Taking my order too long and not good customer service. One day they asked me if I wanted to wait because it was on back order. The next day they said it shipped out and still have not received my order.
I was looking for a swimsuit to use to go on vacation. Their suits were definitely in my price range. The ones i dejected were too big in the bust, probably my fault becaue i didnt pay close attention to the size chart. They were cute on the model in the app, but my body isn't quite model material. Anyway, i started the return process, which is a bit more complicated than most. So I am still waiting to complete it. You might have better luck.
Dear Marilyn, thank you for your feedback and your lovely words about our bathing suits.
WalkOnBeach aims to provide customers with high-quality, beautiful style and low-cost products. We take pride in giving outstanding service to each customer and are committed to providing them with products of better cost performance. In addition, WalkOnBeach embraces different figures. We’ve spent years designing and perfecting the fit for diverse body types. If you are not sure about your size, you can send a request to our customer service, they’d be more than glad to offer customized suggestions.
It’s also our honor to have your recommendation. If you need any further assistance, please contact us.
Trying to return an order that was most definitely miss sized! Every item that I ordered was marked XL and were likely XS or child size. I am trying to start a return but it is very strange that they don't provide quick and easy instructions. I am against a timeline and need to do this ASAP and I followed their instructions which was to email them for returns and they are not responding with an address to ship returns. I'm starting feel something is fishy here. If I do not receive a full return and a response soon, I will dispute the charge and take it all the way to arbitration. Customers cannot be liable for lack of cooperation from a merchant to return items.
Dear Kimberly, we are sorry for this inconvenience and empathize with your frustration but we are happy to look into this matter.
You can find our RETURN POLICY by click https://www.walkonbeach.com/return-policy.html
Return/Exchange Process
A. All return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging. If not, the buyer is responsible for all incurred fees and there will be no refund.
B. Items can be returned or exchanged within 30 days from the delivered date. Note that overdue requests may not be accepted.
C. Return shipping fees are at the customer's own expense.
D. We do not accept returned items that were sent back directly without notifying us first.
E. If your package is missing products, or it is damaged, please keep the outer package so we can check the information. Otherwise, we can't help you.
As a company aiming to offer the best service to all customers, WalkOnBeach usually offers several options for return/exchange, to simplify the process and meet different demands from our customers. We’ll keep working hard and live up to your expectation.
Thank you again for your support! If you need any further assistance, please contact us.
Good shopping experience on website. Site is easy to navigate. All URLs and search functions working. Was surprised to see that Switzerland was in the top list for shipping countries and that the Cantons were listed in a drop-down. Also appreciated that I did not have to create an account in order to finalise purchase. The product was shipped from Belgium to Switzerland
Dear Frances, thanks for your great review.
It's glad to know that you found nice bathing suits at a good price at WalkOnBeach. WalkOnBeach is striving to make excellent products with competitive price. Our design department works hard to make swimsuits as consistent as pictured and described.
We’re also doing our best to deliver each package within the promised time frame. Meanwhile, we are aiming to provide the best service to all customers. Our customer service team is working hard to help all of our customers solve their problems in a timely manner. We really can’t wait to welcome you back to our website.
Thank you again for your support! If you need any further assistance, please contact us.
Te worst place I have ever dealt with to return an item they will not let you return keep the item will give you 30% off I don't want then tsake pictures of them will give you 50% off and it say's easy returns not it's not will never buy from them again!
Dear Betty, thank you for taking the time to share your concerns regarding our return policy. We genuinely understand your dissatisfaction and appreciate your feedback.
Ensuring customer satisfaction is paramount to us, and we take all feedback seriously. We will carefully review your points and assess our return policy to ensure it aligns with our commitment to providing exceptional service.
If you have any further questions or suggestions, please don't hesitate to reach out. We are here to address your concerns and improve our services to better meet your needs.
Once again, we appreciate your feedback and look forward to serving you better in the future.
So easy to shop lots of varieties.
Wasn't happy with customer service. I had to chase up my order only to find out 2 of item I ordered were out of stock… and then when I did receive my order it was the wrong suit…
Can't get in contact with anyone to get this changed… very frustrating….!
Dear Melina, sorry that our customer service has not met your expectation.
We promise to respond to every request from our customers within 24 hours, and we are also acting that way. It happens sometimes our e-mails being considered as junk mail, please kindly check your junk mailbox. If still no result, could you please share with us the e-mail address you used for contacting? It’s would be greatly appreciated if you could tell that. We’d like to try best to find what went wrong together with you.
