About the Business
Web.com offers an award-winning website builder, as well as website hosting, domain name registration, and other digital marketing services. Web.com serves as an empowering partner for very small to small-sized businesses and entrepreneurs, aiming to establish and grow their online presence. Recognized as the 'Best Overall Website Building Platform' by Big Excellence in Customer Service, BIG Innovation, Web.com excels in delivering seamless, user-friendly website building experiences. The company's holistic service suite extends beyond its primary website builder. Secondary offerings encompass expert services, domain name registration, and a broad spectrum of marketing tools, integrating elements such as SEO, PPC, directory listings, and email marketing. These products aim to equip businesses with all the resources needed to thrive in today's digital world. Founded in 1999, Web.com has an established reputation for assisting customers in succeeding online. Notably, its Online Store Builder was lauded with the 2023 People's Choice Stevie Award, highlighting the company's proficiency in comprehensive online store and eCommerce solutions. Web.com's mission centers on being the go-to partner for all online presence needs, ensuring personalized support and comprehensive product offerings that meet diverse business requirements. From securing domain names to launching online stores, Web.com is committed to helping businesses grow and succeed in an increasingly digital world.
Web.com Reviews Summary
The company demonstrates a mixed reputation among customers, with notable strengths in customer service and ease of setup, often praised for its helpful support team and user-friendly features. However, significant concerns arise regarding the reliability of the website builder and issues with domain management, including difficulties in accessing services and navigating the user interface. Customers frequently express frustration over billing practices and insufficient documentation for troubleshooting. Overall, while there are commendable aspects of the service, persistent technical issues and inconsistent support contribute to a negative customer experience for many users.
This summary is generated by AI, based on text from customer reviews
Melissa is wonderful. She listened to what I had to say, and made the effort to connect my vision with her experience. Cant say enough good stuff about her.
This is our first time building a website. Andrea T was extremely helpful and patient with us as we brainstormed and decided what we needed. Our initial call was quite lengthy and Andrea was super helpful and detailed throughout the entire process, helping us to feel more comfortable with what we were asking for. This was by far, the best experience for us as new business owners! Great job Andrea! Thank you for your help!
Today Randy from web.com helped me to resolve two separate issues.
I found him to be professional, courteous and highly effective in his position.
Our call was dropped before i could take the web.com customer survey.
Sorry about that Randy., i hope that this has some value.
You are a true asset to your employer.
Thanks., Bruno Sblano.
Both reps I spoke with were pleasant and easy to talk to, made the process very relaxing. Looking forward to final draft and helping my business grow.
The experience was great, very easy to follow and understand Erin B. Did an outstanding job walking me thru the steps needed to complete the process
Erin answered my questionson throughly. Giving brilliant examples to fully expand my thoughts to the questions. She was very supportive and understanding with me. Fully trained and did her job with ease.
Both Jared and Erin took the time to inform me and answer all of my questions. They did not waste my time and got straight to the point at hand. I also felt that I was not being given the run around and asked to purchase things I did not need or were irrelevant to my needs.
Tito did a phenomenal job at helping with designing my website! Very helpful, courteous! Thank you for making this a pleasurable experience!
I wish I had signed up for this service instead of struggling to build my own website. Kymberlee called me because I clicked HELP. She was very helpful and professional. She sent me to Melissa who asked me many great questions about my website message. Thank you both. I am looking forward to having an up to the minute web.com website so more people will be dancing. Thank you web.com. Sincerely Barbara from The Dancing Spirit Studio
Working with Erin on the phone was a great experience. Erin is knowledge, pleasant and very helpful. I would highly recommend using this service to anyone.
I enjoyed talking to Tito. By the end of the information interview I felt like a friend had helped me get a website up. In this uncertain world that type of friendly service helps me breathe easier about spending the money on a new website.
I had the opportunity today to speak with a very knowledgeable and helpful service rep who had great patience and seemed honestly interested in helping us make our business grow and succeed. What a breath of fresh air! Thank you!
My representative Erin informed and guided me through a process I was not looking forward to. She knew exactly what and how to draw information in order to translate to a cohesive website and all social media venues. I was pleasantly surprised. She was an expert at her job!
Very professional and caring about the customers needs.
I was apprehensive about creating a website for my new business. What should I use for content? What about text, picures, look and feel, contact me form, a special offer? I use the internet all the time but I don't know about web site design. I had a great content interview with DeAnne who asked great questions and gave lots of encouragement. When I wasn't sure about something, she talked me through it. She was able to pull my logo and a video from my fb page while we talked. I can't wait to see the rough draft of my site!
Mobile friendly? My website was so old it wasn't friendly at all.
Erin B. Was patient and thorough working with me for close to 2 hours to make my website work for me again. I'm looking forward to the increase in traffic and revenue.
Thanks Erin B. And Ben M.
George
The review was very professional and thorough, was very comfortable talking to representative. Robin and Ben where very helpful in getting me what i wanted and needed to put forth a professional website.
The experience was very professional and stayed in the time limit promised for the interview. All information covered efficiently and thoroughly. I would recommend this service.
This is the best way to get your product and business on the map. It is almost effortless due to the knowledgeable agents that are there to assist. I recommend their services to anyone. They are affordable and reliable. They stand behind their work. I enjoyed working with Erin B. She's awesome!
From initially contacting Devin Wilson & Jordan Wolfe in Nova Scotia, and then onto Sergio Medina in Washington State (U.S.), EVERYONE was helpful, courteous and extremely helpful... as if we knew them for years
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members