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Pepper

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Florida
1 review
0 helpful votes
Follow Cheryl V.
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I just literally received my bra and was so excited to FINALLY receive it. The cup size was perfect, however the shoulder straps really dig in and actually are in a category of PAIN. I was so hoping that this bra would be my signature "go-to" but turns out I cannot wear it. I'm afraid of trying to return, because of the horror I read about their return policy. I just can't see myself wearing it for an entire day, with the amount of pain the straps cause. UGH! More money down the tubes for me it's looking like! UUGGHH!

Date of experience: March 14, 2025
Erika V. Pepper Rep
4 months ago

Hi Cheryl,

Thank you for reaching out! We're so sorry to hear about your experience, and we'd love to help you find the perfect bra.

We now offer free live fit meetings with one of our designers to ensure the perfect fit and feel. If you could please send us your order number and email, we’d be happy to reach out to you. Alternatively, you can contact us directly at mandie@wearpepper.com.

Looking forward to helping you!
Pepper x

Canada
1 review
0 helpful votes
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5 days after I ordered my brah it was on sale. I contacted the company and they said they don't do price adjustments although I haven't even received my purchase yet!
When I received the brah, it fits but I'm not impressed! I would never order from this company again!

Date of experience: December 2, 2024
Erika V. Pepper Rep
6 months ago

Hi Christine, I’m so sorry to hear about your experience with Pepper. We really appreciate your feedback, and I completely understand how frustrating this must have been for you.

I’d like to make things right by honoring the price match. Could you email us at pepsquad@wearpepper.com with your order number? Just include “SJ Christine Price Match” in the subject line, and we’ll take care of it for you the same day. Please let me know if you have any questions.

X Pepper

California
1 review
1 helpful vote
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Worst bra ever
February 10, 2024

Pepper bras are the worst bras I've ever tried in my entire life. I tried multiple bras and they all cut into my skin (literally bleeding and leaving scabs) and were very uncomfortable. I regret taking the tags off and trusting this brand due to hype, and basically dumped a few hundred dollars down the drain. I cannot recommend this company and would highly suggest looking elsewhere for good bras.

Date of experience: February 10, 2024
Erika V. Pepper Rep
7 months ago

Hi Wes,
Thank you for your feedback—we’re so sorry to hear to hear this!
We’ve since introduced free, live, one-on-one appointment fittings with our designers to help you find the perfect fit.
If you’d like to learn more or need assistance, please reach out to us at pepsquad@wearpepper.com. We’d love for you to give us another chance and explore our new styles!

Arizona
1 review
0 helpful votes
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Buyer beware! I purchased 2 bras that were marked "Final Sale" for over $60. When I tried them on, they fit no better than the $20 bras that I buy at Target. (I even took the time to measure myself and ordered according to their chart.) In fact, there is an underarm gap that my cheaper bras don't have. I tried to return them, only to find out that "final sale" means that they are not returnable. Apparently, this is spelled out in their return policy, but it would sure have been helpful had it been mentioned upfront as in, "final sale-item not returnable".

My bad for not reading the whole return policy, but the quality of the bras leaves much to be desired.

Date of experience: January 6, 2024
Erika V. Pepper Rep
7 months ago

Hi Linda,
Thank you for your feedback—we’re sorry to hear you didn’t love your last Pepper purchase. We’ve since introduced free, live, one-on-one appointment fittings with our designers to help you find the perfect fit.
If you’d like to learn more or need assistance, please reach out to us at pepsquad@wearpepper.com. We’d love for you to give us another chance and explore our new styles!

Ohio
1 review
0 helpful votes
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Poor quality and sizing
December 2, 2023

Super unimpressed and disappointed that I gave in to trying pepper because of all the ads I kept seeing everywhere. I've breastfed 2 babies, so my cup sizes have been all over the place in the last 5 years of my life, but I'm fairly small chested at this point with some drooping and gaping that needs support, so I thought pepper would be a good choice. I got the mesh all you bra, size 34 B. The quality was very flimsy, I felt like the mesh was really poor. The bra itself DID still give me a gap, and it was so uncomfortable to wear I couldn't wait to take it off.

Date of experience: December 2, 2023
Texas
1 review
0 helpful votes
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Disappointing
January 8, 2024

I ordered 6 bras. I measured exactly according to their directions. Apparently if you have even a little bit of underarm fat, they don't fit! One of the bras I ordered was apparently a final sale, which I missed, so I'm stuck with an expensive crappy bra that doesn't fit. I'm not only disappointed, but really ticked off. You need to be zero body fat and tiny to wear these. My target bras, which were MUCH cheaper fit so much better. Lesson learned. I will NEVER shop Pepper again.

