The last email I received was a label was created on 5/7. Today is 5/17 and still didn't receive any additional emails. Going back to tracking saying to be delivered 5/19.
Like the styles and pricing...not sure of the fit and sizing.
Easy. But had a long wait for the product to arrive. After reading other reviews I was really worried. I had no return issues as my bathers were good. But others have. Be wary and use PayPal.
Dear Deborah, thank you for taking the time to give us feedback.
Firstly, we are glad to hear that you are satisfied with our swimsuits. WalkOnBeach aims to provide customers with nice design and high quality products. We take every single customer seriously and are also committed to providing all WalkOnBeach customers with comfortable fit and secure design which meets customers' needs.
Secondly, we’re an online store based in US. Except the warehouse in US, we do have other warehouses elsewhere like China. Meanwhile, we stick to uniform standard to guarantee the quality, no matter where the suits come from.
Third, we promise to respond to every request from our customers within 24 hours, and we are also acting that way. It happens sometimes our e-mails being considered as junk mail, please kindly check your junk mailbox. If still no result, could you please share with us the e-mail address you used for contacting? It’s would be greatly appreciated if you could tell that. We’d like to try best to find what went wrong together with you.
If you need any further assistance, please contact us.
I emailed company and followed the procedures so far. After a few emails, I finally received how to return the items. In doing my research on the location of JS International in Secaucus, NJ, there seem to be some comments on the BBB page.
Dear Karen, thank you for taking the time to review your experience.
To simplify and shorten the return process, we usually offer several options for return/exchange. Moreover, our customer service team is striving to respond to customers’ requests and resolve any issue in a timely manner. We will keep working hard. It is always a pleasure to welcome you back to our website soon. More you can click https://www.walkonbeach.com/return-policy.html
Thank you again for your support! If you need any further assistance, please contact us.
Love the selection and the prices. Fingers crossed the delivery and the products I selected will continue to be positive.
Hoped for 2 months that I would receive my order. So far I have not. No help from customer services. Feeling Ripped off. Do not order from this company.
Dear Carol, thank you for bringing your concern regarding our transportation times to our attention. We sincerely apologize for any inconvenience this may have caused you.
We are committed to providing the best service possible and are actively reviewing our transportation processes to identify areas where we can improve and expedite delivery times.
Your feedback is invaluable to us, and we appreciate the opportunity to address your concerns. Please rest assured that we are working diligently to ensure a more efficient and timely transportation service in the future.
If you run into any issues, feel free to drop us an email at service@walkonbeach.com
Great selection of swim suits at great prices. But the suits I purchased didn't work for me. The bottom/skirt was just too short for me. They didn't hide my flabby legs. My problem, not yours!
Dear Rita, thank you for reaching out to us regarding the sizing issue you encountered with our products.
We sincerely apologize for any inconvenience this may have caused you. Ensuring the accuracy and consistency of our sizing is a top priority for us, and we take your feedback very seriously.
To assist you further, could you please provide us with more details about the specific sizing discrepancy you experienced? This will help us investigate the issue thoroughly and take appropriate measures to address it.
Additionally, if you would like to exchange the item for a different size or receive a refund, please let us know, and we will be more than happy to assist you with that process.
Once again, we apologize for any inconvenience, and we appreciate your patience and understanding as we work to resolve this matter for you.
I ordered three swimsuits and got a total of $75, and they will refund $22. You can't get a response from the customer service department until 2 in the morning! Very disappointed!
We are very sorry for the inconvenience caused to you. We will improve our refund service and strive to satisfy our customers.
Ordered 6/12, it is now 6/27 and still no order delivered. Totally unacceptable and will never buy from them again. Nor will I recommend this company.
Dear Lani, thanks for taking the time to review your experience. We would like to apologize for any inconvenience or dissatisfaction this may have caused.
Your order have been Dispatched on Jun 17,2023 1:50:53 PM.
