I was so excited about these bathing suits. They look great and are at a great price. Unfortunately, I spent $90 and nothing ever arrived. I have cameras and they were not delivered. I sent an email and the response was that I shouldn't worry, they will eventually arrive (I am paraphrasing)
I am not confident I will get my order. I ordered a L size product but it didn't fit so I want to order a 2XL but there was no where to put that in my exchange order. So very confusing and now i am not sure i will get the product. It took several emails back and forth to get correct (hopefully) correct info.
Dear Ellen, thank you for reaching out to us regarding the sizing issue you encountered with our products.
We sincerely apologize for any inconvenience this may have caused you. Ensuring the accuracy and consistency of our sizing is a top priority for us, and we take your feedback very seriously.
To assist you further, could you please provide us with more details about the specific sizing discrepancy you experienced? This will help us investigate the issue thoroughly and take appropriate measures to address it.
Additionally, if you would like to exchange the item for a different size or receive a refund, please let us know, and we will be more than happy to assist you with that process.
Once again, we apologize for any inconvenience, and we appreciate your patience and understanding as we work to resolve this matter for you.
My 4 items of swimwear arrived today and I have to say they are fabulous. I ordered them on the 2nd March and they took 15 days to arrive which was within the time frame I was promised (12-18 days). I am a size 12/14 and as instructed on the size charts, I ordered a Large. They are a good fit but with me being more towards a size 12, I wouldn't want them any larger. The quality of the products are outstanding and whilst I haven't washed them yet, they appear to be great value for money. I will certainly re-order from this site again.
Dear Lindsey, thank you for your feedback and your lovely words about our swimsuits and service.
We are so happy to see that you have been enjoying your experience with us. WalkOnBeach aims to provide customers with products of nice designs, high-quality and affordable prices. To meet different demands from our customers, WalkOnBeach offers several options for return/exchange, to simplify/shorten the process. We take pride in giving outstanding service to each customer and we're overjoyed to receive your compliments and appreciation. We will keep making progress and presenting better products and services in the future. Looking forward to seeing you again soon!
To meet the demands of every customer is the goal of the whole WalkOnBeach team. We'll keep working hard. Come back and see us soon.
To whom it may concern: I'm disappointed with my purchase of 2 tankinis. I feel the tops are not made very well. The bottoms are fine. Also, since ordering from this company I keep getting small charges on my credit card. Very unhappy about that! If it wouldn't cost so much and take so long I would return them and hope to get a full refund!
Sincerely, Krystal
This company is a complete scam and should be closed down and not allowed to operate. They send defective items and refuse to refund you. Returns are to the USA and have to be paid by the customer. They have absolutely no understanding of customer service or customer rights. COMPLETE SCAM - DO NOT BUY FROM THEM EVER.
Dear Alison, thank you for taking the time to share your concerns regarding our return policy. We genuinely understand your dissatisfaction and appreciate your feedback.
Through private message communication, our company has refunded your order and has also sent an email to inform you. Please check your refund progress in time.
Ensuring customer satisfaction is paramount to us, and we take all feedback seriously. We will carefully review your points and assess our return policy to ensure it aligns with our commitment to providing exceptional service.
If you have any further questions or suggestions, please don't hesitate to reach out. We are here to address your concerns and improve our services to better meet your needs.
Once again, we appreciate your feedback and look forward to serving you better in the future.
I was impressed with the cute selection from the website. Hoping that my swimsuits arrive to me in the UK before my holiday in a couple of weeks and the sizes work too. A little worried from the reviews that returning items is not an easy process as I have just ordered about 8 items of the same size and have yet to receivecan enail confirmation other than from paypal. I am usually a size 8 or 10 uk size and 32FF so keeping my fingers crossed the selection that I ordered will fit and returning information will be user friendly.
Dear Vanessa, thank you for your feedback and your lovely words about our swimsuits and service.
We are so happy to see that you have been enjoying your experience with us. WalkOnBeach aims to provide customers with products of nice designs, high-quality and affordable prices. To meet different demands from our customers, WalkOnBeach offers several options for return/exchange, to simplify/shorten the process. We take pride in giving outstanding service to each customer and we're overjoyed to receive your compliments and appreciation. We will keep making progress and presenting better products and services in the future. Looking forward to seeing you again soon!
