Chris E.

Avoid this company. I ordered a Christmas ornament on Dec 2nd expecting it to arrive in time for Christmas. Well it showed up February 11th. After a checking in, I'd get a "it's on it's way" email response. The ornament arrived (from China) and was an inferior design to what was shown in images on their website. And it showed up completely broken as it was packed in a tight, flimsy box with no actual padding or packing materials. I contacted the seller to advise the item was received damaged and included photos. I was told they would refund me 30% only. So I used the Paypal complaint system to continue to request a refund. They recently offered me 40% but want me to at my expense send them back their broken item. So I just escalated this to Paypal and will see where that goes. As this was just a ~$23 USD item, it more about principal than it is the actual money. They are a crap company that doesn't intend to stand by their product.

When googling them (which I wish I did prior) I found this site with all these 1 star reviews, and clients hitting the exact same problem with them. Further I found an Etsy creator that actually created the product that I thought I was ordered. Why would I think that? Well because it appears Washingoal.com actually stole the imaged directly from this creator's Etsy page. Absolutely disguising practices.

If you want the real product, check out https://www.etsy.com/shop/DoubleECreations?ref=simple-shop-header-name&listing_id=******* and pay the actual creator for the real product.

You can see from my photo attached that even if the item wasn't broken, they greatly cheapened the design but had the nerve to keep up this creators photos on their website.