The shipping method you choose Free Shipping (12-18 Business Days).
WalkOnBeach aims to provide customers with high-quality, beautiful style and low-cost products. We take pride in giving outstanding service to each customer and are committed to providing them with products of better cost performance. In addition, WalkOnBeach embraces different figures. We’ve spent years designing and perfecting the fit for diverse body types. If you are not sure about your size, you can send a request to our customer service, they’d be more than glad to offer customized suggestions.
It’s also our honor to have your recommendation. If you need any further assistance, please contact us.
I ordered two swim suits in the same size. One is good and fits well. The second one is too tight across the chest. Luckily my daughter likes it and it fits her well.
Dear ILENE, thank you for sharing your shopping experience.
We sincerely apologize for any discrepancy you've noticed between our garments and the model images.
Ensuring our products meet our customers' expectations is of utmost importance to us. We appreciate your feedback and will certainly investigate this matter further to address any inconsistencies.
If you have any specific concerns or would like to provide more details, please feel free to share them with us. We are committed to ensuring your satisfaction with our products.
Thank you for your understanding and patience.
I'm the person who placed an order here a few days ago & you sent me an email stating my bank declined payment. That was not true. You. Never placed my order to start with & I had to redo it
So this rating is for the LIE & the lateness my receipt of my order will be now.
Ok so far, Will wait and see if the bathers are good quality as stated when I go swimming. Appear to be of a good quality hopefully when wet they will hold there shape.
Dear Vicki, thank you for your feedback and your lovely words about our bathing suits.
WalkOnBeach aims to provide customers with high-quality, beautiful style and low-cost products. We take pride in giving outstanding service to each customer and are committed to providing them with products of better cost performance. In addition, WalkOnBeach embraces different figures. We’ve spent years designing and perfecting the fit for diverse body types. If you are not sure about your size, you can send a request to our customer service, they’d be more than glad to offer customized suggestions.
It’s also our honor to have your recommendation. If you need any further assistance, please contact us.
Ok so far, Will wait and see if the bathers are good quality as stated
DO NOT PURCHASE FROM THIS COMPANY! I purchased two swimming suits and paid for express shipping. When I did not receive shipping info I contacted them to ask when my order would be shipped. I received a message that it had been shipped to a city three hours from my home and I would need to pick it up at the post office there or it would be destroyed. I don't think it was shipped at all.
Just received in the post my 1st order - fantastic! Have made a 2nd order within 30 minutes! Well done - excellent quality - quick delivery and good packing.
Dear Maureen, thank you for your great review and support.
It’s glad to know that you choose our products. We are striving to provide high quality products with competitive price. Meanwhile, we are working hard to deliver each order in a timely manner. It is our pleasure to provide great service to our valued customers. We’ll keep working hard and live up to your expectation. We really can’t wait to welcome you back to our website.
Thank you again for your support! If you need any further assistance, please contact us.
I requested a return label. First they ask, "are you sure you want to return?" So, now I have to respond again before they will issue a label. With the added instructions they make it as difficult as possible.
1.We gladly accept unworn,undamaged, unwashed items with original labels attached (the hang tag and transparent package).Please note that your returned product is required to be quality inspected after it is received in the warehouse. Once the returned item has been detected as used or worn, we can not issue a refund for it.
2.Please take pictures of swimwear underwear crotch Stickers. No crotch Stickers or affect the secondary sale, no return.
3.We currently are unable to offer a free returns service, so return shipping must be made at your own cost.Remember to give us a tracking number within 7 days after you receive the return address we provided. Otherwise, we are afraid that we will not accept returns and no refunds.
4.We are happy to refund the price of item/s you returned (not including shipping fee as we had shipped it) after receiving the parcel and checking. So, to ensure a successful return, please return using a standard shipping service that provides tracking.
Dear Robin, we are sorry for this inconvenience and empathize with your frustration but we are happy to look into this matter.
