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PepperReviews 75

1.4

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Pepper Reviews Summary

Pepper has a rating of 1.4 stars from 75 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Pepper most frequently mention customer service and return policy. Pepper ranks 116th among Underwear sites.

service
48
value
56
shipping
56
returns
46
quality
54

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Florida
1 review
0 helpful votes
Follow Cheryl V.
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I just literally received my bra and was so excited to FINALLY receive it. The cup size was perfect, however the shoulder straps really dig in and actually are in a category of PAIN. I was so hoping that this bra would be my signature "go-to" but turns out I cannot wear it. I'm afraid of trying to return, because of the horror I read about their return policy. I just can't see myself wearing it for an entire day, with the amount of pain the straps cause. UGH! More money down the tubes for me it's looking like! UUGGHH!

Date of experience: March 14, 2025
Erika V. Pepper Rep
9 months ago

Hi Cheryl,

Thank you for reaching out! We're so sorry to hear about your experience, and we'd love to help you find the perfect bra.

We now offer free live fit meetings with one of our designers to ensure the perfect fit and feel. If you could please send us your order number and email, we’d be happy to reach out to you. Alternatively, you can contact us directly at mandie@wearpepper.com.

Looking forward to helping you!
Pepper x

Canada
1 review
0 helpful votes
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5 days after I ordered my brah it was on sale. I contacted the company and they said they don't do price adjustments although I haven't even received my purchase yet!
When I received the brah, it fits but I'm not impressed! I would never order from this company again!

Date of experience: December 2, 2024
Erika V. Pepper Rep
over a year old

Hi Christine, I’m so sorry to hear about your experience with Pepper. We really appreciate your feedback, and I completely understand how frustrating this must have been for you.

I’d like to make things right by honoring the price match. Could you email us at pepsquad@wearpepper.com with your order number? Just include “SJ Christine Price Match” in the subject line, and we’ll take care of it for you the same day. Please let me know if you have any questions.

X Pepper

Canada
1 review
1 helpful vote
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Very disappointed
April 30, 2024

I ordered 2 bras and was so excited to try them on! The excitement was short lived. The fabric was cheap. There was no structure to the bras. They are absolutely horrible and expensive for the cheap product you get. Pepper is really a scam and I can't believe they're still running all their commercials on websites. I never write reviews, but I hated these that much!

Date of experience: April 30, 2024
Erika V. Pepper Rep
over a year old

Hi Margie,
We’re so sorry to hear you didn’t love your Pepper items. Your feedback is very important to us, and we truly value hearing about your experience.
Please let us know if there’s anything we can do to make things right! Contact us at pepsquad@wearpepper.com so we can better assist you.

India
1 review
0 helpful votes
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Pathetic experience
February 17, 2024

Very poor response from pepper ferry they sell and forget about customers material lying with no response from team

Date of experience: February 17, 2024
Erika V. Pepper Rep
over a year old

Hi Sandeep,
Thank you for your feedback—we’re sorry to hear you didn’t love your last Pepper purchase. We’ve since introduced free, live, one-on-one appointment fittings with our designers to help you find the perfect fit.
If you’d like to learn more or need assistance, please reach out to us at pepsquad@wearpepper.com. We’d love for you to give us another chance and explore our new styles!

Ohio
2 reviews
0 helpful votes
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Great Bra - Purchased in the US
February 18, 2024

It seems like all the issues are when you purchase outside the US. I had a seemless experience - ordered several sizes, ended up keeping the size the site suggested (34AAA). Returned the others and was refunded quickly. I even opted for an exchange during the return and the new bra came so fast. Highly recommend if purchasing in the states. My daughter loved the Zero G. $60 for a bra is only slightly higher than their competitors, so the price wasnt a turnoff - especially when the competitor bra was a poor fit.

