WayReviews 974

Made a reservation for parking near Chicago O'Hare for August 2020. The trip my husband and I were supposed to go on for his architecture masters program was cancelled due to the coronavirus. At the time I made the reservation, the cancellation policy allowed for a full refund up to 24 hours prior to the time of the reservation. When the pandemic began, Way.com changed their cancellation policy, screwing over all of their customers and refusing to refund their money. DO NOT use this site. They offer "Waybucks" which are completely useless to anyone who does not live in a giant game of Monopoly. They even had the audacity to try to tell me that I needed to understand that this situation is affecting everyone and that "we're all in this together." Retaining $114 of my money for a service that I will not be using and changing the cancellation policy for customers that had no way to know that it might change at any time due to a global pandemic is wrong. They simply stopped responding to my emails when I said I rejected their refund of "Waybucks." This company will not last long based on how they handle these kinds of situations, which means their Waybucks are inherently useless.

So we bought parking at Embassy Suites by Hilton from Way.com. On the day we fly, we called on our way to make sure we have a ride to the airport but no one was answering. We got to the place and it was closed. No one was there. Since we barely had time to catch our flight we had to resort to the airport long term parking which is double the price we paid for. I emailed customer service and was told I am only getting waybucks in refund. I mean, I am forced to use the site again just to get my money back despite the inconvenience and the extra expense it caused for selling something that is not available.

Booked airport parking on 2/18 for parking. My flight was scheduled on April 19th. Due to COVID-19 had to cancel it, contacted them multiple times and finally received confirmation email with cancelation on 3/26. The booking confirmation they emailed me said I could cancel and get a full refund up to day of departure. I called them multiple times and they assured me I would get my refund. Now they emailed me saying they don't do refunds, and they are only offering a refund in "waybucks". Would never ever use this company again. So frustrating.

This company has taken advantage of the covid virus situation to rip people off! Their website states that any reservations after 2-25-20 would only get way bucks for credit. I made my reservation way before that and cancelled within their guidelines. The country I was going to would not let non residents in so the trip was cancelled. The refund of way bucks is absolutely useless to me. I live 2 1/2 hrs from the major airport in our state and won't be traveling to use parking again and there are absolutely no restaurants or activities in my town to use way bucks so way.com has stolen my money. Reporting them to Better Business Bureau and California State Attorney General.

Same with other reviews. They retroactively changed their refund policy during COVID, AFTER I already purchased and refused to give a refund back to my CC. I emailed back and forth and finally the customer representative played the compassion card stating "as an individual affected by [COVID] as well, we are all in this together." I'm sorry, but that's bad business to change your policies after the fact. I contacted my credit card company who credited me back. Do NOT use Way.com. Their values and customer service are deplorable.

Everyone please get word out that this company needs to go away they lie and will not give your money back and give you some stupid way bucks

If I could give a zero I would. Cancelled 4/7/20 reservations on 3/13/20. Was told I would get a refund. I checked my account today and still nothing! I called and was told cancellation policy changed at the end of February because of Coronavirus so now I have WayBucks that I will never use! I requested a call back from someone higher up. We shall see what happens. If I do not receive a refund to my bank account I will be contacting the BBB. It's shameful to take advantage of people during this pandemic when it was out of our control!

I purchased parking through them to be used at JFK. Their policy was that if I cancelled 24 hours in advance that I would get a refund. When Covid19 happened they changed and said there would be no refunds but instead I could have "way bucks." I asked for my $347 back and they refuse to give it. That was a month before my parking was going to start. So they keep my money and do not pay the lot for my parking. Totally unfair and illegal.

I used them in Houston, TX at a Marriott Hotel. When I arrive at the Hotel and talk to the receptionist, they say that they no longer accept Way customers because they haven't been paid by them. I then had to call another company who Marriott does deal with because my flight was due to leave an hour later and paid for that service. When I called Ways to inform them that I was denied service and wanted a refund, they told me they don't do refund but would apply a credit. When I try to use the credit, I don't see it on my account so I called to ask how to use the credit on my account. While she attempted to tell me how to apply it, I ended up paying the full price for the parking. She then told me that she would simply cancel the reservation and I could use the credit when I rescheduled it. To make a long story short, I paid exactly what the price was before I tried using the ways buck. They are a complete rip off!