To meet the demands of every customer is the goal of the whole WalkOnBeach team. We'll keep working hard. Come back and see us soon.
There is alot of choices and the prices are very good.
I ordered xxl because of your chart thinking that maybe it was more of a collection for young girls. I am going on a vacation and paid extra to get it on time witch I did. But none of the bathing suits fits and it's to late for me to get the right fit in time. Very disapointed.
We are sorry for the inconvenience caused to you. For this size chart, some customers say it is very accurate, some say it is not accurate, so in general, just buy it according to your usual choice.
There is alot of choices and the prices are very good.
I bought an item on the site with ending. De. The parcel came from China. The quality was very good, but I wanted to send it back because it didn't fit. After writing, they offered me to keep it and to recieve a "discount". I wrote back and ask about the amount. The offer was 5 Euro. I wrote back weather to send me 10 Euro or to send me de return address. It came a new offer of 6 Euro. I wrote back again, that I wanted to return it. These mails back and forward were during over a week … The address came: I had to send it back to the USA (to my debit) … The price for a package from Switzerland is 40 Euro! I asked to send me in that case the 6 Euro back. The offer of 6 Euro immediately came back - thank you. But after all, that was the first time I ordered here and it will be the last time. Besides it is an ecological nonsense to ship parcels around the world.
We are sorry for the inconvenience caused to you, We will improve our service quality and strive to satisfy customers. We will also try our best to improve our return method to make it more convenient for customers.
I was given an email from a different company straight after I ordered it (Receipt #1968-5984)After a few weeks when I hadn't received my order I called the number, where I was told they put someone else's number on the email which wasn't them.
I've tried to contact walkonthebeach but nothing. So angry and embarrassed
Hi Leah, sorry that our customer service has not met your expectation.
We promise to respond to every request from our customers within 24 hours, and we are also acting that way. It happens sometimes our e-mails being considered as junk mail, please kindly check your junk mailbox. If still no result, could you please share with us the e-mail address you used for contacting? It’s would be greatly appreciated if you could tell that. We’d like to try best to find what went wrong together with you.
We’re sincerely sorry that the item didn't fit you well. The size chart is based on accurate measurements of most women's bodies. Meanwhile, we have sent the information to related departments. Hope the size guide can be more helpful soon. By the way, you can also send our customer service a request next time when you’re not sure about the size. We’d be more than glad to offer customized suggestions.
Thanks for your time and kind understanding.
I placed 2 orders, 15 Dec & 20 Dec 2023 at the Aus version of the website (walkonbeach.com.au). I knew there may be delays with Christmas & New Year.
I have received an email saying that the order from 20 Dec was dispatched and a tracking number provided, but when I put the tracking number in the link provided it says there is no item.
The 1st order still shows as "processing" - it's now 8 Jan 2024.
I sent an email to the email listed on their website but it could not be delivered.
I have sent them another message using the eform on their website.
I even checked this review website before placing the order but the 5 star reviews must be fakes. Hopefully this review will stop someone else from being scammed.
Dear Appleby, we are sorry for this inconvenience and empathize with your frustration but we are happy to look into this matter.
Please check your email. Our customer service has contacted you and you can apply for a refund.
Please allow me to show 2 options. (replacement & cancellation for the sold out item)
Firstly,if you want a replacement, Please send us the link and tell us the color and size
Secondly, we are happy to cancel the sold out item and ship the rest to you
If you need any further assistance, please contact us.
Orders placed but items not received and no response from email, website eform or messenger.
I was fine with my purchase, except that one of the swimsuits wasn't the one I ordered. I decided to keep it anyway since it is fairly close to the one I wanted since I'm planning to take them on a trip in a few days.
Dear Marsha, thanks for your great review.
It's glad to know that you got nice bathing suits at a good price at WalkOnBeach. WalkOnBeach is striving to make excellent products with competitive price. Our design department works hard to make swimsuits as consistent as pictured and described.
We’re also doing our best to deliver each package within the promised time frame. Meanwhile, we are aiming to provide the best service to all customers. Our customer service team is working hard to help all of our customers solve their problems in a timely manner. We really can’t wait to welcome you back to our website.
Thank you again for your support! If you need any further assistance, please contact us.
Great selection of swimwear; website easy to use; can't wait to get my new swimsuits.
