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WalkOnBeach is a professional swimsuit online store. We are the fashion swimsuit company for girls and women all over the world. Huge collections of bathing suits, swimsuits, beachwear, bikini, tankini, cover ups and swimdress under one roof in excellent quality at a price affordable for every customer. We promise that all of our swimsuits have high quality.
WalkOnBeach Reviews Summary
The company generally enjoys a positive reputation for its high-quality swimwear, with customers frequently praising the fit, comfort, and stylish designs. Many appreciate the seamless shopping experience and attractive promotions, such as the buy-three-get-one-free deal. However, concerns regarding customer service are prevalent, with numerous reviews highlighting issues such as slow delivery, lack of communication about order status, and challenges with the return process. Additionally, some customers expressed dissatisfaction with sizing inconsistencies, indicating that products may not cater well to all body types. Overall, while the product quality is a strength, significant improvements in customer service are needed to enhance the overall shopping experience.
This summary is generated by AI, based on text from customer reviews
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I have never received my order! I wish I had known it was coming from China. I would never have placed my order! I hope it is not another scam and I have trouble getting my money back!
I love your website! Very easy to maneuver and I like the style choice!
It was not evident obviously on the site anywhere that there is this complicated, customer – responsible return policy. Obviously, bathing suits are difficult to fit so I ordered a number of different styles presuming I would keep one or two. Unfortunately, none were the right size And the return process was not available on the website but had to be implemented through emails. I am now still waiting five days later for a return shipping label or information. Also, the 30% refund offer to keep six bathing suits that don't fit me was not liable or reasonable. Standard online customer experiences are much more Turn key in this process.
Dear Ilene,
Thank you for taking the time to share your feedback regarding your recent experience with our return process. We sincerely apologize for the frustration and inconvenience this has caused you.
We understand that our return policy was not as clearly communicated as it should have been, and we deeply regret that this lack of transparency impacted your shopping experience. Please know that your concerns are being taken seriously, and we are actively reviewing our policy to make it more customer-friendly and easier to understand.
We also apologize for the delay in providing your return shipping label. Regarding the offer to keep the items for a partial refund, we acknowledge that this was not a suitable solution in your case, and we appreciate you bringing this to our attention.
Your satisfaction is our top priority, and we are committed to improving our processes to prevent similar issues in the future. If there’s anything else you’d like to discuss or any further assistance we can provide, please don’t hesitate to reach out to us directly at service@walkonbeach.com.
We truly value your feedback and hope to have the opportunity to provide you with a better experience in the future.
Site is slow and sometimes clocks don't work. Nice products tho!
Excellent I just ordered it. It will depend on when I receive it
Dear Patricia, thank you so much for your wonderful review!
We’re happy to know you found a swimsuit you like at WalkOnBeach. Our team works hard to create high-quality designs at competitive prices, and it means a lot to see that recognized.
We’re also doing our best to make sure your order arrives on time. Meanwhile, our customer service team is always ready to assist if you need any help along the way.
We truly appreciate your support and can’t wait to see you back at WalkOnBeach soon. Wishing you a wonderful time with your new swimsuit!
I purchased 4 bathing suits and wanted to exchange them for a larger size and it's been over 10 days and NO ONE has responded to my emails (on their website and through the personal email). They have cute items but the hassle to get a response is not worth the money! Keep on looking for another site…
Dear Danielle,
We are deeply sorry to learn about the immense frustration and inconvenience you have experienced with your recent exchange request. Please accept our heartfelt apologies for the complete lack of communication and the unacceptable delay in responding to your emails. We fully understand your disappointment and take full responsibility for this failure in our service.
We want to assure you that your feedback is being taken very seriously, and we are committed to resolving this matter for you. To ensure your case receives immediate and direct attention, we encourage you to please email our dedicated customer care team at service@walkonbeach.com.
By contacting this address, you will be connected directly who can personally oversee and expedite a resolution for you. We sincerely hope for the opportunity to correct this experience and regain your trust.
Thank you for your patience and for giving us a chance to make things right.
Both of the tankini sets I ordered are very pretty and look like the photos on the website. However, it did take a long time to receive them, and when I tried them on the tops were too small. I wrote to get the return policy, but they don't want them back, you see, they have several ways to convince you to keep them. So, unless my bust gets magically smaller, these cute suits will be unused and unworn, and probably given to a family member.
Dear Melissa,
Thank you so much for your honest feedback and for taking the time to share both the positive and negative aspects of your experience. We're delighted to hear that you found the tankini sets pretty and true to the photos—that’s exactly what we aim for!
