Walmart

So when you order online and make a return, it's so much more complicated that ever! First I tried returning it via fed ex. It was smooth until I got an email 5 days later from the day fed ex picked up my returns from my porch. The email stated that I haven't used the label created for me on the returned items. Like how the hell?! Made me confused, did someone just stole my returned package from my porch?! Anyways I had to call Walmart.com and confirmed it the next day. It was already processed. ( WALMART YOU GUYS NEED TO STOP SENDING USELESS EMAILS, YOURE SYSTEM IS NOT UP TO DATE)

My second return I took it to the store because I was picking some other stuff anyways. Walmart claims that it's easy as 1, 2, 3 for online returns to any store! Be AWARE to get stuck at the customer service desk for 2 hours! The associate knows NOTHING! The First Lady that helped me couldn't return it. The second lady that helped me said she returned it but the money couldn't go back to me card or she couldn't give me store credit. She gave me e- gift credit! LIES! She said it would be in my email and nothing was in my email. Turns out she never returned jack crap! She tried to scam me! She took my items and literal didn't refund me and wouldn't give me a return receipt for proof! I was no fools to walk out the store until someone gave me something for proof of return! Then this lady left for lunch and lied that she'll grab me a supervisor! Never came!

Question for WALMART: Why is online returns so damn difficult for the store to return?!
How come no one at the store level can return online items?! Clearly you guys advertise that we can go to any Walmart to return online purchases?

You guys need to train associates and tell them to stop blaming on the systems! The system NEED to generate a proof of receipt for returns! Your the only store that I run to issues for online returns!

I wish I can add a video of how ridiculous it was yesterday returning the air fryers!

I like walmart because thay are always open also atwoods is good to i go there alot if walmart only sold penis pumps thay would jave gottn a 5 star

Hello, I was harassed at Walmart in Parker, CO by employee Francis whom caused an humiliating scene in front of a few dozen people by screaming a storm of voilent vulgar words directly at me. This happened recently when Francis watched me check out at the self checkout right over my shoulder, and then harassed me for my receipt right after I finished checking out. I politely ignored Francis, but this is when he screamed a a storm of curses at me. This is the 4th offence where i was harassed like this, at this Walmart. This whole situation is unacceptable behavior for all Walmarts to not have policies in place for greeters to not harass customers. There is no policy where I am obligated to show proof of purchase, therefore Walmart is legally liable for harassment everytime they falsly acuse customers of theft by asking for proof of purchase at the door. This harassment causes uncomfortable emotional distress and makes me feel unwelcome at my public store, when in fact, it is the harassing false accusing criminals that are not welcome in society let a lone the store. If Walmart want to ask for receipts at the door they need to be doing so under a policy like Sam's club or Costco, until that policy is written, they have absolute no right harassing and false accusing paying customers such as myself, because it is illegal and Walmart should be held liable for their crimes. Also, Walmart has no right to discriminate against me and my future visits to the store, for abiding by the law and store policies and refusing to show receipts and be falsly accused and harassed, because discrimination is a crime as well, and they should be held liable for such "shadow bans" or remembering my face with hatred and resentment to make me feel unwelcome in my own Walmart.

Sal Di Marco (store 1501) in Tampa is the best, very professional very dedicated to his customers
Takes time to help and listen to customers needs

I thought it was a great deal to be able to use surveys to get a $250 gift card from Walmart using PCH surveys

After 2 missed delivery dates this product finally arrived on a non-scheduled day DAMAGED! I didn't even sign for it and they just left it. No signature that is supposedly required, hence why I took off two days to be there for the delivery. The box noticeably had been opened and returned before. The metal frame is twisted and when put together the back end is two inches from touching the ground and the wicker is unraveling around the front of the frame. Very noticeable. When I try to call Walmart to get this resolved they just keep giving me the run around and tell me that someone from corporate will get ahold of me. Four days later no one has yet to contact me back. I have emailed, called, and done there live chat, which is a joke, and still no resolution. Pilot their outsourced delivery service and Walmart distribution do not communicate with each other at all and each one bad mouths each other instead of just problem solving. This set was once again scheduled for pickup yesterday and is still here. Once again no call, no email, no follow-up. I will never shop at Walmart again. They only care about making $ and don't care about the customer at all. I have missed 3 days of work so far from all the missed delivery/pickup days just because Walmart can't figure out their logistics and would rather waste economic resources instead of making things right with their customers. Not only is this horrible customer service but it's also not environmental friendly with them shipping out damaged products and having to pick them back up. Where's the logic in that? Very disappointed in this corporation! This is my very last purchase with Walmart. I'll pay a few bucks more to more sophisticated companies who treat their customers right and have their logistics and customer service in order. It's a shame Walmart can't figure this out after so many years in businesses. They oblivious need to start by hiring people who actually know what they are doing. Quit outsourcing all your work to companies who don't care about your company. Customer service is rude, the lady lied to me on the phone saying she was a manager but when I got the review via email it showed she was just a customer service rep. I'm really not surprised that Walmart hires such dishonest people. Especially after this experience. Buyer beware if you get this item or any item damaged they will not help you out! It's all on you! I would not order from them, go someone else and pay a few bucks to a company who actual cares about their customers!

"I make several online orders a month, from various stores, but Wal-Mart.com is no longer one of them. I have been lured in several times in the past due to their often much lower prices. But saving $10 to even $50 is not worth the headache of dealing with Walmart.com's temperamental shipping department. Below are a few examples of my Walmart.com woes:

-Ordered a pop-up hamper. After the original receive by date, I received bassinet sheets. Pop-up hamper was apparently out of stock when they sold it to me. Had to return them to my local store on my own time and dime and explain multiple times what happened, since my receipt was for a hamper and I was returning sheets.

-Ordered pink sheet set. Received tan sheets with pink sticker put on them. Again, I had to return them at my own expense and explain what had happened since item didn't match my receipt.

-Ordered loft bed (same order as sheets) which I paid to arrive on a particular date. The day before expected delivery, the bed is still two states away with no sign of moving. Customer service puts a reorder in with rush delivery. Received bed 2 days later. (Their customer service is usually really good).

-Ordered photo mug with key chain as a free gift. Mug arrives, but no key chain. Contact customer service. Key chain arrives after the event I needed it for (it was a gift), but is stuck at post office due to insufficient postage. I have to pay the extra postage for my free gift. Contacted customer service and they reimbursed me.

-Ordered a car seat with blue/green print. Receive car seat with animal print. Made 4 phone calls to customer service over 2 days before getting the correct answer of how to resolve this issue. Customer service reps were nice, but the first 3 didn't know what they were talking about! Then I had to print out a label at my own expense, and wait at my house for a delivery service to pick up the wrong car seat and wait additional weeks for the correct one to be sent. Glad I ordered it months before I needed it! They ended up giving me a $10 gift card for the inconvenience, but then harassed me for months with threatening emails stating I never returned it, even though I had tracking info and confirmation that they did, and even called them for confirmation several times.

Out of the almost 20 orders I've made with Walmart.com, I've had some sort of hassle like this with 8 of them. I understand mistakes happen from time to time, but this is ridiculous! Especially since they just seem to send you whatever when an item is out of stock, as if they hope you are too stupid to notice! The prices and free shipping are tempting, but not worth it when they fail to deliver what they promise.