We will reply your emails within 3 days due to lot's of emails these days. So sorry for the inconvenience.
Thanks for your time and kind understanding.
So easy to shop lots of varieties..
Your website would not accept my credit card. I had a very difficult time. You sent me a discount code which I tried to use and it would not accept that so I missed the 5% off that you sent me. Disappointed. I hope your products are worth it.
If you can apply the 5% discount code you sent me (EMLwR2R8)
That would help my experience. Can't even send this message as your website does not respond when I hit my enter button?
We are sorry for the inconvenience caused to you, Our customer service staff will contact you, you can tell the staff if you have any questions, and we will definitely help you solve them.
Your website would not accept my credit card. I had a very difficult time. You sent me a discount code which I tried to use and it would not accept that so I missed the 5% off that you sent me. Disappointed. I hope your products are worth it.
If you can apply the 5% discount code you sent me (EMLwR2R8)
That would help my experience. Can't even send this message as your website does not respond when I hit my enter button?
I needed to make a return and the process was fairly simple and the response time was good. The selection of suits is really great, but be warned that they run quite small. I always take an XS, and one of the tops of the suits I received looked like it was for a child. I was then sent a Small and that was still a little on the small side. For reference I am 5' 3" take a size 2 and I am small chested and not curvy.
Dear Heather, thank you for reaching out to us regarding the sizing issue you encountered with our products.
We sincerely apologize for any inconvenience this may have caused you. Ensuring the accuracy and consistency of our sizing is a top priority for us, and we take your feedback very seriously.
To assist you further, could you please provide us with more details about the specific sizing discrepancy you experienced? This will help us investigate the issue thoroughly and take appropriate measures to address it.
Additionally, if you would like to exchange the item for a different size or receive a refund, please let us know, and we will be more than happy to assist you with that process.
Once again, we apologize for any inconvenience, and we appreciate your patience and understanding as we work to resolve this matter for you.
Super easy to shop, lots of great selections and sizes. I am really happy with my purchase. The suit seems to be good quality and it is really pretty. Suits fit true to size. I am 59,5'6", 185 and the lg fit me great
Dear Tami, thank you for the great review and for sharing your shopping experience.
Firstly, we are glad to hear that you are satisfied with our swimsuits. WalkOnBeach aims to provide customers with nice design and high quality products. We take every single customer seriously and are also committed to providing all WalkOnBeach customers with comfortable fit and secure design which meets customers' needs.
Secondly, we are also glad to hear your recognition of our return policy. To meet different demands from our customers, WalkOnBeach offers several options for return/exchange, to simplify/shorten the process. Gladly to know that works.
Thank you again for your support! If you need any further assistance, please contact us.
I bought a swimsuit from the UK site which I then asked to return. They asked me to post it tracked delivery to the USA, which would have cost more than the item. Then they suggested they would refund it if I cut it into pieces and sent them a photo first. Eventually I had a refund of £8 for a £22 item. I will not use again.
Dear Clare, thank you for taking the time to share your experience at our shop.
Firstly, we’re sincerely sorry that the item didn't fit you well. The size chart is based on accurate measurements of most women's bodies. Meanwhile, we have sent the information to related departments. Hope the size guide can be more helpful soon. By the way, you can also send our customer service a request next time when you’re not sure about the size. We’d be more than glad to offer customized suggestions.
In addition, we do dedicate ourselves to putting customer satisfaction as a top priority and striving to help all of our customers reply to their requests in a timely manner. To meet different demands from our customers, WalkOnBeach offers several options for return/exchange, to simplify/shorten the process. We will keep making progress and presenting better products and services in the future.
If you need any further assistance, please contact us.
I have emailed *******@walkonbeach.com several times now to return one of my items, and there has been no response with instructions for return. I do not recommend purchasing from this site unless you are 100% sure you do not want to return any of your items. Very disappointed!
Dear Karen, we are sincerely sorry for what happened.
I just checked our customer service email and found that we already replied to your email, the reply was Mon, Aug 14,9:53 AM. Please check your email to confirm the contents.
WalkOnBeach aims to provide customers with high-quality, beautiful style and low-cost products. We take pride in giving outstanding service to each customer and are committed to providing them with products of better cost performance. In addition, WalkOnBeach embraces different figures. We’ve spent years designing and perfecting the fit for diverse body types. If you are not sure about your size, you can send a request to our customer service, they’d be more than glad to offer customized suggestions.