When I pre-purchased the parking space on 2-22-20 Way's written policy they sent me clearly states that I'm entitled to a full refund if I cancel at least 24 hours prior (copy of their policy attached). I cancelled on 3-22-20 by email. At that time they still hadn't changed their policy. They ignored my request. I resent it on 3-25-20 and they responded with a refusal to refund my money. Their website on that day still had the same full refund guarantee. The next day they changed their policy on their website.
They state they have already credited my "Way" account. That is a lie. I don't have a Way account. I have never agreed to or authorized this action. I have repeatedly told them I don't agree to getting "Waybucks" and that I requested the refund before they changed their policy. Nor have they bothered to send me any information regarding how to access this alleged account. They are simply attempting to fraudulently keep people's money and hoping no one complains. This is a dishonest, disreputable company trying to maintain their corporate profits by taking advantage of American citizens during this pandemic. It's disgraceful and all of their corporate double talk about how we need to support the travel industry which somehow includes parking spaces is baloney. I need to support my family and myself, not their corporate fat cats.

I have now spent nearly 20 hours on the phone, chat, and emailing to get a refund for a reservation. I called and communicated with way.com and have been hung up on numerous times.

I have documentation showing that I cancelled well before their "updated" policy for coronavirus travel was put in place, which was retroactive.

My reservation was for April 7-14, and I contacted them the first time on 3/18. I have screenshots to show that their policy was still not updated from March 25 and March 31, but they refuse to give anything but waybucks.

Is it against what their own policy said for the time frame of my booking (and cancellation) and I can't get anywhere with the company despite repeated calls and no call backs. I get that times are rough for travel, but a blanket retroactive policy isn't cutting it.

When I booked parking service through their website, their cancellation policy offered full refunds. When I cancelled they assured me that I would get a refund over the phone. Three weeks later, I never received a refund and they refused quoting "because of the Coronavirus we will not be issuing refunds, instead we will be giving our customers a credit". Everyone is struggling because of this pandemic. My husband and I had to cancel our wedding and honeymoon and already lost a lot of money from companies refusing to issue full refunds. It's unacceptable for a business to take advantage of their customers by refusing to honor the terms of their own agreements at a time like this. I didn't book the service agreeing to a credit if I canceled. I booked the service agreeing to a refund if I canceled. However, even when I attempted to use the credit both the app and the website were not user friendly and they were rude on the phone. I highly recommend that you do not use way.com.

Original review (March 27,2020):
Booked airport parking and cancelled ~4 days before due to COVID-19. The booking confirmation they emailed me said I could cancel and get a full refund up to day of departure. 3 weeks has gone by (emailed them 3x with no response), I called them this week and they assured me I would get my refund. Now they emailed me saying they don't do refunds, and they are only offering a refund in "waybucks". Have sent emails asking for clarification with no response. Would never ever use this company again.

Update (March 31,2020):
Called my credit card company, explained the situation, and they gave me a chargeback refunding me all my money the next business day. If you're reading this and are in a similar position - call your credit card company and ask for the dispute department! Way.com is absolutely not allowed to do this. What a despicable company trying to take advantage of customers in a pandemic. Here's proof standing up for yourself against a company works.

Had a Way reservation at Karu Parking & Lounge FLL Airport Parking. I arrived on schedule and was told no Way reservations were being honored, that they always overbook and that the lot was full. I tried to call Way, but they NEVER answer their customer phones (see other reviews...) My flight left in a couple hours, so we had to park at the airport for 3 weeks at the highest parking rate possible. My email and phone inquires since have been ignored with no response. I would never use Way again, even for free! Hope the credit card dispute at least gets my money back from them...