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WalkOnBeach is a professional swimsuit online store. We are the fashion swimsuit company for girls and women all over the world. Huge collections of bathing suits, swimsuits, beachwear, bikini, tankini, cover ups and swimdress under one roof in excellent quality at a price affordable for every customer. We promise that all of our swimsuits have high quality.
WalkOnBeach Reviews Summary
The company generally enjoys a positive reputation for its high-quality swimwear, with customers frequently praising the fit, comfort, and stylish designs. Many appreciate the seamless shopping experience and attractive promotions, such as the buy-three-get-one-free deal. However, concerns regarding customer service are prevalent, with numerous reviews highlighting issues such as slow delivery, lack of communication about order status, and challenges with the return process. Additionally, some customers expressed dissatisfaction with sizing inconsistencies, indicating that products may not cater well to all body types. Overall, while the product quality is a strength, significant improvements in customer service are needed to enhance the overall shopping experience.
This summary is generated by AI, based on text from customer reviews
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I bought an item on the site with ending. De. The parcel came from China. The quality was very good, but I wanted to send it back because it didn't fit. After writing, they offered me to keep it and to recieve a "discount". I wrote back and ask about the amount. The offer was 5 Euro. I wrote back weather to send me 10 Euro or to send me de return address. It came a new offer of 6 Euro. I wrote back again, that I wanted to return it. These mails back and forward were during over a week … The address came: I had to send it back to the USA (to my debit) … The price for a package from Switzerland is 40 Euro! I asked to send me in that case the 6 Euro back. The offer of 6 Euro immediately came back - thank you. But after all, that was the first time I ordered here and it will be the last time. Besides it is an ecological nonsense to ship parcels around the world.
Horrible company. I have emailed 5 times and have not received information on my return request. I intend to go to the better business bureau
Hi, sincerely apologize for your inconvenience. We are very sorry that we did not satisfy you in customer service. We will continue to improve and be able to respond to your needs in a timely manner. We look forward to our swimsuits to satisfy you!
Did not realize you can not reac customer service by phone. Have been waiting 8 days for an update on status. Was supposed to ship in 3-7 days. No response to email sent regarding status. Not happy
We are sorry for the inconvenience caused to you, We will improve our service quality and strive to satisfy customers. I will solve your problem now.
To whom it may concern: I'm disappointed with my purchase of 2 tankinis. I feel the tops are not made very well. The bottoms are fine. Also, since ordering from this company I keep getting small charges on my credit card. Very unhappy about that! If it wouldn't cost so much and take so long I would return them and hope to get a full refund!
Sincerely, Krystal
DO NOT PURCHASE FROM THIS COMPANY! I purchased two swimming suits and paid for express shipping. When I did not receive shipping info I contacted them to ask when my order would be shipped. I received a message that it had been shipped to a city three hours from my home and I would need to pick it up at the post office there or it would be destroyed. I don't think it was shipped at all.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are sorry for the inconvenience caused to you, We will improve our service quality and strive to satisfy customers. We will also try our best to improve our return method to make it more convenient for customers.