Date of experience: February 17, 2024
Erika V. Pepper Rep
over a year old

Hi K.E.,
We’re so happy to hear that you and your daughter love Pepper bras! Your feedback means the world to us, and we always pass it along to our designers.
We’re thrilled about the new styles coming in 2025—stay tuned! As always, feel free to reach out if you have any questions pepsquad@wearpepper.com.

California
1 review
1 helpful vote
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Worst bra ever
February 10, 2024

Pepper bras are the worst bras I've ever tried in my entire life. I tried multiple bras and they all cut into my skin (literally bleeding and leaving scabs) and were very uncomfortable. I regret taking the tags off and trusting this brand due to hype, and basically dumped a few hundred dollars down the drain. I cannot recommend this company and would highly suggest looking elsewhere for good bras.

Date of experience: February 10, 2024
Erika V. Pepper Rep
over a year old

Hi Wes,
Thank you for your feedback—we’re so sorry to hear to hear this!
We’ve since introduced free, live, one-on-one appointment fittings with our designers to help you find the perfect fit.
If you’d like to learn more or need assistance, please reach out to us at pepsquad@wearpepper.com. We’d love for you to give us another chance and explore our new styles!

Texas
1 review
0 helpful votes
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Disappointing
January 8, 2024

I ordered 6 bras. I measured exactly according to their directions. Apparently if you have even a little bit of underarm fat, they don't fit! One of the bras I ordered was apparently a final sale, which I missed, so I'm stuck with an expensive crappy bra that doesn't fit. I'm not only disappointed, but really ticked off. You need to be zero body fat and tiny to wear these. My target bras, which were MUCH cheaper fit so much better. Lesson learned. I will NEVER shop Pepper again.

Date of experience: January 8, 2024
Erika V. Pepper Rep
over a year old

Hi Brenda,
Thank you for your feedback—we’re sorry to hear you didn’t love your last Pepper purchase. We’ve since introduced free, live, one-on-one appointment fittings with our designers to help you find the perfect fit.
If you’d like to learn more or need assistance, please reach out to us at pepsquad@wearpepper.com. We’d love for you to give us another chance and explore our new styles!

Arizona
1 review
0 helpful votes
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Buyer beware! I purchased 2 bras that were marked "Final Sale" for over $60. When I tried them on, they fit no better than the $20 bras that I buy at Target. (I even took the time to measure myself and ordered according to their chart.) In fact, there is an underarm gap that my cheaper bras don't have. I tried to return them, only to find out that "final sale" means that they are not returnable. Apparently, this is spelled out in their return policy, but it would sure have been helpful had it been mentioned upfront as in, "final sale-item not returnable".

My bad for not reading the whole return policy, but the quality of the bras leaves much to be desired.

Date of experience: January 6, 2024
Erika V. Pepper Rep
over a year old

Hi Linda,
Thank you for your feedback—we’re sorry to hear you didn’t love your last Pepper purchase. We’ve since introduced free, live, one-on-one appointment fittings with our designers to help you find the perfect fit.
If you’d like to learn more or need assistance, please reach out to us at pepsquad@wearpepper.com. We’d love for you to give us another chance and explore our new styles!

Canada
1 review
0 helpful votes
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Order was way off sizing and the quality was poor for such expensive items. Also their restocking fee is completely ridiculous for an online company

Date of experience: January 5, 2024
Erika V. Pepper Rep
over a year old

Hi Jenny,

Thank you for reaching out. First and foremost, we’re so sorry to hear that you didn’t love your Pepper experience. We truly value your feedback and want to make things right for you.
Please note that we offer easy returns and exchanges within 30 days, so you can shop with confidence. Additionally, since your last purchase, we’ve introduced a personal one-on-one virtual fitting with our design team, free of charge, to ensure the perfect fit.
We hope you’ll give us another chance! Feel free to reach out to our Pep Squad at pepsquad@wearpepper.com, and we’ll make sure your next purchase is smooth and enjoyable. Thank you for your patience and for giving us the opportunity to improve.

