About the Business
Web.com offers an award-winning website builder, as well as website hosting, domain name registration, and other digital marketing services. Web.com serves as an empowering partner for very small to small-sized businesses and entrepreneurs, aiming to establish and grow their online presence. Recognized as the 'Best Overall Website Building Platform' by Big Excellence in Customer Service, BIG Innovation, Web.com excels in delivering seamless, user-friendly website building experiences. The company's holistic service suite extends beyond its primary website builder. Secondary offerings encompass expert services, domain name registration, and a broad spectrum of marketing tools, integrating elements such as SEO, PPC, directory listings, and email marketing. These products aim to equip businesses with all the resources needed to thrive in today's digital world. Founded in 1999, Web.com has an established reputation for assisting customers in succeeding online. Notably, its Online Store Builder was lauded with the 2023 People's Choice Stevie Award, highlighting the company's proficiency in comprehensive online store and eCommerce solutions. Web.com's mission centers on being the go-to partner for all online presence needs, ensuring personalized support and comprehensive product offerings that meet diverse business requirements. From securing domain names to launching online stores, Web.com is committed to helping businesses grow and succeed in an increasingly digital world.
Web.com Reviews Summary
The company demonstrates a mixed reputation among customers, with notable strengths in customer service and ease of setup, often praised for its helpful support team and user-friendly features. However, significant concerns arise regarding the reliability of the website builder and issues with domain management, including difficulties in accessing services and navigating the user interface. Customers frequently express frustration over billing practices and insufficient documentation for troubleshooting. Overall, while there are commendable aspects of the service, persistent technical issues and inconsistent support contribute to a negative customer experience for many users.
This summary is generated by AI, based on text from customer reviews
Iam a return customer with web.com and the service is excellent I never have been disappointed. The interview process is the best because "Robin" put herself in my shoes and gave ideas back! Wow i was impressed.
It was a very good and thorough experience working with Erin B. And Corry in helping to build our new ecommerce website
I had the pleasure and fortune of dealing with JulieO at Web.com yesterday. She was very informed and had a calming, easy about her. Thanks Julie for your help!
I started this site, never published it, because the site was terrible to use. I firgot about the site and 4 months later I was being billed 41.90 for a site *******@gmail.com never used. Called to get my money back they refused and said even though I did not publish, I still had a contract. I asked about the recent billed of 41.90 and they said they still could not give that back to me because their was a five day window after the bill and the computer could not refund me. Off to BBB to take care of this. Do not use this site a SCAM
If I new setting up a website could be so painless and stress-free I would have done it a long time ago. My agent, Braelan Lee, was amazing. He was so informative and had the patience of a saint. I think he even lowered my blood pressure! I would recommend this company without any hesitation. I have never been so amazed by a company and their agents as with Web.com. From the beginning of obtaining a domain name to setting up a website, the whole process is very satisfying.
Knowledgeable and at tentative to my needs. Good listening skills and friendly advice. Understood my specific industry needs and made recommendations accordingly. Great Job!
Web.com are idiots! They practically ruined my business. I had a storefront for many years, and as soon as I signed up with them to do my marketing I had to move my company into my garage after 5 months. Their ignite marketing was a failure. They constantly had wrong phone numbers and addresses listed and never changed them when I would hound them about it everyday. They build a website for me and after i paid for it and my contract was up they sent me a hard copy of it that had missing content. Long, long, long story short, my site had no photos for 2.5 weeks and I lost massive business because I switched hosting company's and found out then that things were missing. Then I had to fight like an animal to get them to send me a copy that was supposedly complete. I'm sure it's not and will find out one day when I need to use it to make any changes. Please stay away from them. They have no idea what they are doing!
Mark,
We're very sorry you had a poor experience with both our marketing and website products. I'd be happy to look into your experience and see if we can help you, and try to learn from it. If you wouldn't mind messaging me your account identifier (the email or phone number on the account works), I'll take a look!
-Mike
I appreciate the help in increasing our business. I am looking forward to getting many more customers with the help of Erin and Shawn.
I had had several issues with my services being put on 2 different accounts, which I wanted to consolidate. It was a challenge for several employees and I had been transferred several times. Julie tackled the problem, found a resolution and stayed on the phone with me until it was all resolved. I would love it if I could just ask for her every time
Helene Glocer
PCC Tile
The representative Julie was very patient and covered a lot of personal & business information to get my new website started for Anchor Air of Central Florida.
Talking with Katie and Erin today was a joy! Was not to sure what I was getting myself into, but they made everything easy for me to understand and they did all the work! Wonderful experience I had with them! Thank you so much! Pamela Petersheim
Erin was very pleasant and nice. She worked patiently with me to go through the information. Her customer service was great. She is a personable representative. She reassured me throughout the process and gave me tips on how to help assure the success of my web page.
I want to thank Tyler and Erin at Web.com for helping me to pursue my dream. They both were very patient and listened to what I was saying and understood what I was trying to accomplish. They walked me through the entire process and explained things to me at a level I could understand. I could not have asked for better customer service. You have two excellent employees in Tyler and Erin and after speaking with them I knew that I had made the right decision in choosing Web.com.
I'd like to thank Scott and Erin Barrington of Network Solutions for their professional website development support this afternoon. They did an outstanding job of explaining the website E-Commerce services and especially Erin's interview skills in gathering all the necessary information to establish a well marketed future website for my small scented air filter business. Looking forward to seeing what they've developed in upcoming days. Thanks again to these folks for great work!
Yesterday I started to develop my Nursery School's new website. It was a bit harder than I thought it would be so I decided to switch over from me doing the website to someone at web.com to do it for me. Best decision! Clyde C. Was just the help I needed to get this project off the ground and to do it fast, right and easy (for me). Thanks web.com can't wait to see my new website for the Nursery School.
Sergio took the time to cover everything I felt important to web.com creating a profitable and robust web site.
Thanks
Cassandra was great! Patient and helpful.
She helped me think outside the box.
Putting my website together overall was a great experience.
This is the second time we have used Web.com. The first time we did the site ourselves and this time Web.com is going to do the site for us. The Web setup call is very thorough and the facilitator's customer service skills along with her knowledge of the industry is second to none. She helped us through the process, giving us the peace of mind, knowing we are going to get a top quality business Website that people will know and love as our industry brand.
I really enjoyed the customer service I received they addressed all my questions and helped me to understand the service I was receiving. Web consultant was very supportive and patient and made me feel they were on my team and to help my business to be a successful one.
Terrible customer service. They will take your money and half-$#*! deliver on their word. Then, when you call in to complain NOBODY CARES. I've literally had to ask them to transfer me to someone that cares. Their customer service sucks, the SEO department is incompetent, tech support may as well be non existent. But the accounting/billing, those people are good. They never seem to fail when it came to taking the $100 a month out of my bank account. I encourage anyone that cares about their business' web presence to find a different host.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Jacqueline,
We're very sorry that you had a poor experience, and we'd be happy to see if we can help. Would you mind sending us your account info via private message so we can look into it?
-Mike