Way

Our car was not were it was supposed to be parked but several towns away. They couldn't tell us where is was or when it would arrive, despite requesting a 2:30 pick up, we finally got he car around 4pm (after a 9 hour international flight and bus to get from airport to the car pick up location). Was driven from Chelsea to Revere! The people in the pick up/drop off location were unhelpful and no explanation on why so late AND told me I was being "impatient". Very unprofessional and will never use this Way parking location process again. Tried to call Way 6 times but no one answers. Expensive and definitely not worth having your car taken and parked somewhere in the Boston area but who knows where!

It has been a month since asking for a refund. The San Diego parking garage would not accept our WAY receipt because it did not specify the time period. We had to pay again to park. The garage said we needed to download the WAY app but they felt needing the app was wrong. We agree. We reported it to WAY. We have not heard anything. Very poor customer service.

A category 4 storm approaching the Florida coast forced me to cancel my plans, including parking at near Laguardia airport. Way.com didn't refund my credit car, they just created a reward point system account with those funds. I find it difficult to actually use it. So deceptive. I called their customer service to ask why my refund was turned into points that can only be used through them. The quickly agreed to refund my credit card within a few days. Their main flaw is that their app and website do not provide options to get this credit back to a credit card.

I called the Way Parking customer service before booking online. A customer service representative answered right away. She is very helpful, courteous and answered all of my questions satisfactorily. Amazing parking service.

The customizable alert system is a godsend. You can set up notifications for when parking becomes available in your preferred area, ensuring you never miss out on a spot again. It's like having a personal parking assistant right in your pocket.

I've been a loyal user of Way Parking airport for over a year, and my experience has generally been positive. Recently, however, I encountered a situation where I needed to adjust my reservation due to changes in my travel plans caused by weather conditions.

Airport parking is advertised as easy cancellation and full refund. Way.com doesn't even tell you the total as you process the payment (only parking + taxes up until that point). It's when payment has gone through that they disclose their ridiculous fees as well. Refund now, somehow, is in the form of waybucks and not back to your credit card. I'm on the phone right now, for the past 25 minutes trying to get in touch with someone.
Save yourself the trouble. Stay away from them.

Absolutely one of the worst companies to deal with. They do not pick up calls, end the support chat mid-way without even apologizing. Will not refund your money and by the way, the cheap parking that you booked, will never be honored. They also delete negative reviews from their website. Beware!

I had an early morning flight and nearly missed it because the parking provider decided to cancel their free shuttle that the Way app promised. I ended up paying the same amount for an Uber that I would have had to pay from my own house and could have saved the gas money. I have called customer service several times and many managers have promised to call me back, yet haven't. They claim that you can see that the free shuttle was canceled on their end, but it doesn't matter if their customers can't see this crucial information. Why would someone pay for parking without a shuttle service? I will never be using them again and you shouldn't either. Customer service was absolutely awful, had poor communication skills, and was hard to understand. Wish I could give 0 stars.

This company has taken advantage of the covid virus situation to rip people off! Their website states that any reservations after 2-25-20 would only get way bucks for credit. I made my reservation way before that and cancelled within their guidelines. The country I was going to would not let non residents in so the trip was cancelled. The refund of way bucks is absolutely useless to me. I live 2 1/2 hrs from the major airport in our state and won't be traveling to use parking again and there are absolutely no restaurants or activities in my town to use way bucks so way.com has stolen my money. Reporting them to Better Business Bureau and California State Attorney General.

Was a little dubious at first however this app is a must if regularly park at a train stn without an annual parking permit. Litterally a two button to pay for your parking once set up meaning no faffing around for coins and waiting for slow machines to print ur ticket. U get a text immediately on payment and another when its about to run out. Highly recommend

I purchased airport parking at an airport hotel that said that Way.Com always over confirms spaces beyond availability. I drove around for 15-20 minutes praying for a spot. Then on Friday I showed up at 102 Cone Street in Atlanta and they said they're not affiliated with Way.com and required me to pay more but i decided I'd park closer to the venue if we had to pay anyway. Still no refund... they're scamming... don't trust them.!

No one will ever answer their phone—that's the first thing to know. They will take days to answer an email, if they answer at all.

They contract with local motels and other sites which are solely responsible for your transportation, not way.com. If you complain, they'll hit you with "we're third-party contractors and we can't control, blah blah.

We booked at the Days Inn in S Tukwila, WA. The people at the desk do not give a damn about you, and we waited 50 minutes for their shuttle, nearly missing our flight. (They had promised the shuttle left "on the hour." It doesn't.

Even if it means paying more, don't book with way.com. They'll stick you in the middle of a situation like this and you'll have no recourse.

Purchased airport parking but the merchant never answered phone, did not provide shuttle, parking lot was nothing like described (uncovered, unsecured area instead of covered, gated lot). way.com never responded either. After I opened a credit card dispute, way.com dispute department sent me a boilerplate message, then no response again.

Used them once in the past with no issues but this month got to the hotel, lot was full and told to park by the yellow curb and it would be fine (did not say fire zone next to the curb) otherwise would need to go somewhere else. Hotel told me way.com sells more spots than they have available and they have no way of knowing how many people are coming. After our trip had a parking ticket on the window for parking in a fire zone, couldn't get through to way.com was on hold forever. Gave up and am disputing the charge with my credit card. Ended up paying more than double the cost of parking for the ticket. Will not be using them again.

Reached the parking lot booked through way.com only to be told they would not honor the booking because way.com had an agreement of 250 cars and had already sent in 300
Super scary thing to happen before catching a flight. Called way.com, they said all lots near the airport were full that day and they would refund my money. That's not much help when you have a flight to catch. We were lucky to find a parking.
The reason for the second star is that at least I didn't have to chase them for the refund. Also, the operator did try to look up alternative parkings.

The website conceals genuine reviews. I encountered a frustrating situation with the airport shuttle, enduring a wait of over 45 minutes despite the parking lot's claim of a 10 to 15-minute interval. Unfortunately, my reviews are being overlooked, which is unjust to fellow customers.

We left our car at Way parking. On arrival we followed the instructions left by the driver who brought us from the parking to the terminal. The weather was terrible - very cold and pouring. The location for pick-up has absolutely no markings to indicate that it is the right one. Thank you.