I placed two orders on February 10 and March 11. Neither of them have arrived. The February order said "processing" for weeks before I reached out and they said that one of the items was out of stock so the entire order was just waiting (the item does NOT say out of stock online at all, I looked). I asked to cancel the supposedly out of stock item and ship the rest. The order has said "shipped" for days now but hasn't arrived yet, and when I track it, it hasn't moved at all from the original location. The March order still says processing as well, 8 days later, even though they advertise shipping in 3 days. I came online to look at the shipping reviews and a lot say that people never received their items. Is this site a scam then? I reached out to customer service and they responded, but haven't issued a refund for the out of stock item yet and I haven't received anything. So I'm probably going to just tell everyone this is a scam.
I ordered several items. They took about a month to arrive which was fine as I ordered early for holiday. What fit me and I kept is ok quality for the money and is a nice design. I wanted to return items and it says to email for a return code. Despite repeated emailing I have never had any response.
Dear Gabrielle, thank you for taking the time to share your experience.
Sorry that we don't put return labels within packages currently as we stated on our website. And to make up for that, we do provide other friendly options to simplify and shorten the return process, on the premise of ensuring the rights of our customers. What's more, only with the necessary information as requested can we fulfill the refund. We would always try our best to optimize the procedure. We will keep making progress and presenting better products and services in the future.
To simplify and shorten the return process, we usually offer several options for return/exchange. Moreover, our customer service team is striving to respond to customers’ requests and resolve any issue in a timely manner. We will keep working hard. It is always a pleasure to welcome you back to our website soon.
Looking forward to seeing you again soon!
I bought a swimsuit recently in a medium. I wear a medium in everything I buy from any store and it always fits. This swim suit was too small.I wanted to return it and they only refund 50% of the cost, even if you didn't wear it. I ordered another one in a large,and the elastic on the bottoms are not fighting. Overall the quality is not good and their return policy is terrible.
Dear Donna, thanks for taking the time to review your experience. We would like to apologize for any inconvenience or dissatisfaction this may have caused.
Please give me your order information, we will deal with the return for you asap.
We are striving to achieve better quality and product performance. Our size guide is based on lots of research and accurate measurement. Most of our size are true to size, but some swimsuits would have a different fit for different body shapes. If you are not sure about the size, you can contact our customer service team. We’d be more than glad to offer customized suggestions.
In addition, we have different shipping methods for different countries, and the detailed shipping policy can be found on the “delivery” page of our website.
As a company aiming to offer the best service to all customers, WalkOnBeach usually offers several options for return/exchange, to simplify the process and meet different demands from our customers. We’ll keep working hard and live up to your expectation.
If you need any further assistance, please contact us.
It looked really good online. Not bad on me but the leg cut was not as shown in pic. The top was also longer. It was also a bit too large. I was able to put in a pleat to make it more comfortable. If I had ordered a smaller size, the bottoms would have been too small. It did come in a timely manner.
Dear Vasudha, thank you for your review.
We received your complaint and we are really sorry to bring you all the unhappy experience. We are sorry for the inconvenience caused to you, We will improve our service quality and strive to satisfy customers.
Have a nice day~
Easy to order.
Received a response from the company to my question.
Dear Sheila, thank you for taking the time to review your experience.
We take the quality of our suits very seriously. Our production department also works hard to make swimsuits as consistent as the size guide. It's glad to know we hit the mark for you. What's more, there are lots of different designs for swimsuits on our website. If you ever have any queries when buying from us, please do feel free to get in touch to discuss. We're always here to help.
Thank you again for your support! If you need any further assistance, please contact us.
Products are nice but customer service is horrible. I have requested a return address for items that I did not like over 4 times in 10 days and have only received a canned response with return address.
Hi Sarah, sorry that our customer service has not met your expectation.
Sorry that we don't put return labels within packages currently as we stated on our website. And to make up for that, we do provide other friendly options to simplify and shorten the return process, on the premise of ensuring the rights of our customers. What's more, only with the necessary information as requested can we fulfill the refund. We would always try our best to optimize the procedure. We will keep making progress and presenting better products and services in the future.
