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About the Business

Web.com offers an award-winning website builder, as well as website hosting, domain name registration, and other digital marketing services. Web.com serves as an empowering partner for very small to small-sized businesses and entrepreneurs, aiming to establish and grow their online presence. Recognized as the 'Best Overall Website Building Platform' by Big Excellence in Customer Service, BIG Innovation, Web.com excels in delivering seamless, user-friendly website building experiences. The company's holistic service suite extends beyond its primary website builder. Secondary offerings encompass expert services, domain name registration, and a broad spectrum of marketing tools, integrating elements such as SEO, PPC, directory listings, and email marketing. These products aim to equip businesses with all the resources needed to thrive in today's digital world. Founded in 1999, Web.com has an established reputation for assisting customers in succeeding online. Notably, its Online Store Builder was lauded with the 2023 People's Choice Stevie Award, highlighting the company's proficiency in comprehensive online store and eCommerce solutions. Web.com's mission centers on being the go-to partner for all online presence needs, ensuring personalized support and comprehensive product offerings that meet diverse business requirements. From securing domain names to launching online stores, Web.com is committed to helping businesses grow and succeed in an increasingly digital world.


web.com
Founded in 1997
+22
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Web.com Reviews Summary

The company demonstrates a mixed reputation among customers, with notable strengths in customer service and ease of setup, often praised for its helpful support team and user-friendly features. However, significant concerns arise regarding the reliability of the website builder and issues with domain management, including difficulties in accessing services and navigating the user interface. Customers frequently express frustration over billing practices and insufficient documentation for troubleshooting. Overall, while there are commendable aspects of the service, persistent technical issues and inconsistent support contribute to a negative customer experience for many users.

This summary is generated by AI, based on text from customer reviews

service
254
value
112
shipping
42
returns
57
quality
98
California
1 review
0 helpful votes
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Very professional.
March 28, 2017

Mark and Jan has been very professional and helpful regarding our need to get our company website online. Hopefully we can get more client/customer and big revenue.

Date of experience: March 28, 2017
Florida
3 reviews
4 helpful votes
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If you have the time to take continual phone calls from Web.com... then be my guest. I don't know ANY corporation that would have the time to answer all the harassing and marketing emails and phone calls you will receive once you make the mistake of signing up with them. Good luck in canceling or trying to unsubscribe... they will lock your domain & you will not even be able to transfer it. Oh yes, they reply to these SiteJabber complaints seemingly very helpful... but they are NOT. They still have yet to unlock my domain so that I can transfer and it is the proverbial 'check's in the mail' excuse after excuse... dozens of phone calls won't get you any further ahead. What counts is RESULTS... and the only result from Web.com is further harassment and although a few of the workers say on the phone they will help... they do not. They do not deliver.

Date of experience: March 27, 2017
Ohio
5 reviews
3 helpful votes
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It has been almost a year and I am completely exhausted. Web.com was not able to provide me with a profitable website. Their designers were not imaginative and were not able to come up with anything for me but those cookie cutter web templates and wanted me to do all of the work for them. I will be going with another web hosting company as soon as my contract expires. A VERY DISSATISFIED CUSTOMER.

Date of experience: March 26, 2017
New Hampshire
1 review
0 helpful votes
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Incredibly happy
March 23, 2017

(Cassandra S.) J really did an AWESOMELY great job. I don't really know where to start. One thing I want to say is Thank you Cassandra thank you

Date of experience: March 23, 2017
Tennessee
1 review
0 helpful votes
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Steve was very pleasant to talk to he explained everything to me. Robin was also a joy to talk to she also reassured me that the web site they build for me will be professional and they will do what ever I need and that I would have the support for any future issues

Date of experience: March 23, 2017
Washington
1 review
0 helpful votes
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Great GMB service
March 23, 2017

This service is great for all SEO companies because there is no stress on preparing the GMB listing, optimization and registration. We appreciated this service 100% Thanks guys

Date of experience: March 23, 2017
Alabama
1 review
0 helpful votes
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Troy P. And Erin B. Provided me with the best customer service I ever had in my life. They were professional, thorough, and exceptionally patient. I wish I could get customer service from other representatives the same way all the time. Thank you once again!

