Wayfair UK

Wayfair is a scam. Do not order anything from them. I ordered a mattress which I was suppose to receive on 28 November and I still haven't received it and now my estimated delivery date is 27th of December. I request you to please please stay away from them.

Very disappointed experience with this company. I had a big issue with my last order, and then I had been given 10% promo code for my next order. Unfortunately due to the lockdown it's expired. I called them to ask for reactive the code, but they rejected it straightaway!? It's definitely not kind of "we are sorry for the inconvenience we made for you voucher", it's more like "we will give you another bad experience voucher"!

My nan order a sofa over 3 months ago you have gave her repeated delivery dates and you have failed your high standards of delivery and not only have u just given the money back you have it for months and done nothing and have no explanation of why you have cancelled this Order I shall make sure everyone knows of your outrageous lies.

I ordered Sarina Bunk Bed with Drawer on the 23 July
Almost three months passed, and I did not receive my bed.
Every time that I contact the call centre, I get the same response... we log a ticket someone will come back to you. After few days I receive automatic mail that it's on the way and you I'll receive it by the end of the week, but nothing happened
I asked for a refund. The call centre talk to me for 45 minutes and then open a ticket and said... you will receive answer in few days...

So Carful! Wayfair does not always deliver. If you are the unlucky one that does not get your goods no one will help you and no refund guaranty.

An utter disgrace.

Having ordered an expensive item, I was given a delivery window. They failed to turn up. I chased them, and was told I had asked them not deliver it!

I asked for a manager, 5 times, they refused.

I asked for their complaints procedure 3 times, they refused.

Everyday it was me chasing them, and everyday brought more lies and ignorance.

And this was only one occasion. They never deliver when they say. Nothing ever looks the same as the pictures. And most things are damaged.

Never again. At least amazon have the decency to speak to you.

I have placed multiple ordered with Wayfair and despite claiming to offer fast shipping I was waiting 4 weeks. Only when contacting them was I told that they couldn't deliver because Brexit complications. Most of their items are actually not even in stock, they just keep postponing delivery dates! Ordered from The Range instead and received my items within a week... seems Brexit complications only affect unprofessional companies then!

Do not use Wayfair. The delivery dates on their site are totally made up. The staff won't help or offer any compensation for orders that are misdelivered or a month late, both of which happened. They refuse to speak on the phone and send endless back and forth emails of what are clearly templated excuses. I order a lot online but this was the worst experience in furniture delivery I've ever had. Do yourself a favour and look elsewhere

Never shopping here again, me and my partner ordered a set of drawers which clearly stated in the order information that it will be delivered the next day our tracking showed our house is next in line for delivery then all of a sudden we get a notification that there is a delay and will attempt to be delivered the next working day, that never happened we have contacted wayfair and they didn't know why it wasn't delivered with us contacting them several times their excuse was "we're still waiting for updates from the courier". With more than 3 delivery attempts as was shown on our tracking we still haven't recieved our item we have emailed DHL but got no reply absolute joke stay away from this website save your money.

I bought a barbecue from these people thinking they looked like a well organised company. It cost £800, comes on a pallet and needs two people to move it apparently. Well I wouldn't actually know because they lost it in transit, one of the girls I spoke to joked about how a recent order had fallen down the back of the driver's seat...Anyway, been waiting since the 25th April now and as of this moment in time not a clue when it's going to arrive, what a flipping shambles, couldn't organise a p#ss up in a brewery

Wayfair,
Don't be blinded by all the hipe folks! It's complete and utter BULL$#*!!
If Wayfair bother to take he feedback seriously they may possibly wish to give me a call to see why I know the service they claim they provide is acceptable!
Piesse feel free to call me ‘ ******* *******, we know you don't give a $#*!, all I want is my money back!,,,,
I'm not sure you'll give me that but crack on, I'll not be giving up my fight,
You obviously can't supply what you claim so why keep claiming you can?

My next call is trading standards,

Complete and utter fraud!
Watch out folks, they can't supply! But happy to take your money!,,,

Please feel free to discuss, again my number is ******* *******, However I won't hold my breath!

Many thanks for not reading this review,

Regards,

Andy Smith, ******* *******.

One of the worst companies I've ever dealt with. Placed an order for a tv stand and realised after 24 hours that I ordered it in the wrong colour. The delivery date is confirmed as 20th July and when I requested a cancellation on the 4th July I was told it's too late to cancel as they are preparing to ship it, yet the ETA is still the 20th July! Aine O was particularly unhelpful, would avoid this company at all costs!

I got a new sofa on the 6 December someone was supposed to come on Friday at 4 didn't come I rang they said sorry they said I will book you in for Sunday at 1 didn't come again my daughter came home with a new born she had to feed her on the floor we had are meals on the floor my son in-law came Sunday and put it together it's riddilous

I have been looking to buy a painting. Every single one I have thought I might like to buy - about 20 so far - is showing a delivery time of 30+ weeks! Absolutely ridiculous.

I ordered a sun lounger in April or May last year, very good reviews so seemed like a good deal at £44. Several days later it was delivered; it was in fact a camp bed. I went through the packaging but there were no returns instructions. We were in lockdown so everything was a bit more complicated than usual, so although I looked up the wayfair returns centre, I had to print a label to return the camp bed and have no printer at home and my office was closed. The camp bed (which was labeled as a sunbed) was of no use to me so I just gave it to a friend. 8