You can find our RETURN POLICY by click https://www.walkonbeach.com/return-policy.html
Return/Exchange Process
A. All return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging. If not, the buyer is responsible for all incurred fees and there will be no refund.
B. Items can be returned or exchanged within 30 days from the delivered date. Note that overdue requests may not be accepted.
C. Return shipping fees are at the customer's own expense.
D. We do not accept returned items that were sent back directly without notifying us first.
E. If your package is missing products, or it is damaged, please keep the outer package so we can check the information. Otherwise, we can't help you.
As a company aiming to offer the best service to all customers, WalkOnBeach usually offers several options for return/exchange, to simplify the process and meet different demands from our customers. We’ll keep working hard and live up to your expectation.
Thank you again for your support! If you need any further assistance, please contact us.
I ordered two swimsuits on 12/6 and payed for them with PayPal. It's 12/18 and I haven't received a receipt or an order confirmation from WalkOnBeach. I'm thinking this company is a scam.
Dear Nikki, please accept our sincere apology for bringing you an unpleasant shopping experience.
This is customer service from WalkOnBeach Team. On behalf of WalkOnBeach, I apologize for the experience you had in doing business with us. I would love to help you resolve this issue. We have known your main complaint and we are sorry to bring you all the inconvenience.
1. For the delivery time. We are sorry for the confusion but your order was sent timely after being completed. Please note nearly each of our product is made to order. Usually it takes 15-18 days to prepare your order and 5-8 days only refers to the shipping time. You can check the information on the product page. Your understanding will be highly appreciated.
2. For the return, we are glad to accept your return. We have reported your problem to our relative customer service department. They will contact you soon. Please remember to check your email.
3. Please give your order number, so that we can check your order for you. More information you also can choose service@walkonbeach.com
Thank you for your time and patience.
After a long wait, I relieved my items and decided to do a partial return. Firstly, for returning items, you have to email customer support (there is no return online on their website). Customer support replied after 4 days and they have didn't still provide me with the returns label. They wrote a long asking me to provide them with the photos of the items to be returned (THEY DO NOT TRUST THEIR CUSTOMERS!). And even more they said customer has to ship to USA (mind you this information of it being returned to US is no where mentioned on their website). The only thing mentioned is their returns will be arranged by customers own expense. And another option they offer is to keep the UNWANTED items and they will refund me ONLY 30% of the cost. I've never heard of any company being like this! ABSOLUTELY RUBBISH
Dear INI, thanks for taking the time to review your experience. We would like to apologize for any inconvenience or dissatisfaction this may have caused.
We sincerely apologize for any inconvenience you have experienced with our logistics services. Your feedback is important to us, and we are committed to addressing your concerns promptly.
We understand the frustration that delays or issues in the delivery process can cause, and we want to assure you that we are actively investigating the situation. Our team is working diligently to resolve any issues and improve our services.
In the meantime, we appreciate your patience and understanding. If there's anything specific you would like us to look into or if you have any additional details to share, please feel free to provide more information. We are here to assist you and ensure that your future experiences with our logistics services are smooth and reliable.
For issues concerning orders and purchase, please contact: service@walkonbeach.com
Thank you for bringing this matter to our attention. We value your business and are dedicated to making things right for you.
Great shopping on line and easy. I liked the two piece suit, the top and bottom was just the look I wanted.
Dear Lynn, thank you for your feedback and your lovely words about our swimsuits and service.
We are so happy to see that you have been enjoying your experience with us. WalkOnBeach aims to provide customers with products of nice designs, high-quality and affordable prices. To meet different demands from our customers, WalkOnBeach offers several options for return/exchange, to simplify/shorten the process. We take pride in giving outstanding service to each customer and we're overjoyed to receive your compliments and appreciation. We will keep making progress and presenting better products and services in the future. Looking forward to seeing you again soon!
To meet the demands of every customer is the goal of the whole WalkOnBeach team. We'll keep working hard. Come back and see us soon.
