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We had to cancel two flights due to COVID-19 which also caused us to cancel airport parking. Even though Way's policy allows for refunds, they refused. I complained and they said they would refund. Then they sent an email saying they changed their mind again and would not refund. At the bottom of the email they asked me to rate their customer service. It's AWFUL. I'm through with Way.
Michael A.'s review of Way earned 10 Very Helpful votes
“I filed a complaint with the FTC, the BBB and the Ca. AG. Hope you can do the same as this company really needs to be shutdown. My Visa gave me the refund on my dispute.”
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Thank you for your feedback Michael, our team works diligently to help all of our customers with their concerns. Please understand that due to the current pandemic our team is working diligently to assist all customers with their concerns. Again, we're saddened by your experience and so sorry for the inconvenience, please feel free to email support@way.com and someone from our staff will be able to look into your issue directly.