Overview
The company demonstrates a mixed reputation among customers, with notable strengths in customer service and ease of setup, often praised for its helpful support team and user-friendly features. However, significant concerns arise regarding the reliability of the website builder and issues with domain management, including difficulties in accessing services and navigating the user interface. Customers frequently express frustration over billing practices and insufficient documentation for troubleshooting. Overall, while there are commendable aspects of the service, persistent technical issues and inconsistent support contribute to a negative customer experience for many users.
This summary is generated by AI, based on text from customer reviews
Love this web.com. I can build and it has so much to offer
I am unhappy with many things on this website builder.
I might cancel all my service here due to prices and payment issues
Keep charging me after accounts are cancelled horrible
All representative have been very helpful over the phone.
Excellent job with the team. Patient and courageous. Thanks
Everything is good so far, tech support has made it easy and simple
Easy to use, great website builder option. Love it!
I am still finding lot of things missing in web.com compare to my earlier hosting website
Hi Moez,
Oh no! It's unfortunate to hear you are running into this problem. If you wouldn't mind giving our support team a call, they would be more than happy to help. Thank you for letting us know!
Marissa
Customer Advocate at Web.com
The platform is easy to use. Good service. Reasonable price.
Very knowledgeable technician, he was able to resolve my issue quickly
HI Joe,
Thank you for your review!
DJ
Customer Advocate at Web.com
Good experience so far...finding my way around on a few features
Using the web builder makes preparing e commerce site easy.
No experience with creating a website, web.com makes this so easy!
So far i have found the website easy to use. But its ugly
I haven't been able to access my website materials for over a week.
Some complications, particularly on setting up the email.
Hey Phillip,
Thank you for your feedback!
DJ
Customer Advocate at Web.com
No revenue increase that can be connected to the web site expense
Customer service has been exemplary, the web building feels clunky compared to other competitors.
Hi Trace,
Thanks for your feedback!
DJ
Customer Advocate at Web.com
Recognized as the 'Best Overall Website Building Platform' by Big Excellence in Customer Service, BIG Innovation, Web.com excels in delivering seamless, user-friendly website building experiences.
The company's holistic service suite extends beyond its primary website builder. Secondary offerings encompass expert services, domain name registration, and a broad spectrum of marketing tools, integrating elements such as SEO, PPC, directory listings, and email marketing. These products aim to equip businesses with all the resources needed to thrive in today's digital world.
Founded in 1999, Web.com has an established reputation for assisting customers in succeeding online. Notably, its Online Store Builder was lauded with the 2023 People's Choice Stevie Award, highlighting the company's proficiency in comprehensive online store and eCommerce solutions.
Web.com's mission centers on being the go-to partner for all online presence needs, ensuring personalized support and comprehensive product offerings that meet diverse business requirements. From securing domain names to launching online stores, Web.com is committed to helping businesses grow and succeed in an increasingly digital world.
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- Jacksonville, FL, United States
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Business History
Web.com is a brand in the Newfold Digital portfolio, that was founded in 1999.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Amadu,
Thank you for your review!
DJ
Customer Advocate at Web.com