About the Business
Web.com offers an award-winning website builder, as well as website hosting, domain name registration, and other digital marketing services. Web.com serves as an empowering partner for very small to small-sized businesses and entrepreneurs, aiming to establish and grow their online presence. Recognized as the 'Best Overall Website Building Platform' by Big Excellence in Customer Service, BIG Innovation, Web.com excels in delivering seamless, user-friendly website building experiences. The company's holistic service suite extends beyond its primary website builder. Secondary offerings encompass expert services, domain name registration, and a broad spectrum of marketing tools, integrating elements such as SEO, PPC, directory listings, and email marketing. These products aim to equip businesses with all the resources needed to thrive in today's digital world. Founded in 1999, Web.com has an established reputation for assisting customers in succeeding online. Notably, its Online Store Builder was lauded with the 2023 People's Choice Stevie Award, highlighting the company's proficiency in comprehensive online store and eCommerce solutions. Web.com's mission centers on being the go-to partner for all online presence needs, ensuring personalized support and comprehensive product offerings that meet diverse business requirements. From securing domain names to launching online stores, Web.com is committed to helping businesses grow and succeed in an increasingly digital world.
Web.com Reviews Summary
The company demonstrates a mixed reputation among customers, with notable strengths in customer service and ease of setup, often praised for its helpful support team and user-friendly features. However, significant concerns arise regarding the reliability of the website builder and issues with domain management, including difficulties in accessing services and navigating the user interface. Customers frequently express frustration over billing practices and insufficient documentation for troubleshooting. Overall, while there are commendable aspects of the service, persistent technical issues and inconsistent support contribute to a negative customer experience for many users.
This summary is generated by AI, based on text from customer reviews
I had the best experience working with Megan H in Sales, as she explained getting started to use the web service. The slide presentation clearly defined what would be available to us and the features and options. It was an easy decision to proceed with the purchase and then had a wonderful experience speaking to Jordan H in Web Consulting to further define what we wanted for our site. We are so looking forward to the next steps of getting the website up and running for our business. This is clearly a first class organization.
Since I started my online business through Web.com I have had excellent customer service. The people I have spoken with are knowledgeable, polite and professional. As a new website owner it's been a big learning experience to start from an idea and see it through as far as I have. The staff I have spoken with have never tried to make me feel like my lack of technical knowledge was a problem. They made me feel like web changes, Facebook etc. is their job and they do it well. Hopefully www.Butterfly-AngelWings.com will become a success.
Rachel did an amazing job walking me through each step. She made sure I clearly understood and took care of questions and concerns I had. The way she presented questions about the web content prompted me to really elaborate and I think our website will have all of the information we want. Thanks again Rachel.
Chris was VERY professional. Experience was more than expected. I had previously gone to Web. Come conference at Trump International in miami and had high expectations.
Despite being a web program this morons don't respond to EMAIL. They will however charge you till you are blue in the face and refuse to refund your money despite 15 emails telling them to cancel the service. You will at some point have the pleasure of speaking to one of their rude and snippy customer service representatives.
My specialists (Jordan & Kyle) were awesome, thorough, and in tune with what by business needs were to build our website. This is my second site through Web.com. Ric
Excellent Assessment, Very thorough and professional. Looking forward to a great looking website!
They helped me set up the web site and they were very personable and helpful mad the whole process a breeze can't wait to see my new website
I thought Chad W did a great job, he was helpful, positive and complimentry. I have one complaint. I feel very rushed when I was originally told I could take the time I needed, even up to a month. The first person I spoke to on Web.com told me this; now, again I feel rushed, but I will get everything done, it will most likely just take me longer than others?
Thank you,
Deborah
Bbdphotography&design.com
I have been with Network Solutions for many, many years. However my experience with Web.com in the past 3 years (trying to buy a new website, etc. etc.) has been less than satisfactory... I might say horrible. However, Krysten's help yesterday has restored my faith
In Web.com and I am hopeful that the website designer is as good as she is and communicates as well.
Thank you Krysten! Sylvia Parr..
Both Adam and Erin were extremely helpful, knowledgeable, and patient. I knew very little about the task that I needed to complete, but they walked me through the process step by step without making me feel embarrassed by my lack of knowledge. They made me feel very comfortable, efficient and effective with their help! It was a very pleasant experience for me which I appreciated greatly!
If you saw my other review please disregard! That was more than a year ago and web.com hadn't yet had a chance to bleed me dry. My biggest regret ever is giving this company even one cent. After the contract was over they used very sneaky loopholes to keep taking my money (more than $1000 extra) they deleted my website and are holding my domain hostage so I cannot work or communicate with existing clients. Their sales team talks a good game, please don't be fooled!
They are the professionals and a true one-stop shop for all you website hosting and design needs!
Thank You for all your help! Very throrough in every aspect, I'm so excited to get my business up and running. Thank you again for helping me make my dreams come true..
Chad W is very knowledgeable and pleasant to deal with. His expertise exceed my expectations in initiating and conducting the entire interview.
Josh was really knowledgeable and helpful. He easily lead us through everything necessary. I would recommend Network Solutions to anyone and if you are lucky enough to get Josh they will have an excellent experience such as we had.
The person who did the interview, DeAnne, listened to me, and made notes, so she could repeat my needs back to me. This gives me confidence that the information used to word this website will reflect what I need. This kind of service makes a great opportunity for good business to build. I am excited to see the end result.
Starting a new business is intimidating, but with help from web.com and Kristen, it made the process seem effortless. I am looking forward to seeing my website in about 4 to 8 days. Looking forward to working with this company get my company off the ground. Feeling hopeful that my business will be a success with the help of this professional website that web.com is helping me create. Thank you for all your help.
Tito was very very helpful and knowledgable. His previous experience was key in making this process much easier. Thanks Tito
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Lisa,
I apologize for your experience, and would be happy to investigate and assist.
I've messaged you privately, and look forward to your response. Hopefully we can get this straightened out!
-Mike@ Web.com