The tankini purchased in size 8, was not constructed as pictured in the website. Neckline was a scoop neck and not as high as pictured. The bra (not removable) was located too high in the upper part of the tankini and almost reached the collar bone and useless.
Dear BJ L., thank you for taking the time to share your experience.
Your recognition of our swimsuit and products is greatly appreciated. We are sorry to know the swimsuit didn't fit you well. You can check the size guide on our product page. This will help you pick what size is best for your body type. We will keep making progress and presenting better products and services in the future. Looking forward to seeing you again soon!
Looking forward to being of service to you again in the future.
I am 5'3", 126lbs. I purchased five swimsuits in size Medium. One full suit was too small due to torso on suit was too short, one was too large, and of the remaining three they were 2 pieces and all fit except one was too large. So I think of the styles I chose I should have chosen the Small.
I liked all of the suits and feel that the quality was very nice, and the suits very stylish.
Dear julia, thanks for placing your trust in us.
We are thrilled that you found nice swimsuits at WalkOnBeach. We use high quality material and we always keep abreast with the latest fashion styles. Besides, we have spent years perfecting the fit for diverse body types. If the swimsuits do not fit, we usually offer several options for return/exchange, to simplify the process and meet different demands from our customers. Our customer service team works hard to help all of our customers solve their problems in a timely manner.
It is our pleasure to have your recommendation. We will keep presenting better products and service in the future.
Easy website navigation and easy checkout. I ordered 2 swimsuits - both size XL (I am size 14/16 - pear shaped). One swimsuit top fit perfectly and had great structure/quality. While one swimsuit top was way too big. Fit more like size 1X or even 2X!
Dear Kim, thanks for your great review.
It's glad to know that you found nice bathing suits at a good price at WalkOnBeach. WalkOnBeach is striving to make excellent products with competitive price. Our design department works hard to make swimsuits as consistent as pictured and described.
We’re also doing our best to deliver each package within the promised time frame. Meanwhile, we are aiming to provide the best service to all customers. Our customer service team is working hard to help all of our customers solve their problems in a timely manner. We really can’t wait to welcome you back to our website.
Thank you again for your support! If you need any further assistance, please contact us.
First time trying this company! Ordering was easy. I liked the look of the bathing suit on line but I'm not crazy about the material now that I received it! It's also not the right size
Dear Debbie, thank you for your feedback and your lovely words about our swimsuits and service.
We are so happy to see that you have been enjoying your experience with us. WalkOnBeach aims to provide customers with products of nice designs, high-quality and affordable prices. To meet different demands from our customers, WalkOnBeach offers several options for return/exchange, to simplify/shorten the process. We take pride in giving outstanding service to each customer and we're overjoyed to receive your compliments and appreciation. We will keep making progress and presenting better products and services in the future. Looking forward to seeing you again soon!
To meet the demands of every customer is the goal of the whole WalkOnBeach team. We'll keep working hard. Come back and see us soon.
I bought 3 swimsuits in February 2023 and paid for quick delivery. I contacted customer service through their website multiple times about a missing order and have not received a response. So I am sure I will never receive or get a refund. DO NOT BUY FROM THIS COMPANY.
Dear Beckie, please accept our sincere apology for bringing you an unpleasant shopping experience.
Can you give me your order information, we will deal with your order asap.
We promise to respond to every request from our customers within 24 hours, and we are also acting that way. It happens sometimes our e-mails being considered as junk mail, please kindly check your junk mailbox. If still no result, could you please share with us the e-mail address you used for contacting? It’s would be greatly appreciated if you could tell that. We’d like to try best to find what went wrong together with you.
Thanks for your time and kind understanding.
Shopping was nice and straightforward, company representatives were courteous and helpful, and products are attractive and amazingly reasonable!
Dear Florence, thank you for your feedback and your lovely words about our swimsuits and service.
We are so happy to see that you have been enjoying your experience with us. WalkOnBeach aims to provide customers with products of nice designs, high-quality and affordable prices. To meet different demands from our customers, WalkOnBeach offers several options for return/exchange, to simplify/shorten the process. We take pride in giving outstanding service to each customer and we're overjoyed to receive your compliments and appreciation. We will keep making progress and presenting better products and services in the future. Looking forward to seeing you again soon!
To meet the demands of every customer is the goal of the whole WalkOnBeach team. We'll keep working hard. Come back and see us soon.
