who is starting their first website.
Do NOT use WEB.com - go to someone who cares. First, you have to CALL them to CANCEL your website. And then, they put you through 20 questions before they will cancel. Then they lock your domain so you cannot transfer your domain to someone else. Incessant sales calls, hours of aggravation & waiting on HOLD via phone. Don't bother with support tickets -- they refer you to CALL IN - which does not solve the problem either. 1 year later, I am STILL trying to get my domain transferred.
Em,
I'm sorry you've had such a frustrating experience! I'd be happy to assist with your domain transfer.
I'll send you a private message to assist.
-Mike@ Web.com
I made a mistake and went through the steps and purchased the web.Com to try and create more revenue for my business, more leads. I was shocked, it wouldn't work. I ask for help, and none, I ask for a refund and none! Please beware of this company and you don't get scammed yourself!
Thaxton,
I'm sorry that you feel you didn't receive the help you needed, I'd be happy to investigate your experience further. I'll send you a private message to collect some account details.
-Mike@ Web.com
I really appreciate the customer service, friendliness, knowledge, interest, effort and energy that went into the introductory phase of developing my business website. It is something I've wanted for a long time, but didn't know how to go about doing it, getting started, hiring the right entity, and assumed it would be something I couldn't afford as a small business. Web.com, that I was set up with through Register.com, seems to be that great partner that is stepping in to execute this very important aspect of my business- the website. I'm excited and looking forward to its development!
Larry M was very helpful and insightful on the way the website should be set up. My experience wasn't stressful at all. I truly believe I have the right team on the job! CarolinaEverything
I contacted web.com because I am starting a new business and need a website and Facebook presence but had no idea of how to do it myself. Adam V. and Tyler were very helpful in guiding me through the process of getting started.
Had real good and solid session with you and enjoyed the whole process.
Andrea and Steve did such a great job! They really walked me through this process to help me boost my business in the best way possible. I know nothing about marketing online and they made it so easy! As a business owner, this service is of such importance! I highly recommend using their site to build your website!
Top-notch service from the start to the end. Very knowledgeable friendly and helpful service. I have used Web.com previously and have no complaints. I would definitely recommend it to anybody. Prices are very reasonable and perfect for anybody who has a small budget. The person who took the information that is going into the website a Mr. Valentine made my experience with the company feel like I was talking to a friend and somebody who cared about getting the perfect information onto my website so we can get the best design possible. Overall I would rate them in a plus. Thank you Mr. Valentine and thank you web.com
Thank you Julie, for your acute sense of professionalism and understanding in helping to sort out the needs of my very first, and official website.
Julie was quite patient and knowledgeable in her assistance. Not only was I fortunate to have her help, but In my opinion, Web.com is also very fortunate to have her on board. Thanks again.
Was in a hurry - will take more time with this one. Probably around '12 - '13, I had originated the site
May have use 'free web' and then 'network solutions'. Decided to shoot the works and go 'pro' in '12 - '13 at $114+ /mo. Must have gotten 'some instructions' - but managed to get three pic's on that I'd sent to them but ended up losing all the 'verbage' i'd had from before which included 'recommended reading' of the dozen or so books I'd read during those years. I don't recall adding anything but the pic's. When I changed back to 'self responsible', I had ask them to change the site by 'removing' the dash to seperate who was responsible. It had the effect of losing them both for a few months and only then after I'd seen 'under repair' to say it in fourteen languages (if I had attempted to translate?) Don't recall a 'refund' - those guys were tough. Day after payment was made - next one was first to be stopped. The offered me little - gave less - and then took 29 days$ - for nothing. This 'new crew' must really, really be NEW! 1+XX HR with Mary (PA) and when I was fully comfortable and 'process was done' - was passed to Robin (WA) for thorough briefing on the 'process'. Made notes and when 'fully comfortable' passed to Jeremy (WA) for 'you OK so far'. Checked in the next day (Sat) and got clue that 'system hadn't been fed info' - I needed to practice patience (hardly any does, it seems) and got some 'practice' as a sign-up bonus. Next day (Sun) must have seen 8-10 item to review for new site. ABSOLUTELY A 'PIECE OF CAKE' (ole AF term for 'easy') Today has been a continuation of doing what they said it would do - aren't even on line yet and have gotten the first months WORTH of cost. Thanks, guys, ie, Mary D, Robin L, and Jeremy R only way I could be happier is with some home made ice cream - excuse, I headed to the frig.
John and Aaron top notch assistance. Knew exactly what needed to be done to give our NEW business momentum. Thank you so much.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Brigita,
I'm sorry you had to go through all that, sounds rough. I can assure you that's not the norm, and would happy to have someone reach out and try to make it a bit smoother! I'll send you a private message to get some info.
-Mike@ Web.com