We promise to respond to every request from our customers within 24 hours, and we are also acting that way. It happens sometimes our e-mails being considered as junk mail, please kindly check your junk mailbox. If still no result, could you please share with us the e-mail address you used for contacting? It’s would be greatly appreciated if you could tell that. We’d like to try best to find what went wrong together with you.
Please give me your order email, and i will deal with this return problem for you.
Thanks for your time and kind understanding.
I ordered 3 bikinis, sadly they all didn't suit (too large). I texted the company for returning the items and they said I should return them to the USA (from Germany!) at my costs or I should keep all the items and they refund part of the money of the order. This must be a joke. Such a waste of material and human resource and the ecology! And the texts that came back were always the same, they didn't reply to my questions, it was like talking to a computer that was sending preformed text modules. Can't recommend this company at all! And I bet there will be no personal comment on this review again, just the one they put under all the other bad reviews too.
I have yet to receive the product or any information from the company as to where it is or when I can expect it. Consequently, I am dissatisfied with every area of the survey.
Dear Penelope, We are sorry for this inconvenience and empathize with your frustration but we are happy to look into this matter.
I just checked your order through the order system and your swimsuit has been shipped on Jun 12,2024 1:28:38 PM
You can track your order from https://www.walkonbeach.com/sales/guest/track/
The shopping methos you choose is Standard Shipping(7-15 Business Days)
Thank you for your continued support and understanding. If you need any further assistance, please contact us.
I ordered four swimsuits... all were exactly what I was expecting! I do have one that I need to return and am waiting for the instructions. All the swimsuits are good quality material. Will definitely order from here again!
Dear Patti, we are truely grateful for your 5-star rating!
That's how much your review means to us all. We all love what we do. So your feedback gives us all tremendous happiness and encouragement to continue working hard because it tells us that we are doing something right.
WalkOnBeach strives to offer efficient logistcs services. Glad to know we have met your expectation! WalkOnBeach is also committed to providing quality products with nice fit. Your recognition of our products and fit is greatly appreciated. We will keep up the good work and provide better products and service in the future. Come back and visit our website again soon!
If you need any further assistance, please contact us.
Website was easy to use/view. Pictures represent items well. I paid for faster shipping because I was late in ordering and really wanted the purchase for vacation. Shipping was on time. Just a bit disappointed to find out purchase/shipment was from China
Dear Stacy, thanks for the 5-star review.
It's nice to know that you found nice swimsuits at a good price from WalkOnBeach. We are striving to make excellent products with competitive price. Our customer service team works hard to help all of our customers solve their problems in a timely manner. Moreover, WalkOnBeach usually offers several options for return/exchange, to simplify the return process and meet different demands from our customers. Glad to know that you loved the overall experience.
We do dedicate ourselves to put customer satisfaction as a top priority and we are also working hard to ensure every customer get packages within the promised time limitation. In addition, WalkOnBeach aims to provide customers with products of beautiful style and affordable price.
If you need any further assistance, please contact us.
If you are not planning to return any items that you order whether you like them or not then this is the place for you. However, if you are expecting to be able to return the items that don't fit then you are in for a ride. The refund policy clearly states to email customer service for a return authorization and a return address to complete your refund. However, instead of receiving those two items you will first receive an email asking you to please accept 20% refund and keep the item when you refuse that, you will be sending another email asking to accept 35% refund and keep the item. There will never be a return authorization or a return address given. That is because you will be returning the items to China and the shipping is that your cost of course because it is between 20 and $40. If you are confident that The clothing will fit you or that you can resell it to someone else then you might be satisfied with this company.
Dear Leah, sincerely sorry for the unpleasant shopping experience! We will keep working hard to offer better service.
Can you give your order information, i will deal with the return process for your order.
We are striving to achieve better quality and product performance. In order to meet customers' demands, we are working hard to provide more options in styles and designs for diverse body types. We regret to know that suits did not fit you well. We will definitely share your feedback with our relevant department and do our best to optimize our design.