Date of experience: January 8, 2024
Erika V. Pepper Rep
7 months ago

Hi Brenda,
Thank you for your feedback—we’re sorry to hear you didn’t love your last Pepper purchase. We’ve since introduced free, live, one-on-one appointment fittings with our designers to help you find the perfect fit.
If you’d like to learn more or need assistance, please reach out to us at pepsquad@wearpepper.com. We’d love for you to give us another chance and explore our new styles!

Italy
1 review
8 helpful votes
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Great fit but cheap material that starts wearing out within a month, and by about 3 months you'll be onto your tightest clip and the fit won't be like it was. Bras are EXPENSIVE, pricier than other brands so why not last longer? Because they know if you have a small chest you'll fall in love and then buy some every 3 months instead of once or twice a year. Sneaky sneaky.

Date of experience: June 4, 2023
Canada
1 review
1 helpful vote
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Very disappointed
April 30, 2024

I ordered 2 bras and was so excited to try them on! The excitement was short lived. The fabric was cheap. There was no structure to the bras. They are absolutely horrible and expensive for the cheap product you get. Pepper is really a scam and I can't believe they're still running all their commercials on websites. I never write reviews, but I hated these that much!

Date of experience: April 30, 2024
Erika V. Pepper Rep
7 months ago

Hi Margie,
We’re so sorry to hear you didn’t love your Pepper items. Your feedback is very important to us, and we truly value hearing about your experience.
Please let us know if there’s anything we can do to make things right! Contact us at pepsquad@wearpepper.com so we can better assist you.

Michigan
1 review
2 helpful votes
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DISSAPOINTING :(
December 16, 2023

I have wanted a Pepper bra for years, because they claimed to be the best bras for small chested women. They're so expensive, so I held off. I saw they were having a holiday sale recently, so I went for it. The bras arrived and I tore open the packaging, so relieved that I finally had a bra that was made for me! I tried them on and cried. They're terrible! They just smash my already small boobs down to nothing. They make me look like a 12 year old in a training bra. The straps are too long, the cups have ZERO give, and they have been nothing but a complete let down. The worst part is the fact that I bought them on sale, so I can't return them! $50 of my hard earned money completely wasted! I am convinced that their positive reviews are fake, and negative reviews are deleted. I reviewed both of the bras I purchased and what do you know? The reviews aren't on their site. DO NOT BUY!

Date of experience: December 16, 2023
Ohio
2 reviews
0 helpful votes
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Great Bra - Purchased in the US
February 18, 2024

It seems like all the issues are when you purchase outside the US. I had a seemless experience - ordered several sizes, ended up keeping the size the site suggested (34AAA). Returned the others and was refunded quickly. I even opted for an exchange during the return and the new bra came so fast. Highly recommend if purchasing in the states. My daughter loved the Zero G. $60 for a bra is only slightly higher than their competitors, so the price wasnt a turnoff - especially when the competitor bra was a poor fit.

Date of experience: February 17, 2024
Erika V. Pepper Rep
7 months ago

Hi K.E.,
We’re so happy to hear that you and your daughter love Pepper bras! Your feedback means the world to us, and we always pass it along to our designers.
We’re thrilled about the new styles coming in 2025—stay tuned! As always, feel free to reach out if you have any questions pepsquad@wearpepper.com.

Canada
1 review
2 helpful votes
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Scam
August 27, 2023

The bra cost $120 and the quality is not there to support this price. The fit was too small for the size I ordered and this company charged me $20 (!) for the return. Not worth it and this business has unfair business practices.

Date of experience: August 27, 2023
New York
1 review
0 helpful votes
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Worse bra ever
November 29, 2023

So I seen lots of ads for their bra over the years. I decided to try it when they had a sale. I was so disappointed. I'm a size 34A. The band was longer than my bra from Victoria. My boobs felt squish and the cup ran small like you can almost see the nips. Their was no visible cleavage. Because I brought them on sale. There's no returns! Please don't waste your money. I'll stick with Victoria's secret.

Date of experience: November 29, 2023
Virginia
2 reviews
8 helpful votes
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Stay away
July 22, 2023

First off these bras are highly overpriced and overrated. The quality is horrible and customer service needs help. 3 bras for $137.00 not worth it. The fit is horrible and again the quality is poor. The first bra ripped at the cup in the middle upon trying it on. The second one the underwires were different resulting in a horrible fit and pain from the digging into the sides and sternum. The third bra was just as bad for fit. There are better bras out there that are not as expensive and better quality. Overall, I did get a replacement for the one that ripped but will send that back once I get it. I would just stay away from the expense and hassle of these bras. This is my experience and others may have had better or worse but as for mine. STAY AWAY from these.