However, we’re truly sorry to hear about the delays in delivery and that the tops didn’t fit as expected. We also sincerely apologize for any frustration caused by our return policy and communication. Your comfort and satisfaction are our top priorities, and we’re disappointed that we fell short in providing a resolution that met your needs.
We truly appreciate your feedback regarding the return process—it helps us identify areas where we can improve. We’ll be reviewing our policies to ensure we offer more flexible and customer-friendly solutions in the future.
If you have any additional thoughts or would like to discuss your experience further, please don’t hesitate to reach out to us directly at service@walkonbeach.com. We’d be grateful for the opportunity to learn from this and make things right.
Wishing you sunny days and perfect fits ahead!
I agreed to receive messages but the 15% off was not applied!
I like the products and the customer service. I don't have anything more to add.
Dear Caroline,
Thank you for your lovely review! We’re so glad to know that you are happy with our swimsuits and customer service. At WalkOnBeach, we always work hard to design quality products at fair prices and make sure they look just as good as described.
Our customer service team is also dedicated to supporting every shopper with quick and caring help. It means a lot to hear that you enjoyed the experience.
We truly look forward to welcoming you back again soon. Until then, wishing you many happy moments in your new swimsuits!
I wanted to return the swimsuit for poor quality. They try to make that impossible. Put me through a back in forth email where the offered discounts to keep it, but no easy return for full refund. I finally got the address to send it to for refund, and then they stated they didn't receive it. The post office tracked it and even sent a personal email saying they picked it up. They are still playing a game with endless emails. I will dispute this on my cc bill. Poor customer service and quality. Steer clear!
Dear Terry, thank you for sharing your concerns with us.
We are truly sorry to learn about your disappointing experience with our return process and the quality of our product. This falls far below the standards we aim to maintain, and we sincerely apologize for the frustration this has caused.
Upon investigating your case, we have identified that the difficulties you encountered were primarily due to gaps in our return protocol coordination and insufficient clarity in our quality inspection standards. We recognize that these operational shortcomings resulted in the unsatisfactory experience you described, and we are taking concrete steps to streamline our processes and enhance our quality control measures.
We deeply regret that we did not meet your expectations and truly appreciate you bringing this matter to our attention. Your feedback is invaluable as we continue to improve our products and services.
At WalkOnBeach, we are committed to providing a positive experience for every customer, and we apologize again for failing to deliver that in your case.
The suit is cute and as advertised. But the size small is very large. I cannot wear it at all and want to return it but have not received directions on how to return for refund. Please help me
Dear Raylene, thank you so much for taking the time to share your feedback with us.
We truly appreciate hearing about your experience with our swimsuit. We're delighted that you found the design cute and as advertised - creating stylish, high-quality swimwear is at the heart of what we do.
At the same time, we're genuinely sorry to hear that the sizing didn't meet your expectations. Please know that we take sizing accuracy very seriously, and your feedback helps us continue to improve our products and size charts for all our customers.
For assistance with your return, we kindly ask you to contact our dedicated customer service team at service@walkonbeach.com. They'll be more than happy to guide you through the process and address any questions or concerns you may have.
Thank you again for choosing WalkOnBeach. We're here for you every step of the way.
Forgot the discount code from start of log in, wish it could have been offered again
Suits arrived in roughly 10-14 days. Quality seemed good. Sizing seemed ok on some suits. Some fabric prints were blurry, and some suits didn't fit my changing perimenopause body as well as I'd hoped so I needed to return them. The process was more complicated than most: it took several emails to receive an actual return address and customer service continued to try to convince me to keep the suits for a 30% and then a 50% discount. But they didn't fit, so I'm not sure why the attempted pressure. They also said they would not refund me if the crotch stickers were removed (they hadn't been, I literally tried them on with underwear. Also they requested crotch sticker photos before allowing g my return and giving me a return address) and I'm not sure why the hostile tone. Overall, I kept and have used and enjoy two suits. They wear well and wash well. Fabric is nice. But because of the customer service, I doubt I'd order again. Not worth the hassle. There are too many options for purchase to have someone be anything less than kind and helpful.
Dear Lisa, thank you for taking the time to share your detailed feedback—we truly value your honesty.
We’re glad to hear that two of the suits have worked well for you, and that you’re enjoying their quality, fit, and durability. It’s wonderful to know they’ve held up nicely through wear and washing!
At the same time, we sincerely apologize for the challenges you faced with the return process and any frustration caused by our communication. We never want our customers to feel pressured or inconvenienced, and we regret that your experience fell short of the smooth, supportive service we aim to provide. Your feedback about the return address delays, sticker policy, and tone of communication has been shared with our team so we can improve clarity and efficiency moving forward.
