Washingoal Store

The hook was an attractive advertisement on FB (who, incidentally, should ban this scammer) and I took the bait. Here's an example of the follow-up emails I received:

I've just received a new notification from DHL.
Bad news - Their cargo transport got held at the customs because of the issues with one product in the shipping queue. They deliver big cargo transporters with dozens and dozens of packages, and the papers for one shipment were bad.
Seems like the customs at this time went quite strict lately. This is the first time we've experienced this.
DHL apologizes and updates me at this moment that the shipment has been sent again, this time without the questionable product (your quilt was completely fine, but they refused to whole cargo because of that one faulty thing). I am sorry because of this delay (MY NAME), this is the first time we received this from DHL.

First: I didn't order a quilt. Second: the "customs delay" is mentioned by several other reviewers yet the email states "This is the first time we've experienced this." Suddenly I don't feel so special - it's like finding out that your wife is feeding you the same line she fed to her Ex!
I understand that I'll never receive the product I ordered and I'm not really all that upset about it. I'm out $30 but I'm keeping a close eye on my credit card account because this outfit is completely dishonest and I'm concerned that I provided them my card number. What really bothered me was the string of cutsie email excuses they sent me (like the one above). When I called their bluff, the emails stopped immediately... and, of course, I received no product.

Same situation here. I ordered one Dumpster ornament through FB and Paypal processed payment. Wierd emails started coming right away (Example:

Hello, Fred!
This is Alex from Washingoal Shop, and I'm here personally to thank you for your purchase and brief you in for the upcoming events.
Your order is received and will be available for shipping in 2 to 5 business days. The shipping time to Spruce Grove is ~ 7- 10 business days.
On the other hand, I'll keep you posted with all the necessary info about the product, and the tracking information as soon as it becomes available.
Keep your eyes on your inbox, and know that every time I email you, it's because of something important regarding your order. So please whitelist this email address so you can get all the necessary info.

Welcome to the family, Fred!
You're going to love your product, and even more, you're going to be so happy with your decision to trust us.
You'll see why.
Your friend
Alex Clark,
Founder of Washingoal shop.

String of evasive and vague emails have followed after I sent my request for an update. No tracking number and it's been 5-6 weeks since I placed the order. I also received the email saying it was too late to cancel my order. Contacted Paypal today to start my claim.

Avoid this company. I ordered a Christmas ornament on Dec 2nd expecting it to arrive in time for Christmas. Well it showed up February 11th. After a checking in, I'd get a "it's on it's way" email response. The ornament arrived (from China) and was an inferior design to what was shown in images on their website. And it showed up completely broken as it was packed in a tight, flimsy box with no actual padding or packing materials. I contacted the seller to advise the item was received damaged and included photos. I was told they would refund me 30% only. So I used the Paypal complaint system to continue to request a refund. They recently offered me 40% but want me to at my expense send them back their broken item. So I just escalated this to Paypal and will see where that goes. As this was just a ~$23 USD item, it more about principal than it is the actual money. They are a crap company that doesn't intend to stand by their product.

When googling them (which I wish I did prior) I found this site with all these 1 star reviews, and clients hitting the exact same problem with them. Further I found an Etsy creator that actually created the product that I thought I was ordered. Why would I think that? Well because it appears Washingoal.com actually stole the imaged directly from this creator's Etsy page. Absolutely disguising practices.

If you want the real product, check out https://www.etsy.com/shop/DoubleECreations?ref=simple-shop-header-name&listing_id=******* and pay the actual creator for the real product.

You can see from my photo attached that even if the item wasn't broken, they greatly cheapened the design but had the nerve to keep up this creators photos on their website.

Do NOT place orders. They are 100-percent a scam. The addresses are all fake on their site; the buildings don't even exist.