Michigan
1 review
2 helpful votes
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DISSAPOINTING :(
December 16, 2023

I have wanted a Pepper bra for years, because they claimed to be the best bras for small chested women. They're so expensive, so I held off. I saw they were having a holiday sale recently, so I went for it. The bras arrived and I tore open the packaging, so relieved that I finally had a bra that was made for me! I tried them on and cried. They're terrible! They just smash my already small boobs down to nothing. They make me look like a 12 year old in a training bra. The straps are too long, the cups have ZERO give, and they have been nothing but a complete let down. The worst part is the fact that I bought them on sale, so I can't return them! $50 of my hard earned money completely wasted! I am convinced that their positive reviews are fake, and negative reviews are deleted. I reviewed both of the bras I purchased and what do you know? The reviews aren't on their site. DO NOT BUY!

Date of experience: December 16, 2023
Ohio
1 review
0 helpful votes
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Poor quality and sizing
December 2, 2023

Super unimpressed and disappointed that I gave in to trying pepper because of all the ads I kept seeing everywhere. I've breastfed 2 babies, so my cup sizes have been all over the place in the last 5 years of my life, but I'm fairly small chested at this point with some drooping and gaping that needs support, so I thought pepper would be a good choice. I got the mesh all you bra, size 34 B. The quality was very flimsy, I felt like the mesh was really poor. The bra itself DID still give me a gap, and it was so uncomfortable to wear I couldn't wait to take it off.

Date of experience: December 2, 2023
New York
1 review
0 helpful votes
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Worse bra ever
November 29, 2023

So I seen lots of ads for their bra over the years. I decided to try it when they had a sale. I was so disappointed. I'm a size 34A. The band was longer than my bra from Victoria. My boobs felt squish and the cup ran small like you can almost see the nips. Their was no visible cleavage. Because I brought them on sale. There's no returns! Please don't waste your money. I'll stick with Victoria's secret.

Date of experience: November 29, 2023
Canada
1 review
1 helpful vote
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Scam!
November 19, 2023

The bra is very expensive, they claim they can give you true size after taking quiz, ordered & it was so small I couldn't breathe in it, tried to exchange for a bigger size but they wouldn't since apparently they do not offer exchanges, therefore I was forced to return & had to pay $20 return fee. Not worth it and very poor/ unfair business practices.
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Date of experience: November 19, 2023
Canada
1 review
2 helpful votes
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Scam
August 27, 2023

The bra cost $120 and the quality is not there to support this price. The fit was too small for the size I ordered and this company charged me $20 (!) for the return. Not worth it and this business has unfair business practices.

Date of experience: August 27, 2023
Canada
1 review
2 helpful votes
Follow Crystal D.
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Size chart is way off and recommended a bra 2-3 sizes too small. I think this is how they want the bra to fit. The idea is to stuff you into a size way too small so that side boob is essentially spilling out the top. Their cup size is one size bigger than VS or pink so if you're normally a B - order the A ( not the double A that they recommend). Mine fit but flattened me out more than any bra I've ever tried on in my life. I ordered the push up which has about the same padding as the push up from Pink but it's in strange places and the cups are about 3 inches apart in the front so it actually takes away any cleavage you may have had. A lot of small breasted ladies are small people and pushing our breasts apart accomplishes the opposite of what these bras are intended for. I fell for their gimmick and purchased the matching undies thinking I could wear those regardless as they are non returnable. They are described as soft as stretchy - they are neither. They are made with the same cheap plastic fabric and have zero stretch. The gusset is way to big/wide for the size so it doesn't lie flat and crumples up in the front looking awful. They charge $100 for 4 thongs and ship them in individual bags that are not sealed so you can't return them. I strongly believe Pepper does this intentionally because they know their quality is garbage and everyone would return them. This companies business model is to get as much money as possible from every first order whether the customer is satisfied or not because they know 95% of customers will never order from them again. If they stood behind their products they would simply seal the bag so you could return the ones you didn't try on. To return this bra I was deducted $20 USD for return shipping and restocking. At the end of the Day - I spent $188 on one bra that I returned and 4 thongs - all of which went in the Garbage with 3 being unopened. I received a refund of $35 for the $70 bra. So that's $150 spent to try on the worst, most unflattering bra I've ever worn. The quality and feel is so awful- Stay away! I got a way better, very flattering bra and 5 of the softest best looking thongs from Pink for $85 Canadian-Go there! Pepper is only still in business because they are thieves.