We completely understand your hesitation to order again, but we’d love the opportunity to regain your trust. If you’re open to it, we’d be happy to assist with any future purchases personally and ensure a seamless experience.
Thank you again for giving our brand a chance, and for helping us grow. Wishing you all the best!
I have debated on what to order, sizes, colors, for about a month. Luckily the web site has great code to keep my shopping cart all this time. And the was easy to navigate, there are tons of options and they are fairly priced. I'm eager to receive my order and see how the quality compares.
Order was easy. And item as expected. True to size Just beautiful
Dear Lorrie, thank you so much for your wonderful review!
We’re thrilled to hear that your order was easy to place and that the item met your expectations—especially with the perfect fit! Ensuring our customers receive stylish, high-quality swimwear that’s true to size is always our top priority, and your satisfaction means the world to us.
Your kind words motivate us to keep delivering excellence. If you ever need anything in the future, don’t hesitate to reach out—we’re always happy to help!
Wishing you many sunny days ahead in your beautiful swimwear!
Dear Kaye,
Thank you so much for your kind words and trust in us! We’re thrilled to hear that your last order met your expectations—it’s our goal to make every experience with WalkOnBeach just as delightful.
We’re passionate about offering high-quality, stylish swimwear at affordable prices, and your satisfaction is our greatest reward. Whether it’s finding the perfect fit, or answering questions, our customer service team is always happy to help—just reach out anytime.
Your support means the world to us, and we can’t wait to wow you with your next order!
It is ok so far but my final opinion will depend on how fast I get my purchase
Dear Marie, thank you for your wonderful review!
We’re thrilled to hear that you found stylish bathing suits at a great price here at WalkOnBeach. Our team is dedicated to crafting high-quality products that match both the descriptions and images, so your satisfaction means the world to us.
Rest assured, we strive to deliver every order promptly and provide exceptional service at every step. Our customer service team is always ready to assist with any questions or concerns you may have—just reach out!
We truly appreciate your support and can’t wait to welcome you back to our website soon. If you need anything further, don’t hesitate to contact us.
Unfortunately the top didn't fit. It had a poor design for bra and doesn't support a large woman well. Took a long time to arrive. The pants fit ok but in general the design wasn't good for me.
Dear Carol, thank you for sharing your honest feedback about your recent purchase.
We sincerely apologize that the bathing suit top did not provide the support or fit you expected, especially given the delay in arrival. We understand how frustrating it is when clothing doesn’t meet your needs, and we regret that the design fell short for you.
Your comfort and satisfaction are our priorities, and we’d like to make this right. If you’d like to return the set for a refund or exchange it for a different style, please let us know.
To streamline the process, you can reach our support team directly at service@walkonbeach.com with your order details, and we’ll assist you right away. We’re also sharing your feedback with our design team to improve future styles.
Thank you for giving us the chance to address this, and we appreciate your patience. We hope to serve you better in the future.
Customer service is deplorable. I ordered 3 tankinis which took nearly a month to arrive. 2of them were fine but the 3rd had all its labels cut out so there was no way to tell its size and it had obviously been worn and was at least 3 sizes too big. I was told to keep it with a 30%refund and find a tailor to alter it to fit. What planet do they live on? I'm certainly not paying for 2nd hand and defaced articles and then paying to have them altered. Boycott this dreadful firm.
Dear Carol, thank you for taking the time to share your experience with us.
We sincerely apologize for the issues you encountered with your recent order, including the delayed delivery and the unacceptable condition of one of the tankinis. We understand how frustrating this must have been, especially as the item arrived with labels removed and appeared to have been worn.
This is not the level of service or quality we aim to provide, and we deeply regret any inconvenience this has caused. While we typically offer solutions such as partial refunds for minor issues, we completely understand why altering a used or mislabeled item is not a reasonable resolution for you.
Please contact us directly at service@walkonbeach.com with your order details so we can resolve this promptly. Your satisfaction is important to us, and we appreciate your patience as we work to correct this.
Thank you for bringing this to our attention, and we hope for the opportunity to restore your trust.
I ordered 2 swimsuits on July 9th and I still have not received them nor can I get any updated shipping information but you can be sure they already charged my card.
Dear Cecily, we are sorry for this inconvenience and empathize with your frustration but we are happy to look into this matter.
I completely understand your concern regarding the status of your order. I want to assure you that addressing this issue is our top priority. I apologize for any inconvenience this delay may have caused.
Rest assured, I have personally escalated this matter to our fulfillment team. We are diligently working on expediting the process to ensure your order is processed and shipped at the earliest. I will keep a close eye on the situation and update you promptly.