The website of this company looks legitimate and even receiving my items went smoothly. However, after ordering $200 worth of bathing suits, and trying to return the ones that didn't fit—this is where it got wild. Multiple e-mails back and forth requesting photos of the liners still being in bathing suit bottoms, waiting almost a week for their responses, them trying to convince me to keep the items for a lessor percentage refund, and me still saying that I wanted them to uphold the return policy on their website and I wanted to return the items. They finally give me a return address, and say it's up to me to give a confirmation when it arrives so that they can confirm they received it. Another week of waiting on their reply once it is received. They actually agree to send a refund…then crickets. They say to wait up to 12 days, then 30 days if I still don't receive it. Crickets…never received anything, PayPal denies my dispute after a very detailed e-mail chain, and now I'm out at least $100. Do not purchase from this company unless you have money to throw away.
Dear Mary-Claire, thanks for letting us know the issue and sorry that our service has not met your expectation.
You can find our RETURN POLICY by click https://www.walkonbeach.com/return-policy.html
Return/Exchange Process
A. All return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging. If not, the buyer is responsible for all incurred fees and there will be no refund.
B. Items can be returned or exchanged within 30 days from the delivered date. Note that overdue requests may not be accepted.
C. Return shipping fees are at the customer's own expense.
D. We do not accept returned items that were sent back directly without notifying us first.
E. If your package is missing products, or it is damaged, please keep the outer package so we can check the information. Otherwise, we can't help you.
As a company aiming to offer the best service to all customers, WalkOnBeach usually offers several options for return/exchange, to simplify the process and meet different demands from our customers. We’ll keep working hard and live up to your expectation.
Thank you again for your support! If you need any further assistance, please contact us.
ORDERED XL EVEN THOUGH I WEAR A LARGE. TANKINIS THAT I ORDERED WERE TOO SMALL AND BOTTOMS WERE TOO LOOSE. WHEN ASKING ABOUT RETURNING THE ITEMS, IT IS CLEAR THAT YOU ALL WILL DO ANYTHING TO PREVENT A CUSTOMER RETURNING PRODUCT. IT WAS TERRIBLE SERVICE. I WILL NOT ORDER FROM THIS COMPANY AGAIN.
Dear Sherrie, thank you for bringing this to our attention. We sincerely apologize for any discrepancy you've noticed between our garments and the model images.
Ensuring our products meet our customers' expectations is of utmost importance to us. We appreciate your feedback and will certainly investigate this matter further to address any inconsistencies.
If you have any specific concerns or would like to provide more details, please feel free to share them with us. We are committed to ensuring your satisfaction with our products.
Thank you for your understanding and patience.
Would love to see more colors in swimsuit bottoms.
This company sells cheap inferior swimwear. Photos are misleading. Returning is a scam. They will ask you for £5.99 to return... and guess what? You never get your refund! Beware!
Dear Kenneth, thank you for taking the time to share your experience at our shop.
Firstly, we’re sincerely sorry that the item didn't fit you well. The size chart is based on accurate measurements of most women's bodies. Meanwhile, we have sent the information to related departments. Hope the size guide can be more helpful soon. By the way, you can also send our customer service a request next time when you’re not sure about the size. We’d be more than glad to offer customized suggestions.
In addition, we do dedicate ourselves to putting customer satisfaction as a top priority and striving to help all of our customers reply to their requests in a timely manner. To meet different demands from our customers, WalkOnBeach offers several options for return/exchange, to simplify/shorten the process. We will keep making progress and presenting better products and services in the future.
If you need any further assistance, please contact us.
Overview
WalkOnBeach has a rating of 3 stars from 390 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with WalkOnBeach most frequently mention customer service, credit card and return address. WalkOnBeach ranks 15th among Swimwear sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Michele, thanks for taking the time to review your experience. We would like to apologize for any inconvenience or dissatisfaction this may have caused.
Your Order have been Dispatched on Jun 9,2023 2:07:53 PM
Have been Completed on Jun 24,2023 1:45:35 PM.
You choose the free Shipping (12-18 Business Days)
We delivered your swimsuit within the stipulated time.
We’re also doing our best to deliver each package within the promised time frame. Meanwhile, we are aiming to provide the best service to all customers. Our customer service team is working hard to help all of our customers solve their problems in a timely manner. We really can’t wait to welcome you back to our website.
Thank you again for your support! If you need any further assistance, please contact us.