Date of experience: March 22, 2017
Georgia
1 review
15 helpful votes
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My experience with this company is unbelievable amazing and phenomenal. The kind of service that I received was extraordinary that you will not get anywherein this world. The process was so smooth that it resulted a great amount of peace, joy, excitement, energizing and at the same time created such a soothing effect in my body, mind and spirit. All I can say from my own opinio there would be no one can compare with the kind of service that she render or the company is providing. I would stay with this company for a year because I was satisfied and believe to the quality of the service I got and it would help me lot and my family and I would definitely highly recommend to people who are feeling at a lots, stuck, confused and feel that you are alone and nowhere to go, how and when to start and how to move forward with your goal in life. You'd have the same effect as I got. Goodluck to you all and hope that you'd try it out because you and your family would benefit alot from this experience. There is a lot of opportunities and around us but we always kinda overlook it but after your session with this company you'd be blown away because it will have a very amazing, awesome effect on you. May you have the same experience that I had. Goodluck, Goodluck, Goodluck!

MS

Date of experience: March 22, 2017
Florida
1 review
0 helpful votes
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OLC web site
March 21, 2017

Robin worked with me to start the process of getting my web site and Facebook page going. Though there are many questions to create the web site and Facebook, she made them seem effortless.

Date of experience: March 21, 2017
Texas
1 review
0 helpful votes
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Thank you, thank you so much for the cooperation patience knowledge and assistance, great job! I was able to get exactly what I needed, questions comments and concerns where everything.

Date of experience: March 19, 2017
New York
1 review
0 helpful votes
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Erin did a wonderful job with over phone questions & responses. She listened well to my imput of what I thought should be in my website, she also applied her own knowledge of what I was saying into a more constructive form & wording. Overall was a good 1st start. When I see 1st rendition of website I will know for sure

Date of experience: March 18, 2017
Georgia
1 review
0 helpful votes
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I hope that Clyde is a good representation of the web.com team. The set up was detail oriented to my needs in the present and moving forward in a very user friendly manner. Honestly this may be the best and most intregal step in setting up any successful business in 2017.

Date of experience: March 16, 2017
Ohio
1 review
0 helpful votes
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Very professional
March 15, 2017

My experience with setting up a website was great. The agent was courteous, professional and very encouraging. She showed empathy and compassion for my social cause. She made a point to relate to me on a personal level.

Date of experience: March 15, 2017
New York
1 review
1 helpful vote
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Great service
March 10, 2017

Building a website just takes patience and clear communication, so enjoy the ride it will all workout

Date of experience: March 10, 2017
Canada
1 review
1 helpful vote
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Great Service!
March 10, 2017

I happen to come across this website Web.com and found myself speaking to a very polite and very informative gentleman, Neil M. He was so helpful in explaining the services they provide and how it could help my company. I was very impressed on how he took the time to make me understand. I signed up and can't wait to see the benefits. Also in the final steps of signing with Web.com I spoke to Erin B. And she too was very polite and professional. Thank you Web.com and looking forward to a great business relationship with your company.

Date of experience: March 10, 2017
California
1 review
1 helpful vote
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Web.com makes it so easy to get the web site up and running. Denise asked all the right questions and typed the content so very fast. She was a pleasure to work with.

Date of experience: March 8, 2017
California
1 review
1 helpful vote
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I was very pleased with the thoroughness of the interview process. The questions Taylor asked gave me confidence that our business was unique and personal. The process was completely professional and enjoyable because it allowed me to envision our dream as it becomes a reality.

Frank

Date of experience: March 8, 2017
Massachusetts
1 review
0 helpful votes
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I was unhappy with editing. Font, colors sizing inconsistent. Help line suggested clearing cookies and cache. Much better. Also need to use only Chrome browser.
Would be nice if I could maintain format when copy and paste from document.
Help person said improved edit out in few months. Hope more like Microsoft font edits.

Date of experience: March 6, 2017
Florida
1 review
1 helpful vote
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Erin was extremely nice and gave the upmost respect to my start up company. She was very through with the process and help in all areas where I had questions. If you are new to starting a professional website you have to try them. 100% approved by my standard.

Date of experience: March 6, 2017
California
1 review
1 helpful vote
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As a highly skeptical individual, I was naturally hesitant to use an outside service to promote my new business. I'm extremely pleased to testify that WEB.COM, namely Cassandra S. Made me feel comfortable from the very first hello, thus making my experience very welcoming, giving me the utmost confidence in their company. Cassandra S. Was kind, courteous and professional while following what seemed to be a very strict protocol in order to assure that I would receive the most optimum results. I'm excited to move forward in this new chapter using WEB.COM as a consistent and reliable resource. Thank you much!

Date of experience: March 2, 2017