It is our pleasure to provide great service to our valued customers. When we receive the return requests, we usually provide several options for return/exchange to simplify the process. Our customer service team is also working hard to help all of our customers solve their problems in a timely manner. Glad to know that you are satisfied with the overall experience.
Looking forward to being of service to you again in the future.
Very happy with the product and price, and would happily recommend them for quality. Delivery needs to be improved in terms of advising when an attempted delivery was made. No notification from the delivery company and I wouldn't have known at all if I didn't constantly track my order. When it was delivered, despite being home, was left outside of the courtyard instead of walking to the door and ringing the bell. I would definitely purchase from them again.
Dear Jan, thanks for your great review.
It's glad to know that you found nice bathing suits at a good price at WalkOnBeach. WalkOnBeach is striving to make excellent products with competitive price. Our design department works hard to make swimsuits as consistent as pictured and described.
We’re also doing our best to deliver each package within the promised time frame. Meanwhile, we are aiming to provide the best service to all customers. Our customer service team is working hard to help all of our customers solve their problems in a timely manner. We really can’t wait to welcome you back to our website.
Thank you again for your support! If you need any further assistance, please contact us.
I have been trying to return/ exchange items. None of the suits fit well, and need to return some and others I wanted exchange for larger size. After three Emails they have yet to provide me with an address to make the returns. They keep trying to stall so that I am over the return dates limitations. DO NOT DO A BUSINESS WITH THIS COMPANY!
Dear Sheri, Thank you for bringing this matter to our attention.
We sincerely apologize for any inconvenience or dissatisfaction you may have experienced with our customer service. Your feedback is invaluable to us as we continually strive to improve and provide the best service possible.
Please know that we take your concerns seriously, and we are committed to addressing them promptly. We will investigate the issues you've raised and take appropriate measures to ensure that similar incidents do not occur in the future.
If there's anything specific you would like to share or if you have any further concerns, please don't hesitate to reach out to us. Your satisfaction is our top priority, and we are here to assist you in any way we can.
Thank you for your understanding and patience as we work to resolve this matter.
I was looking to buy a swimsuit and Walkonbeach offered very nice swimsuits at suspiciously low price. I knew Walkonbeach was a scam when I saw a swimsuit that I liked from a legitimate (not cheap) store, photoshoped and presented with a head of a different model at Walkonbeach at a much cheaper price. You can see that the body is identical while head and background are changed. So the chance that I will get something that is "not like on the picture" is high. I'd rather pay a bit more, but get a quality product from an honest company.
Dear Anna, sincerely sorry for the unpleasant shopping experience!
Walkonbeach has always adhered to the concept of independent design. Thank you for your doubts about our brand products. We will also urge our design team to develop more of our original swimwear products.
As a company aiming to offer the best service to all customers, WalkOnBeach usually offers several options for return/exchange, to simplify the process and meet different demands from our customers. We’ll keep working hard and live up to your expectation.
Thank you again for your support! If you need any further assistance, please contact us.
To all of you not getting good results with this company, don't hesitate to file a dispute or charge back with your credit card company. Also, please take time to report this company to the FTC. Companies like this need to be abolished.
Hi Roxanne, sorry that our customer service has not met your expectation.
We promise to respond to every request from our customers within 24 hours, and we are also acting that way. It happens sometimes our e-mails being considered as junk mail, please kindly check your junk mailbox. If still no result, could you please share with us the e-mail address you used for contacting? It’s would be greatly appreciated if you could tell that. We’d like to try best to find what went wrong together with you.
Thanks for your time and kind understanding.
First time customer! Customer support is horrible! Beware
Dear Karen, thank you for taking the time to share your concerns regarding our return policy. We genuinely understand your dissatisfaction and appreciate your feedback.
We sincerely apologize for any discrepancy you've noticed between our garments and the model images.
Ensuring customer satisfaction is paramount to us, and we take all feedback seriously. We will carefully review your points and assess our return policy to ensure it aligns with our commitment to providing exceptional service.
