Watches-Swiss

Marc is simply amazing, he put me at ease by answering all the questions I had about the shop and his business. I never bought a expensive watch online before so was hesitant, but this whole experience was great. From the get go Marc seemed very professional and was willing to go out of the way to help a customer, heck he even held a package back just so that I would get back in time to receive the package(I was travelling). I would definitely recommend this place to everyone I know and look forward to my next purchase.

Marc, thank you for another easy, pleasant transaction! My wife was very happy with her new watch. It was a pleasure doing business with you and we will be back. Jack G.

Marc is extremely helpful and will do his best to get you what your looking for at the best prices. I had several emails back and forth with Marc as I was making a decision after my first choice was no longer available. His knowledge in the products and the industry is remarkable and I will be doing business with him in the future.

First opportunity to work with Marc. After working through some initial communication issues, we were able to complete transaction. I was able to receive the exact watch I desired at an incredible price. Delivery was actually faster than I expected and the watch in impeccable condition.

I purchase a watch for my collection almost every year. I will consider Marc's services in future purchases if the item is in his inventory. That said, he was able to find this latest purchase from another vendor for me. Only detractor from overall rating was the amount of effort to overcome the initial communication lag. Once addressed, Marc was responsive and easy to work with. Well done.

Watch came in the mail broken - very unusual for company like Tissot. Luckily, the retailer’s office is located near my day job, so the next day I stopped by to return the merchandise. The owner refused to post refund and kept insisting only on an exchange for a different model (why would I do that? I love that particular model). I was forced to call my Credit Card company to get my money back. BTW, I checked this company on BBB and found out that I'm not alone. Mark Time has "F" rating: http://www.bbb.org/new-york-city/business-reviews/watches-dealers/mark-time-in-new-york-ny-*******

Mixed feelings about my experience.
I placed my order and never got the item i paid for.

When I asked for refund (few weeks past advertised delivery date) they pointed to small-print in their terms of service that said they don't have to deliver anything in time and that their customer is subject to 10% penalty if the order is cancelled before 51 days after the order date, no matter what delivery time they promised.
And yes, i received a partial refund from the business (less 10%).
However, later on i was contacted by a business owner asking to remove my review that i posted on google wallet.
I pointed out that i was not a satisfied customer, because i was charged 10% of my money for nothing since they never demonstrated any steps towards actually fulfilling my order.
The owner suggested refund the balance of the money if i remove my review from google wallet.

So, since i got my money back (total amount) i changed this review to be accurate, and i gave them 2 stars, but i do not feel that i would trust this particular business again and definitely would not recommend this business to anyone.

Marc, personally handled the purchase of a very hard to get watch for me. I had been trying to get this watch from two other online retailers (one of which was Watchmaxx.com - terrible folks - they took my order and then would not fulfill bc the market for this watch went up in value before they received). Marc, communicated with me effectively updating me on each step and what to expect. He provided an even better price for this watch than any of the other retailers (even Watchmaxx.com who would not honor their price). This was my message to Marc upon receiving my watch:
"I just wanted to thank you again for above and beyond customer service. I am so pleased with my watch purchase from you. I received it at my office on Thursday, just as planned. It is one of my new favorites for sure. I will pass along your company info to any friends who are in the market for a new watch."

Please give Marc at Watches-Swiss a shot at your business. You will not be disappointed. I will be a longtime customer.

John Ed

I purchased a Hamilton Field watch online and needed to arrange delivery to Australia. Marc contacted me personally to make the delivery arrangements and in less than two weeks I was wearing it. Beautiful watch, great price, excellent service – all round a very positive experience. Highly recommended.

Mark Time has a very extensive collection of brand names. They took the time to answer my questions about product alternatives, and I felt they guided me well, entirely on the basis on my customer needs. They went out of their way to deliver my piece on a tight time table. Mark answers my calls and provided feedback throughout the process, and delivered excellent customer care. They are my only choice for buying high quality pieces.

Mark Time of Watches-Swiss.com is an absolute find. I had never dealt with Mark previously and was hesitant about purchasing a high end item on the internet. His communication with me was excellent - extremely prompt and most importantly honest. I emailed him regarding a certain style watch and then placed the order. He communicated with me right away about a delay in delivery and asked whether this was acceptable. Once the item was received by Mark, he notified me and then expeditiously shipped the item to me. He knew that time was crucial (it was a graduation gift for my son) and he stayed on top of my order. I would strongly recommend Mark Time without reservation to anyone in the market for a watch and hope to do business with Mark again in the future! Amazing company.

I totally agree with all the negative comments others posted. I had the same horrible shopping experience with the seller. I ordered two omega watches in Oct 2011 but didn't get watches until Mar. 2012! I called the seller for refund. The guy refused to do so and behaved rudely and was even being pound of being called "unprofessional". Finally, I filed a claim to my credit card company. This type of seller shouldn't be in business anymore. I would suggest everyone not to buy anything from this seller.

I have had the same experience as many here. We ordered a watch from him with a 10% deposit, and the watch never came in stock. After hassling and hassling, he told us about 6 separate occasions that the date of delivery would be pushed back a few more weeks. In the end, we cancelled and are still trying to chase up our 10% deposit. He has totally ignored our emails, but upon emailing him from a bogus account about a watch purchase, he answered within 24 hours. We have submitted a formal complaint to the FTC in the US about him and have reported the initial deposit as fraudelent activity to our financial institution so hopefully they will have more mite in getting our money back. If i ever set foot in NY, i will be personally paying him a friendly visit. Do not use this person, he is a scam.

At first I was a bit apprehensive to order a $900 watch online from abroad as I live in the UK. After some e-mail communication with the shop owner I decided to go ahead with my purchase anyway. The only worry I had was the fact that I read a few reviews in which people complained about long shipping times and I had to have the watch within four weeks for my wive's birthday.
In under week I received the watch, brand new, genuine and in the official manufacturers box. I can't recommend this site highly enough.
Great, instant, professional communication with fast shipping times and a beautiful watch for an unbeatable price. Even including shipping costs ($62) and import tax still £150 cheaper than anywhere in the UK. Thanks a lot Marc.

I can not say enough great things about Marc and Watches-Swiss. From early in my search for a timepiece for my wife until delivery, I couldn't have been happier. Marc worked with me as my situation was unique, and Watches-Swiss came through better than I could have imagined! They are very clear in how the process works, and maintain great communication throughout the entire process. I look forward to purchasing many more timepieces from them in the future!