Your patience and understanding during this time are greatly appreciated. If you have any further questions or need additional assistance, please feel free to reach out to me directly. Your satisfaction is our utmost priority, and we are committed to making this right for you.
If you run into any issues, feel free to drop us an email at service@walkonbeach.com
I like to order tops and bottoms separately but otherwise a great shopping experience.
I received two swimsuits, one does not fit right and it is not the color I ordered, I need to return it, how do I go about doing that! I need send a email but no answer…
Dear Sandra, thank you for reaching out to us about your recent order.
We sincerely apologize for the inconvenience caused by the incorrect color and fit of your swimsuit, as well as the delay in responding to your email. This is certainly not the level of service we aim to provide.
We truly appreciate you bringing this matter to our attention. Your feedback is invaluable in helping us improve our products and customer experience. Please know that we are currently reviewing our quality control and communication processes to prevent such issues in the future.
Our team is committed to making this right for you. We've escalated your case and will ensure you receive a prompt response regarding your return request. For issues concerning orders and purchase, please contact: service@walkonbeach.com
It was hard for me to navigate styles and when I put in my sizes it didn't transfer correctly to my order
Dear Carolyn, thank you for sharing your feedback about your recent ordering experience.
We sincerely apologize for the confusion you encountered while navigating our styles and the sizing issue during checkout. This is certainly not the level of service we aim to provide, and we truly appreciate you bringing it to our attention.
Our team is actively working to improve the website’s functionality to ensure a smoother and more intuitive shopping experience. Your input helps us identify areas where we can do better, and we’re committed to making the necessary adjustments.
We’d be happy to help resolve any issues with your current order or provide guidance for future purchases. To assist you further, please don’t hesitate to reach out to us at service@walkonbeach.com.
There is no way to track it or anything I am a bit confused know that you are amazing and God is huge and has a plan for you and loved you since the beginning you are his run to him in the name of our lord Jesus Christ he is calling you I say pick up the phone
Dear Nicholas, thank you for sharing your concerns about your order.
We sincerely apologize for the difficulty you experienced in tracking your swimsuit delivery. We understand how important it is to have clear updates about your purchase, and we regret any frustration this may have caused.
Our team is ready to assist you in checking your shipment status immediately. For faster support, kindly email us your order details. We will provide you with a prompt update and ensure this matter is resolved to your satisfaction.
We appreciate your patience and understanding. Please don't hesitate to reach out if you need any further assistance. You may contact us at: service@walkonbeach.com.
The product was delivered on time and is well made. The size is accurate as stated.
Dear Liz, thanks for your great review.
It's glad to know that you found nice bathing suits at a good price at WalkOnBeach. WalkOnBeach is striving to make excellent products with competitive price. Our design department works hard to make swimsuits as consistent as pictured and described.
We're also doing our best to deliver each package within the promised time frame. Meanwhile, we are aiming to provide the best service to all customers. Our customer service team is working hard to help all of our customers solve their problems in a timely manner. We really can't wait to welcome you back to our website.
Thank you again for your support! If you need any further assistance, please contact us.
The suit looks of poor quality. It appears as if it's been worn before and washed in a machine, some of the ends are curled. Also, there are no tags on it.
Dear Gloria, thank you for sharing your concerns with us.
We sincerely apologize for the disappointing quality of your swimsuit and any frustration this has caused. This is certainly not the standard we strive to deliver, and we truly appreciate your honest feedback.
We take quality control very seriously and are immediately investigating this issue with our production team to prevent similar occurrences in the future. The condition you described is unacceptable, and we’d like to make this right for you.
To resolve this, we’d be happy to offer you a refund or a replacement—whichever you prefer. Please contact our support team at service@walkonbeach.com with your order details, and we’ll handle this promptly.
Your satisfaction is our priority, and we hope to have the opportunity to restore your confidence in our brand. Thank you for giving us the chance to improve.
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Dear Denise,
Thank you for bringing this to our attention, and please accept our sincerest apologies that your order has not yet arrived. We truly understand your concern and frustration, and we are very sorry for the inconvenience and disappointment this situation has caused.
We are truly sorry for the time and effort this has cost you, and for the clear disappointment we have caused. This is not the standard of service we wish to provide, and we are taking immediate steps to address this situation internally.
Your concern is very important to us, and we are currently looking into the status of your shipment to provide you with a clear update. We are also reviewing our shipping notifications to improve clarity for our customers in the future.
We appreciate your patience and understanding as we work to resolve this. If you have any further questions, please feel free to contact us at service@walkonbeach.com.