If you need any further assistance, please contact us.
Love that you can see fronts and backs of the suits on line
I was looking for women swimsuits with boy style shorts and couldn't find anything in the local store. Then I came across Walkonbeach.com, and immediately found great variety of styles, including the shorts I was looking for. The colors are amazing and the fabric patterns are interesting too. My parcel arrived in a week, which is great during this pre-Christmas rush. The quality of the fabric is good, it is solid and stretchy, and resembles women tennis wear. All seams are well done and tidy. Highly recommend this seller. Prices are very competitive too. I would have given it 6 stars and f there was such rating.
Dear Natalia, thanks for your great review.
It's glad to know that you found nice bathing suits at a good price at WalkOnBeach. WalkOnBeach is striving to make excellent products with competitive price. Our design department works hard to make swimsuits as consistent as pictured and described.
We’re also doing our best to deliver each package within the promised time frame. Meanwhile, we are aiming to provide the best service to all customers. Our customer service team is working hard to help all of our customers solve their problems in a timely manner. We really can’t wait to welcome you back to our website.
Thank you again for your support! If you need any further assistance, please contact us.
I like the selection. I didn't have to spend much time looking for what I was interested in. Great colors and very competitive pricing.
I was a new customer, had problems from the beginning with communication, it took them a long time to respond to my queries, in the end after a lot of stress they had to refund as they couldnt deliver the item. A lot of my stress could have been allieviated had they responded promptly. No discount offer as a new customer to encourage me back or anything. Wont use them again
Dear linda, thanks for taking the time to review your experience. We would like to apologize for any inconvenience or dissatisfaction this may have caused.
We promise to respond to every request from our customers within 24 hours, and we are also acting that way. It happens sometimes our e-mails being considered as junk mail, please kindly check your junk mailbox. If still no result, could you please share with us the e-mail address you used for contacting? It’s would be greatly appreciated if you could tell that. We’d like to try best to find what went wrong together with you.
As a company aiming to offer the best service to all customers, WalkOnBeach usually offers several options for return/exchange, to simplify the process and meet different demands from our customers. We’ll keep working hard and live up to your expectation.
If you need any further assistance, please contact us.
Ordered two bathing suits; paid extra for expedited shipping. A week after I ordered both, I had not seen where they had shipped yet, so I reached out. Was informed at that point that one of my bathing suits was out of stock. I feel like that is something that could've been reflected on the website when I ordered it and I would've chosen a different bathing suit. At that point I chose a replacement and confirmed that I wanted to keep the expedited shipping. Unfortunately, I still would not have received the order in time, even with express shipping, so I wound up canceling it.
Dear Elizabeth, thank you for your great review and support.
It’s glad to know that you choose our products. We are striving to provide high quality products with competitive price. Meanwhile, we are working hard to deliver each order in a timely manner. It is our pleasure to provide great service to our valued customers. We’ll keep working hard and live up to your expectation. We really can’t wait to welcome you back to our website.
Thank you again for your support! If you need any further assistance, please contact us.
Suits are NOT TRUE TO SIZE. Order at least 2 sizes larger than what you would normally order. The website is user-friendly. A nice variety of swimwear. I'm just glad I have backup swimwear because the 2 suits I ordered were way, way too small.
Dear Mary, thanks for your great review.
It's glad to know that you found nice bathing suits at a good price at WalkOnBeach. WalkOnBeach is striving to make excellent products with competitive price. Our design department works hard to make swimsuits as consistent as pictured and described.
We’re also doing our best to deliver each package within the promised time frame. Meanwhile, we are aiming to provide the best service to all customers. Our customer service team is working hard to help all of our customers solve their problems in a timely manner. We really can’t wait to welcome you back to our website.
Thank you again for your support! If you need any further assistance, please contact us.
The company is a fraud! They take your money and when you want to return because you don't like it, they basically say how about a 30% credit and keep it and won't give you the address to return! Buyer beware!
Dear Jackie, we are sorry to see that this experience did not meet your expectations.
Our quality-inspection team follows strict quality check to ensure each product can meet the requirements of customers. We feel regretful that one of the suits didn't work for you. The fit varies slightly for different styles. We will feed back to relevant department and work hard to optimize our design as well as size guide. There are different country sizes in our size guide for your reference.
