WayReviews 974

Absolutely the worst app. I've had issues with every lot I've booked in atl except peachy airport parking! On feb 28th 2020 way I booked through way.com to park my car at Days inn by Wyndham located on Washington Rd. In east point Ga. Upon arrival I noticed the hotel was run down, there's was 2 cars with busted windows and a old beat up looking shuttle m, but I didn't have time to book somewhere else being that it was 4 am so I go inside and I'm greeted by the desk attendant ( a tall black male). He I tell him I'm here to park my vehicle and I notice two others waiting for the shuttle so I ask when will it be back? He proceeds to tell me the shuttle doesn't work, and this isn't there problem because way.com is still booking out parking spots even though they have no shuttle. I was super upset because I'm 20 mins from the airport lyft and uber were $15, the desk attendant then proceeds to say his "security guard" will take me to the airport in his car as long as I tip him. Being that I had no choice I was forced to enter the car with a stranger and give him more money when I've already payed to park my car and shuttle to the airport. I have never experienced this level of unprofessionalism in a hotel or a airport parking app. Not to mention way.com has THE WORST CUSTOMER SERVICE REPRESENTATIVES! I called in to voice my concerns and "Mina" hung up on me so j called back and she knew my number and proceeded to pick up the phone the hang it up, I then called from blocked and she answered and lied and said it was not her but it was. I work in HR and if this were my company and my employees they'd all be fired. Never booking with way.com

-A very dissatisfied PAYING customer

I don't even want to give them 1 star but have to. My wife and I booked long-term parking for horizon parking in Atlanta for our trip to Hawaii. When we pulled up to horizon to park the guy said they were over booked and we could not park in their lot. We had to find another place to park and almost missed our flight because of this. My wife messaged way.com to get a refund after our 16 hour flight and finally getting service only to get denied because way.com says 24hr notice to cancel. We did not want to cancel we were told we couldn't park in the lot they charged us for. The last thing I want to do in my vacation with my wife is to try and argue a charge that I should have never been charged for. After reading all the reviews I wish I would have looked into this before booking cause it looks like this happens a lot. DO YOURSELF A FAVOR AND DO NOT USE WAY.COM. I will share on my social media pages and any other source I can.

We reserved parking at a secure lot about 2 miles from the Seattle Airport with shuttle service ever 15 minutes. A couple of days before our departure, we got an email saying they had overbooked the location and were moving us to another. We did not think much of this and went to the new location on the day of. It was over 6 miles from the airport in an unsecured hotel parking lot in a sketchy area of Kent, WA. We called about an hour before arrival to see if we needed to schedule the shuttle pick up, but were told to call upon arrival, so we did. Once parked, we called and got no answer and no VM. I tried again, with the same result. I tried a second number and had the same result. Tried first number again. Same. Tried a 3rd number and finally got someone who told us it would be AT LEAST 30 minutes for the shuttle and probably longer. We agreed to the pick-up, but were not happy about it. After hanging up, the woman at the hotel reception said this is common for that location.
Another patron had arrived while we were calling. He said he was on a tight deadline for his flight and asked if we wanted to share and Uber. Needless to say, this added to our overall cost of parking.
When we returned, we were happy to find our car in tact and undamaged. We did not even try to use their shuttle after our departure issues, so we just took an Uber to the hotel.
I've seen Way.com replies to some posts where they offered Way Bucks or some such and 50% off for next time. All I can say is that they can keep their phony-balogne bucks and discounts because I will never use them again! The CAN send me $35 to cover the cost of Uber since their promised 15 minute shuttle did not materialize and and for the inconvenience of being 3 times the distance to the airport as first booked.
I believe Way.com is a dishonest business that has no interest in customer service or providing a real service. I think they must only have one "shuttle" and they use it for the locations nearest the airport hoping other patrons will just take Uber or Lyft. I'm mad at myself for choosing them and mad at them for making the beginning and end of my trip pretty stinky.
I can't stress enough my recommendation that everyone avoid this company like the plague!

Paid tor Airport parking for an O'Hare trip! It may have been great, however, I arrived to the parking lot 2 hours and 20 minutes before my flight, went in to get my parking pass and the man at the desk stated they no longer had a contract with WAY. Great! Now what? So there I am in the lot, on the phone with the WAY person in the Philippines, and she is trying to find another parking lot for me to park at. After 15 minutes, I just cancelled and found one on my own. This is the 2nd time this has happened. 1st time 3:00 in the morning, no place to park before an International trip! Talk about Stress! NEVER AGAIN! Don't Use Way.com!

The parking lot was very shady looking but we left my car for a week anyway. When we returned from our trip my rear bumper was dented. I took pictures. They didn't seem to concerned and said a manger would call me the next day. Two days later with no call back from them I called and was told I would get a call back. Nothing. I called again and nothing. Many calls later I got nowhere with them. I would NEVER use them again and I hope you wont either!

Booked parking in October 2019 for parking at Omni Parking in Orlando. Got to Omni to be greeted by an obnoxious employee telling me they were full and to park at the airport. Omni Parking blamed Way.com and Way blamed Omni. All of this happening on 12/24/2019. Thanks for ruining my Christmas vacation. Told me to call Way and get a refund. The difference in cost is your problem. Very disappointed in both Way.com and Omni Parking in Orlando.

I have booked parking at the Orlando Airport through way.com. When arrived to designated Gold Park Airport, we were told the lot is full and way.com was notified about it, we however were not notified.
We have unsuccessfully attempted to call way.com customer service and tried to find a parking last minute. We have almost missed the plane and my wife had a panic attack.
I have contacted way.com later and requested refund of the cost difference that we incur, but no one got back. This company is not responsible for their mistakes and will get you in trouble!

Reached the parking lot booked through way.com only to be told they would not honor the booking because way.com had an agreement of 250 cars and had already sent in 300
Super scary thing to happen before catching a flight. Called way.com, they said all lots near the airport were full that day and they would refund my money. That's not much help when you have a flight to catch. We were lucky to find a parking.
The reason for the second star is that at least I didn't have to chase them for the refund. Also, the operator did try to look up alternative parkings.

Careful about the price you see! I searched DFW parking for 7 days and saw $4.00 per day. Proceeded to book expecting $28 plus tax but total showed $45 plus!. When asked them they said price showed is from $4.00! It is the lowest price for a day out of the 7 days. Ie each day's price is different, which is NOT clear on the site at all. To find out each days price, u need to HOVER OVER each day in the calendar! So one day is $4 another $7 etc! What a trick. So I searched another hotel parking but even though they showed lowest price as $5, their total came out to be lower than the $4 parking lot because average price was lower. ALSO, I have LOOOONGG wait to go in to hotel counter and check-in because there were about 25 people ahead of me to check-in to the hotel rooms. So why they care about a $5 parking client! After getting parking tag, had to wait 20 minutes to get ride to airport. So total 1 hour from the time I got to the hotel to get to DFW! Coming back waited 15 minutes for the ride to arrive, then shuttle went round and round and round thru terminals for about 20 minutes before proceeding to hotel. That another 1 hour. Long story short... plan to ADD at least ONE hour each way. Or you will miss flight or appointment. BEWARE OF PRICE SHOWN. EACH DAYS PRICE IS DIFFERENT. DO THE MATH to see if TOTAL is as EXPECTED.