+1
Date of experience: July 22, 2023
Canada
1 review
1 helpful vote
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Scam!
November 19, 2023

The bra is very expensive, they claim they can give you true size after taking quiz, ordered & it was so small I couldn't breathe in it, tried to exchange for a bigger size but they wouldn't since apparently they do not offer exchanges, therefore I was forced to return & had to pay $20 return fee. Not worth it and very poor/ unfair business practices.
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Date of experience: November 19, 2023
California
1 review
3 helpful votes
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Do NOT purchase
December 5, 2022

I order this for my wife I was skeptical about everything eCommerce online always finding ways to save money for them. First, the customer service isn't there they don't respond the right way, and when they do the letter is in bad grammar so I know they are not from a US company. The shipment is international so tracking packages would be insane and or nonexistent. Refund, of course, is nonexistent, this is a straight scam and gimmick for a quick buck stay away and go somewhere else. Stay away from this type of business. Never received the item, and received fake tracking attempting to recover funds.

Date of experience: December 5, 2022
Georgia
7 reviews
22 helpful votes
Follow Joni F.
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I purchased their Pepper brand bras based in large part upon the reviews, since they are a new company with a new product. I had a negative experience and submitted a negative review. I used the link sent by Pepper in my email requesting my review and therefore made it a "verified" review. My negative review never showed up on their site. Also, I discovered that when you click on reviews, it automatically defaults to best reviews first! MISLEADING!

The bras themselves are made from cheap, inferior fabric which didn't hold up to a few months wear despite hand washing, yet you only have a 15-day return window.

Date of experience: October 17, 2019
California
1 review
11 helpful votes
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I wonder how many Lawsuits are pending with this company?!?
I took their sizing test, then bought one. Perfect. Bought #2. All good. Then I lost 10# in July, and needed a smaller ribcage size. What arrived was too small(different size cups(same letters!). One tag, (of the 2 bras delivered) had been removed to wear it, so it was re-attached when found to be too small, and carefully boxed. There is no phone # to call and discuss. This bothered me, because I have severe arthritis, and can't text well or quickly(their only method by phone). But I did. After an hour, I found that they clearly assume their products have been worn for more than trying on. They show no trust or respect for their clients. I will refer to the one bra that was finally exchanged as the $110.00 bra!
Anyone have a technique to get money back?

Date of experience: November 11, 2021
Australia
1 review
5 helpful votes
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I wish I could give a NEGATIVE star review
August 6, 2023

After needing new bras and pushing it off for ages, I decided to take the leap on Pepper. TERRIBLE MISTAKE.
My package took 3.5 WEEKS TO ARRIVE with no updates on its status and no reply from Pepper with it's whereabouts. It was then "DELIVERED" TO THE WRONG APARTMENT. I was still excited to give these a go, but as it turns out, PEPPER'S SIZING IS WRONG. I am a seamstress and measured myself to a tea and the bras were far too small. Which I am *******% sure is not my fault. I went to organise a return and they surprised me with a $20 RETURN processing fee? ON TOP OF THE $35 COST TO RETURN. And now 4 weeks after returning, I STILL HAVE NOT RECEIVED MY REFUND.

THIS COMPANY IS CRIMINAL.

Date of experience: August 6, 2023
Massachusetts
2 reviews
4 helpful votes
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Lose the padding
May 24, 2021

I wish this company would truly promote comfort and pro small great body positivity and lose the annoying and uncomfortable padding. It makes it look like I stuffed my bra. Also the cups are slightly larger than said. I've always fit perfectly into a B cup unless someone who should wear C or D at the store stretched it out (why I only order online now). I wanted a bra with NO padding that is underwire so it doesn't ride up. Their wireless bra still rides up. The underwire is padded and slightly larger. If they fix this issue, it would be great. I hope they do so more women can be proud to be small chested.

Date of experience: May 24, 2021
Canada
1 review
6 helpful votes
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0 Stars
November 11, 2022

If I could leave a negative star rating for customer service I would. The person I was dealing with clearly stated the colour of my bra did NOT match what was on their site due to studio lighting. They proceeded to tell me "I am being heard, this must be frustrating" and did absolutely nothing to reimburse the product. With the total of duties and shipping 3 bras would have cost me between 350-400 USD for the wrong colour bra. Please do not buy from pepper, safe yourself the disappointment.

Date of experience: November 11, 2022

Overview

Pepper has a rating of 1.4 stars from 75 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Pepper most frequently mention customer service and return policy. Pepper ranks 85th among Underwear sites.

service
48
value
56
shipping
56
returns
46
quality
54
This company responds to reviews on average within 0 days