Date of experience: August 12, 2023
Australia
1 review
5 helpful votes
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I wish I could give a NEGATIVE star review
August 6, 2023

After needing new bras and pushing it off for ages, I decided to take the leap on Pepper. TERRIBLE MISTAKE.
My package took 3.5 WEEKS TO ARRIVE with no updates on its status and no reply from Pepper with it's whereabouts. It was then "DELIVERED" TO THE WRONG APARTMENT. I was still excited to give these a go, but as it turns out, PEPPER'S SIZING IS WRONG. I am a seamstress and measured myself to a tea and the bras were far too small. Which I am *******% sure is not my fault. I went to organise a return and they surprised me with a $20 RETURN processing fee? ON TOP OF THE $35 COST TO RETURN. And now 4 weeks after returning, I STILL HAVE NOT RECEIVED MY REFUND.

THIS COMPANY IS CRIMINAL.

Date of experience: August 6, 2023
Virginia
2 reviews
8 helpful votes
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Stay away
July 22, 2023

First off these bras are highly overpriced and overrated. The quality is horrible and customer service needs help. 3 bras for $137.00 not worth it. The fit is horrible and again the quality is poor. The first bra ripped at the cup in the middle upon trying it on. The second one the underwires were different resulting in a horrible fit and pain from the digging into the sides and sternum. The third bra was just as bad for fit. There are better bras out there that are not as expensive and better quality. Overall, I did get a replacement for the one that ripped but will send that back once I get it. I would just stay away from the expense and hassle of these bras. This is my experience and others may have had better or worse but as for mine. STAY AWAY from these.

+1
Date of experience: July 22, 2023
Australia
1 review
0 helpful votes
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Time and time again, I've had to endure embarrassing experiences at bra shops where attendants have struggled to figure out my size. I have never felt seen or heard by that area of the beauty/fashion industry and I've never had a bra that fit me properly. I found out about Wear Pepper, took the size quiz and bought a bra a size I had never seen in the shops before (34AA). I am so incredibly pleased to say I could not have gotten a better fit. I have never experienced a well-fitting bra before without excessive padding or gaping, and I can truly say how comfortable it feels.

Date of experience: June 30, 2023
Canada
1 review
8 helpful votes
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Poor Quality+Fit/Issues Returning
June 21, 2023

I kept seeing ads for these bras on my social media and being someone with small boobs I was intrigued because all the problems they were stating were problems i've been dealing with. I wish I checked 3rd party reviews in hindsight. I decided it would be worth making the investment for good quality well fitted bras...WRONG. The price does not reflect the quality.
One of my purchases was the mesh bra and it's not sewn all the way across at the top. It's literally being held together by a thread. None of the bra's fit either despite following the size guide, and I still ended up with gaps. I'm currently trying to return my order, but when I entered my info it told me the order is not found... I emailed them, so i'm hoping I can get my money back.

Date of experience: June 21, 2023
Italy
1 review
8 helpful votes
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Great fit but cheap material that starts wearing out within a month, and by about 3 months you'll be onto your tightest clip and the fit won't be like it was. Bras are EXPENSIVE, pricier than other brands so why not last longer? Because they know if you have a small chest you'll fall in love and then buy some every 3 months instead of once or twice a year. Sneaky sneaky.

Date of experience: June 4, 2023