About the Business
Web.com offers an award-winning website builder, as well as website hosting, domain name registration, and other digital marketing services. Web.com serves as an empowering partner for very small to small-sized businesses and entrepreneurs, aiming to establish and grow their online presence. Recognized as the 'Best Overall Website Building Platform' by Big Excellence in Customer Service, BIG Innovation, Web.com excels in delivering seamless, user-friendly website building experiences. The company's holistic service suite extends beyond its primary website builder. Secondary offerings encompass expert services, domain name registration, and a broad spectrum of marketing tools, integrating elements such as SEO, PPC, directory listings, and email marketing. These products aim to equip businesses with all the resources needed to thrive in today's digital world. Founded in 1999, Web.com has an established reputation for assisting customers in succeeding online. Notably, its Online Store Builder was lauded with the 2023 People's Choice Stevie Award, highlighting the company's proficiency in comprehensive online store and eCommerce solutions. Web.com's mission centers on being the go-to partner for all online presence needs, ensuring personalized support and comprehensive product offerings that meet diverse business requirements. From securing domain names to launching online stores, Web.com is committed to helping businesses grow and succeed in an increasingly digital world.
Web.com Reviews Summary
The company demonstrates a mixed reputation among customers, with notable strengths in customer service and ease of setup, often praised for its helpful support team and user-friendly features. However, significant concerns arise regarding the reliability of the website builder and issues with domain management, including difficulties in accessing services and navigating the user interface. Customers frequently express frustration over billing practices and insufficient documentation for troubleshooting. Overall, while there are commendable aspects of the service, persistent technical issues and inconsistent support contribute to a negative customer experience for many users.
This summary is generated by AI, based on text from customer reviews
The Web.com agents that helped me with my order were both informative and personable. They really listened to my company needs and offered great options and solutions to help me with the building process.
Julie O. & LaQan W. Were awesome to work with!
This company is awful. I cancelled this service over a year ago and just noticed they are still billing my account $42.95 and never canceled the account. I have never used this service, not even once. I overlooked this charge and must have thought it was for something else which is my fault. I asked them for a copy of the agreement I signed and they cannot provide one. They also cannot provide a history of the usage on this account because I have never used it. They won't let you speak with anyone in the finance department either. TOTAL SCAM. They took over $800 from me for absolute nothing. I thought I secured a domain name for a small monthly fee and never saw anything for $42.95?
Tito was the best person I have worked with at web.com by far.
He asked great questions and I felt like he totally understood what I wanted.
He was very enthusiastic and helpfu!
This was a great experience setting up my web site. She gave me great ideas and had lots of patience with me. Thanks so much for all your help!
They took the time to listen, and find out what our goals, future vision is. Gail my consultant was very helpful and insightful.
I love it when I can embark on services with companies whose employee love what they do, and remain professional. It makes the process of getting to know you and what you desire painless. Thank you web.com.
She was very help and motivated me and inspired me as a women trying to impower other women. She was my charge to my cable at the moment. I hope she captured my vision and is able to communicate it in written. I'm excited to see the outcome
I couldn't thank Cassandra S., enough for all her help. Very understanding that this is my first time building a website, and she was more then helpful with my lack of knowledge. Very to the point on what they need to make my website the best that it can be, and when I fell short on what to say she had ideas, and examples to help guide me. Such great customer service and an awesome experience. Thank you Cassandra S.
Letting them take care of this project will save me more than 10 hours a month. (smiling)
The team is very thorough and I am excited ed to see what they come up with.
It took a while to go through my website I made and make sure they knew who WE are.
I'd like to thank Ms. Abigail for giving me outstanding service and having a very calm attitude towards all the questions and ranting:-) that I put in her ear (and I talk a lot). She is really one smooth operator( I mean that as a compliment). She helped me thru some awkward situations and I love her for it.
Ms. Abigail has the patience of Job!
These guys are so good that they seem clairvoyant. I just started with Web.com. I expect to report huge profits this time next year. That's how good they are.
Been paying almost $200 a month. Barely any hits on the site. They claim they work with Google & all those other big search engines, but we not showing up on hardly any & the ones we do show on, we are not anywhere near the top like they claim they could do. Won't help us get the right wording to get on top of the search engines since they claim what we got doesn't work. Also tricked me to signing up for a service I've been been for every month that turns out has never worked & they now say, since I agreed to the service, I can't get any money back, even though it has never worked. They take their charge at different times every month. They only make changes that is requested as long as u stay on hold on the phone. Any other request won't get done. I can no longer log into my own account. I never changed any log in info. But when I call to get back into my account, they won't help. Now, I'm stuck paying $200 for nothing. A service that doesn't work & a website that gets no traffic. It's a waste, not only of money but time on the phone, with a different person every single time to fix another issue that never gets fixed.
Worked with two specialists today, erin b. And lewis r. They were both very patient and easy to talk to! They made my experience a very easy one!
Sheri "paint tube"
Two great sites network solutions and web.com
She was very pleasant. Very helpful. She offered great feedback and suggestions. We actually got disconnected on a few occasions due to me being on the road. She promptly called back. It was just a great overall interaction. I felt that she was really concerned about getting my website up and running in a manner that would please both me and my clients.
Our church has been building a new website and we desperately needed an update. Richard Thrower was professional, polite, attentive, and understanding. This man deserves a raise! God bless! Awesome service!
Great experience. The counselling session went very well in helping me brainstorm to design my consultant web page. Can't wait to see a finished product.
Cassandra S. Was excellent. Providing all information about services and support I will get from Web.
Unbelievable. Employees at web.com are, yes, nice and polite folks. But incompetent when it comes to making simple changes to my site.
It is so frustrating and ridiculous. I'm livid. Everyday other day, call to request change. Wait 2 days, look at website, STILL CHANGES NOT PICKED UP.
It was a real pleasure speaking with Gail D. The interview went very well she was very much a pleasure to speak with, she made everything very clear, Gail was very delightful and professional lady.
Very satisfied with the process. Erin was very helpful as we discussed the needs of our company. She made me feel very important. She was very patient as I tried to understand the design options and procedures.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Paula,
Very sorry to hear you're having a frustrating time - can you give me your domain name via private message so that I can attempt to resolve?
-Mike