Furthermore, as a company aiming to offer the best service to all customers, WalkOnBeach usually offers several options for return/exchange, to simplify and shorten the return process and meet different demands from our customers. Glad to know that works.
If you need any further assistance, please contact us.
So Cute! So many great suits to choose from that I had to purchase three of them.
The only thing that would improve them would to have more of a selection with underwires.
All three for true to size. Thank you!
Dear Sheila, thanks for placing your trust in us.
We are thrilled that you found nice swimsuits at WalkOnBeach. We use high quality material and we always keep abreast with the latest fashion styles. Besides, we have spent years perfecting the fit for diverse body types. If the swimsuits do not fit, we usually offer several options for return/exchange, to simplify the process and meet different demands from our customers. Our customer service team works hard to help all of our customers solve their problems in a timely manner.
It is our pleasure to have your recommendation. We will keep presenting better products and service in the future.
I would like to see some underwire instead of just padded bra cups. And some elastic underneath would have helped immensely. I have a small body with a large bust. They look amazing I was.excited to get them. NOw very disappointed
Dear Madeline, thanks for letting us know the issue and sorry that our service has not met your expectation.、
Please check the email from our customer service.
We will reply to you within 1 business day if you send us the e-mail. Please e-mail us if you have any questions about us. It's the most efficient way to get problems solved.
To simplify and shorten the return process, we usually offer several options for return/exchange. Moreover, our customer service team is striving to respond to customers’ requests and resolve any issue in a timely manner. We will keep working hard. It is always a pleasure to welcome you back to our website soon.
Thank you again for your support! If you need any further assistance, please contact us.
I would like to see some underwire instead of just padded bra cups. I have a small body with a large bust. They look amazing I am excited to get them.
My suit was out of stock. It took over a week to notify me. They wanted to ship one suit but not the out of stock one and only gave me a choice of canceling, shipping one, or waiting for the other to be restocked. Sounds reasonable but I asked if one would be shipped and the next shipped later would I be charged for 2 shippings. Got no answer. I opted to wait til 2nd suit is back in stock. Total time will be going on at least 6 weeks to receive.
Dear Paige, thank you for bringing your concern regarding our transportation times to our attention. We sincerely apologize for any inconvenience this may have caused you.
We are committed to providing the best service possible and are actively reviewing our transportation processes to identify areas where we can improve and expedite delivery times.
Your feedback is invaluable to us, and we appreciate the opportunity to address your concerns. Please rest assured that we are working diligently to ensure a more efficient and timely transportation service in the future.
If you run into any issues, feel free to drop us an email at service@walkonbeach.com
Hoping for the best. Good reviews, cute suits, hope they fit
I requested a refund and I have yet been given the address for the return. I paid for shipping with the initial purchase and was told I would have to pay to ship the swimsuit back since the vendor paid to ship me the swimsuit. My receipt shows otherwise. Then I was told I could inquire about a partial credit and keep the item. I just want a full refund including shipping costs.
Dear Judy, sincerely sorry for the unpleasant shopping experience!
To simplify and shorten the return process, we usually offer several options for return/exchange. Moreover, our customer service team is striving to respond to customers’ requests and resolve any issue in a timely manner. We will keep working hard. It is always a pleasure to welcome you back to our website soon.
Sorry that we don't put return labels within packages currently as we stated on our website. And to make up for that, we do provide other friendly options to simplify and shorten the return process, on the premise of ensuring the rights of our customers. What's more, only with the necessary information as requested can we fulfill the refund. We would always try our best to optimize the procedure. We will keep making progress and presenting better products and services in the future.
Thank you again for your support! If you need any further assistance, please contact us.
Overview
WalkOnBeach has a rating of 3 stars from 390 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with WalkOnBeach most frequently mention customer service, credit card and return address. WalkOnBeach ranks 15th among Swimwear sites.
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Hi P.J. E., sorry that our customer service has not met your expectation.
We have just contacted the after-sales staff to see if they have received your email. If you receive a reply in time; if you don’t receive it, I will reply you an email to see if there is anything you need help with.
We promise to respond to every request from our customers within 24 hours, and we are also acting that way. It happens sometimes our e-mails being considered as junk mail, please kindly check your junk mailbox. If still no result, could you please share with us the e-mail address you used for contacting? It’s would be greatly appreciated if you could tell that. We’d like to try best to find what went wrong together with you.
Thanks for your time and kind understanding.