If you have any further questions or suggestions, please don't hesitate to reach out. We are here to address your concerns and improve our services to better meet your needs.
Once again, we appreciate your feedback and look forward to serving you better in the future.
Great prices! First time ordering will follow up after mdse recd!
This is a rip off, they have phone number on their website that connects to a woman who is not associated with them and has had to leave a recorded message stating this as many ripped off customers contacting her. They have not sent my items and it's been a month, I have phoned and it's the wrong number and I have emailed repeatedly to no avail. If I could give zero stars I would.
Dear Anita, please accept our sincere apology for bringing you an unpleasant shopping experience.
Firstly, we’re sincerely sorry that the item didn't fit you well. The size chart is based on accurate measurements of most women's bodies. Meanwhile, we have sent the information to related departments. Hope the size guide can be more helpful soon. By the way, you can also send our customer service a request next time when you’re not sure about the size. We’d be more than glad to offer customized suggestions.
In addition, we do dedicate ourselves to putting customer satisfaction as a top priority and striving to help all of our customers reply to their requests in a timely manner. To meet different demands from our customers, WalkOnBeach offers several options for return/exchange, to simplify/shorten the process. We will keep making progress and presenting better products and services in the future.
Please give me your order email, we will contact with you today.
If you need any further assistance, please contact us.
I described my experience. Placed order only to learn items out of stock.
Dear Flanagan, thanks for taking the time to review your experience. We would like to apologize for any inconvenience or dissatisfaction this may have caused.
We apologize for the inconvenience, but it seems that the swimwear you're interested in is currently out of stock. We're actively working to replenish our inventory, so please check back with us soon or explore our other available options. If you have any specific preferences or questions, feel free to let us know, and we'll do our best to assist you further. Thank you for your patience and understanding.
Thank you for bringing this matter to our attention. We value your business and are dedicated to making things right for you.
Items ordered and paid for. Paid extra for express shipping. No communication from them. When I chased my order, I was only then informed items out of stock. They offered different pattern. I asked for entire order to be cancelked and all money refunded. Still waiting after another week.
Dear Kate, thanks for your 5-star rating.
It is our pleasure to provide great product and service to our valued customers. WalkOnBeach is striving to make high quality products with perfect fit. Our design department is working hard to keep our products consistent with the size guide. Meanwhile, we’re doing our best to deliver each package within promised time limitation. We’ll keep working hard and live up to your expectation.
Looking forward to being of service to you again in the future. If you need any further assistance, please contact us.
The order arrived super quick, which was great, but that was where the service ended. I ordered 2 items, a skirt and a bandeau one piece. The skirt is fine, but the one piece is a shocker... has no tape or elastic at all around the top, so doesn't stay up! And the shape is terrible, as though it's been cut out without a pattern. I have followed the process to request a refund, and have not received a reply to either of my 2 emails. These products are clearly knock-offs, cheap, but hit and miss as to quality...
Dear Julianne, sincerely sorry for the unpleasant shopping experience!
We promise to respond to every request from our customers within 24 hours, and we are also acting that way. It happens sometimes our e-mails being considered as junk mail, please kindly check your junk mailbox. If still no result, could you please share with us the e-mail address you used for contacting? It’s would be greatly appreciated if you could tell that. We’d like to try best to find what went wrong together with you.
Please give me your order information, we will contact the customer to ask if they received the email and will process your refund as soon as possible.
Thanks for your time and kind understanding.
Overview
WalkOnBeach has a rating of 3 stars from 390 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with WalkOnBeach most frequently mention customer service, credit card and return address. WalkOnBeach ranks 15th among Swimwear sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Charity, thank you for bringing your concern regarding our transportation times to our attention. We sincerely apologize for any inconvenience this may have caused you.
We are committed to providing the best service possible and are actively reviewing our transportation processes to identify areas where we can improve and expedite delivery times.
Your feedback is invaluable to us, and we appreciate the opportunity to address your concerns. Please rest assured that we are working diligently to ensure a more efficient and timely transportation service in the future.
If you run into any issues, feel free to drop us an email at service@walkonbeach.com