Easy to shop website. Customer service was great when I had to return a couple items. Overall good experience!
Dear Nancy, thank you for your feedback and your lovely words about our swimsuits and service.
Our customer service team is striving to help all of our customers solve their problems and reply to their requests in a timely manner. We are glad that you are satisfied with our customer services, our dedicated staff will be pleased to learn of your high praise as such a nice review. As always, thank you for the opportunity to serve you.
Glad to know we have met your expectation! What's more, WalkOnBeach has a very professional customer service team that will offer sincere and efficient service for all our of customers. We will keep up the good work and provide better products and service in the future. Look forward to seeing you again soon!
If you need any further assistance, please contact us. Look forward to seeing you again soon!
Quick and easy ordering. I received my order in a timely manner. Swimsuits are well made for the price point. I am 5"3 and 130lbs, the medium fits perfectly.
Dear Lillian, thanks for your 5-star rating.
It is our pleasure to provide great product and service to our valued customers. WalkOnBeach is striving to make high quality products with perfect fit. Our design department is working hard to keep our products consistent with the size guide. Meanwhile, we’re doing our best to deliver each package within promised time limitation. We’ll keep working hard and live up to your expectation.
Looking forward to being of service to you again in the future. If you need any further assistance, please contact us.
Sizing was very strange but I just ordered my usual size and it is a perfect fit. Ordering was easy and delivery was quick.
Dear Penny, thanks for your 5-star rating.
It is our pleasure to provide great product and service to our valued customers. WalkOnBeach is striving to make high quality products with perfect fit. Our design department is working hard to keep our products consistent with the size guide. Meanwhile, we’re doing our best to deliver each package within promised time limitation. We’ll keep working hard and live up to your expectation.
Looking forward to being of service to you again in the future. If you need any further assistance, please contact us.
Easy to negotiate the website and find what I was looking for. Unfortunately I only wanted one two piece and now have two, my fault but happy with the purchase.
Dear Rosalie, thank you for your great review and support.
It’s glad to know that you choose our products. We are striving to provide high quality products with competitive price. Meanwhile, we are working hard to deliver each order in a timely manner. It is our pleasure to provide great service to our valued customers. We’ll keep working hard and live up to your expectation. We really can’t wait to welcome you back to our website.
Thank you again for your support! If you need any further assistance, please contact us.
Apparently, my package got detained somewhere and it took a very long time to receive this package.
Dear Nesbitt, thanks for taking the time to review your experience. We would like to apologize for any inconvenience or dissatisfaction this may have caused.
Thank you for your feedback and for letting us know about the delay in the delivery of your order. We sincerely apologize for the inconvenience this has caused you. We understand how frustrating this can be.
Please rest assured that we are continuously working to improve our shipping process to ensure faster deliveries in the future. Your satisfaction is our top priority, and we appreciate your patience and understanding.
Additionally, if you would like to exchange the item for a different size or receive a refund, please let us know, and we will be more than happy to assist you with that process.
If you have any further concerns or need assistance, please do not hesitate to contact us.
Thank you once again for your understanding and support.
Overview
WalkOnBeach has a rating of 3 stars from 390 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with WalkOnBeach most frequently mention customer service, credit card and return address. WalkOnBeach ranks 15th among Swimwear sites.
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Dear Christine, please accept our sincere apology for bringing you an unpleasant shopping experience.
You can track your order from https://www.walkonbeach.com/sales/guest/form/
We have sent delivery email for you, maybe you can choose spam email.
WalkOnBeach aims to provide customers with high-quality, beautiful style and low-cost products. We take pride in giving outstanding service to each customer and are committed to providing them with products of better cost performance. In addition, WalkOnBeach embraces different figures. We’ve spent years designing and perfecting the fit for diverse body types. If you are not sure about your size, you can send a request to our customer service, they’d be more than glad to offer customized suggestions.
It’s also our honor to have your recommendation. If you need any further assistance, please contact us.